How To "Disnify" Your Customer Experience

In this video, Brian Roisentul emphasizes the importance of creating unforgettable customer experiences rather than just focusing on conversions. He shares insights on how brands can transform mundane touchpoints into magical moments, engage customers through personalization and education, and implement innovative strategies for customer retention and feedback. Here's a glimpse of what you'll learn:Focus on creating unforgettable customer experiences, not just conversionsMap out all customer touchpoints to find areas for improvementSurprise customers in unexpected ways to spark word-of-mouthEducate customers on their purchases to increase usage and salesMake small, thoughtful changes...no big budget required--This episode is brought to you by ⁠BSR Digital⁠.⁠BSR Digital⁠ helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.To learn more about BSR Digital, ⁠visit their website⁠ or book a call ⁠here⁠.

In this tactical episode of The DTC Insider podcast, Brian Roisentul introduces the new Sidekick feature on Shopify, which allows users to unlock valuable insights and data that were previously difficult to access. Here's a glimpse of what you'll learn:How Sidekick Makes Shopify Insights Accessible Like Never BeforeLeveraging Complex Data Queries to Supercharge Your AnalysisWhy Your Questions Determine the Accuracy of Your DataEasily Unlocking Fundamental Metrics Like Customer Lifetime ValueTurning Sidekick’s Insights into Actionable Growth Marketing StrategiesSimplifying Sales Forecasting and Customer Behavior Analysis with SidekickEffortlessly Tracking Subscription Metrics Using SidekickSponsor for this episode:This episode is brought to you by ⁠BSR Digital⁠.⁠BSR Digital⁠ helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.To learn more about BSR Digital, ⁠visit their website⁠ or book a call ⁠here⁠.

In this episode of The DTC Insider podcast, host Brian Roisentul interviews David Bean, founder of Nira, a company that has revolutionized skincare technology by bringing professional laser treatments to the home market.We discussed:The journey from engineering to developing skincare technologyMaking professional laser treatments accessible for at-home useThe challenges and time investment behind NIAR’s eight-year developmentBuilding consumer trust in a competitive skincare marketThe role of AI in enhancing skincare effectivenessOvercoming skepticism from industry experts during the early stagesUsing a 90-day money-back guarantee to establish credibilityEnhancing customer engagement through gamificationThe importance of clinical validation for product effectivenessExpanding into future innovations like laser hair removal and acne treatmentsSponsor for this episode:This episode is brought to you by BSR Digital.BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.To learn more about BSR Digital, visit their website or book a call here.

In this episode of The DTC Insider, Brian Roisentul discusses the often-overlooked potential of email marketing, emphasizing its cost-effectiveness compared to paid ads. He outlines a three-step marketing playbook that focuses on understanding customer purchase behavior, mapping out touch points, and optimizing email flows to enhance engagement and sales. The discussion highlights the importance of aligning marketing strategies with customer needs and behaviors to drive better results.Here’s a glimpse of what you’ll learn: Why understanding customer purchase behavior is essential for effective campaignsThe importance of timing and targeting in email strategyHow mapping customer touchpoints can improve marketing flowsLeveraging the right tools to gain insights into customer behaviorUsing purchase pattern analysis to tailor offersEnhancing marketing performance through audience segmentationPrioritizing structure and strategy over quick hacksThe need for ongoing optimization of email flowsHow agencies can support brands with strategic executionSponsor for this episode:This episode is brought to you by BSR Digital.BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing.To learn more about BSR Digital, visit their website or book a call here.

In this episode of The DTC Insider podcast, Brian Roisentul sat down with Joe Weinand, co-founder of Nutcase, a health-conscious chocolate milk brand. Joe shares the origins of Nutcase, his journey in scaling the business, and the unexpected partnerships that helped propel the brand forward. They discuss the challenges of navigating retail and e-commerce, the impact of influencer marketing, and innovative strategies for brand positioning. Here’s a glimpse of what you’ll learn: Turning a simple craving into a product that resonated with consumers How a clean-label chocolate milk gained traction quickly The highs and lows of using influencer marketing for rapid awareness Navigating the unique challenges of both retail and DTC in the beverage space How equity crowdfunding transforms fans into invested brand advocates Why building a strong community is essential for retail success Creative marketing approaches that help differentiate in a saturated market Embracing the unpredictable path of entrepreneurship Plans to grow the product portfolio and expand in retail Sponsor for this episode: This episode is brought to you by BSR Digital. BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing. To learn more about BSR Digital, visit their website or book a call here.

In this episode of The DTC Insider, Brian Roisentul discusses the rapid evolution of the conversion funnel in e-commerce, driven by advancements in AI and platforms like ChatGPT. He highlights the shift from traditional website-centric shopping to a more integrated, AI-driven experience where consumers seek answers directly from AI rather than navigating to websites. Here’s a glimpse of what you’ll learn: How AI is transforming the traditional conversion funnel The growing consumer preference for getting answers directly from AI The shift from websites as destinations to sources of structured data The increasing necessity of integrating AI into e-commerce strategies Why brands need to optimize their online presence for AI visibility The significance of Shopify’s partnership with ChatGPT in the industry The impact of declining search engine click-through rates on discovery The importance of understanding evolving consumer behavior The rise of distributed commerce across multiple platforms How providing clean, accurate data improves AI-driven brand visibility Sponsor for this episode: This episode is brought to you by BSR Digital. BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing. To learn more about BSR Digital, visit their website or book a call here.

In this episode of The DTC Insider podcast, Brian Roisentul sat down with AJ Patel, the SVP of Global Growth at U Beauty. He has been instrumental in scaling the brand's DTC business. With a background at Unilever and a passion for process improvements and analytics, AJ brings a unique perspective to the luxury skincare industry. Join us as we delve into his strategies for growth, innovation, and customer engagement. Here’s a glimpse of what you’ll learn: The shift in marketing strategies due to increasing privacy restrictions Why persona work is critical before scaling media efforts The importance of a full-funnel strategy for brand growth How to balance organic content with paid media for long-term success YouTube Shorts as an emerging opportunity for brand visibility The growing importance of profitability in today’s e-commerce landscape Managing customer acquisition costs while focusing on sustainable growth Why ROAS alone isn’t enough—profitability and LTV must guide strategy The need for margin and product profitability analysis before scaling Why marketers must understand key business metrics beyond ad platforms Sponsor for this episode: This episode is brought to you by BSR Digital. BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing. To learn more about BSR Digital, visit their website or book a call here.

In this episode of The DTC Insider, Brian Roisentul emphasizes the critical importance of truly understanding your customers. He discusses how many brands fail to define their ideal customer profiles accurately and the consequences of this oversight. Here’s a glimpse of what you’ll learn: Defining your ideal customer profile accurately is foundational for brand success Knowing your customers deeply improves marketing effectiveness Direct communication is one of the best ways to gain valuable customer insights Surveys and reviews offer powerful feedback for continuous improvement Asking the right questions leads to more actionable insights Identifying pain points helps inform product development and innovation Analyzing reviews reveals how customers truly experience your brand Community engagement is a rich source of feedback and loyalty Tools like ChatGPT can support the analysis of customer data at scale Stop guessing—actively listen and gather input to make informed decisions Sponsor for this episode: This episode is brought to you by BSR Digital. BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing. To learn more about BSR Digital, visit their website or book a call here.

In this episode of The DTC Insider podcast, Brian Roisentul sat down with Cleo Davis-Urman, co-founder of Barriere, a brand that started during the pandemic with medical-grade face masks and has since evolved into a leader in wellness with their innovative vitamin and adaptogen patches. With a background in luxury fashion at Vogue and Saks Fifth Avenue, Cleo brings a unique perspective to the world of self-care and wellness. Here’s a glimpse of what you’ll learn: How Cleo’s personal health journey led to the creation of Barrier The benefits of transdermal patches for vitamin absorption over traditional supplements The importance of collaborating with experienced partners in product development The role of customer feedback in shaping product evolution and strategy Gaining deeper insights through real-life interactions with customers Driving brand growth through social media, with a focus on TikTok Using technology to improve customer education and engagement Staying open to feedback and embracing iteration throughout the process Creating products that support self-care and personal expression Maintaining continuous customer interaction to stay aligned with their needs Sponsor for this episode: This episode is brought to you by BSR Digital. BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing. To learn more about BSR Digital, visit their website or book a call here.

In this conversation, Brian Roisentul emphasizes the critical need for brands to engage with their customers in real-life settings, such as events and pop-up stores. He discusses how these interactions provide invaluable insights into customer preferences and behaviors that cannot be captured online. Here’s a glimpse of what you’ll learn: The importance of meeting customers in real life to strengthen brand connections How in-person interactions reveal deeper insights than digital analytics Using customer reactions to guide product development decisions Leveraging unfiltered customer feedback to refine marketing strategies Understanding how customers perceive value to improve positioning Building a sense of community to deepen brand loyalty Facilitating meaningful conversations to gather richer, more actionable feedback Prioritizing non-transactional touchpoints to nurture long-term relationships Making real-life engagement a strategic priority for sustainable brand growth Sponsor for this episode: This episode is brought to you by BSR Digital. BSR Digital helps e-commerce brands that want to scale their business to the next level through paid ads & email marketing. To learn more about BSR Digital, visit their website or book a call here.