JD Power’s Martin: What Insurance Customers Really Think About AI

Angela Yeo and Mahesh Mistry, AM Best, said requirements forcing reinsurance in local markets are spreading from emerging to developed economies. Both spoke with AM Best TV at AM Best's Europe Insurance Market & Methodology Briefings – London.

Craig Martin, managing director and global head of wealth & lending intelligence, J.D. Power, explains new findings on consumer hopes and concerns surrounding insurers’ growing use of artificial intelligence.

Alan Dobbins, director of insurance research at Conning outlines decelerating premium growth, persistent catastrophe pressures, moderating inflation, and steady investment income as the key forces defining the property/casualty insurance sector’s performance over the next several years.

Lori Gorman, deputy insurance commissioner, North Carolina, said harder markets and emerging risks are spurring companies to seek customized coverage. Gorman spoke with AM Best TV at the Vermont Captive Insurance Association Conference, Burlington.

Expert Service Provider examines Real Estate E&O Claims and reducing risk factors.

Gregory Niehaus, professor of finance and insurance, University of South Carolina’s Darla Moore School of Business, discusses how taxes shape insurers’ capital, investment strategy and competitiveness, including offshore structures.

Bill Pieroni, global AI, strategy and growth leader at DXC Technology, says the insurance sector has reached a tipping point in the use of technology, process and organizational innovation to propel use of artificial intelligence that will “eliminate laggards and accelerate leaders.” Pieroni spoke with AM Best TV at the InsureTech Connect 2025 conference, Las Vegas.

Jason Kaminsky, CEO, kWh Analytics, discusses how resilient renewable energy assets, built with smart design and proactive management, help insurers differentiate risk and improve coverage for extreme weather events.

Patrick Foy, senior director, strategic planning, TransUnion’s insurance business, discusses how evolving customer expectations and digital demands are reshaping commercial insurance heading into 2026.

Johnson Lambert’s Chief Innovation Officer Dave Fuge explained how insurers can strengthen data quality, redesign workflows, and balance innovation with governance to fully harness the power of AI.