Customer data in retail

Exploring the latest findings from the EY Future Consumer Index study. Kristina Rogers, Global Consumer Industry Leader at EY and Suzanne Long, Chief Sustainability and Transformation Officer at Albertsons Companies discuss the impact of the cost-of-living and climate change on consumer sentiment and how this is affecting consumer products and retail companies.  28 mins

The panel is joined by Ian McGarrigle, Chair of World Retail Congress, discussing their highlights and takeaways from the event in Barcelona.  15 mins

Our panel discuss what the metaverse means for the future of retail and the shopping experience. 17 mins

Our second episode explores how retailers can use customer data and insights more intuitively to create an experience-led customer journey. 25 mins. 

In this first episode of Transforming Retail, Thomas Harms, EY Global Retail Leader; Jon Copestake, EY Global Lead Analyst; Ian Johnston, Founder of Quinine and Nicole Srock.Stanley, CEO of dan pearlman Group share their experiences of different retail locations in London. They discuss the exciting new trends in retail and the areas where retailers need to improve.  19 mins