Customer Strategy Podcast podcast

Episode 23: Wayne McCulloch - The 7 Pillars of Customer Success

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In this episode of the Customer Strategy Podcast, I'm talking with Wayne McCulloch who is the author of the brand new book: The 7 Pillars of Customer Success.

This book is a blueprint for how to build a world-class Customer Success organization and should be read by every Customer Success professional.

Wayne does a brilliant job of distilling his vast Customer Success experience from working at companies like IBM, Salesforce, Looker, and his current role running all Customer Success for Google Cloud.

To get a copy of The 7 Pillars of Customer Success, visit


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