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Interview: Jen Daulby

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New member orientation begins this week for the House and Senate as the recently-elected members of the 120th Congress arrive in town. It’s a fire hose of information for these people fresh off the campaign trail, but they’re also going to be starting to make decisions that will be relevant to their entire term, not the least about party leadership. We talked to perhaps the person in Washington with the most experience about what these members are going through this week — Jen Daulby, the CEO of the Congressional Management Foundation, a nonprofit that provides managerial guidance to congressional offices. Jen worked as a chief of staff in member offices and for the Committee on House Administration, which organizes what’s happening this week. CMF provides a how-to guide to members for setting up their offices called Setting Course, which is celebrating its 40th anniversary this year.

Chris Nehls: Hi, this is Chris Nehls, the American Governance Institute. I’m here today with my colleague Daniel Schuman. And hello. And we’re going to be talking to the CEO of the Congressional Management Foundation. Jen Daulby.

Jen Daulby: Great to join you both.

Nehls: Thanks for coming on, especially this busy, busy week because the members who just won their elections have had an entire, not even full week to, to sleep and celebrate.

Daulby: We gave them four whole days!

Nehls: Before they had to show up here in Washington, D.C. and start to learn how to do their new jobs. So, I guess maybe six of them are coming back. So hopefully they’ve learned something before, but everybody else, which is probably going to end up being maybe 105, 110, 115, maybe. I’ve seen some people saying that this might be the largest freshman class since the one that included Richard Nixon and John F Kennedy in 1947.

Daulby: Yeah. That’s what we had found, that we’re going to be there. The ‘94 numbers with Gingrich and the revolution

Nehls: A huge one. This is kind of nuts. So why don’t you just tell us what’s going to be happening this week as the name of her show up?

Daulby: They showed up in town yesterday, Chris. So they started to see all the sights from their hotel down in Navy Yard. I do love it though. We drop them off right in front of the Capitol. They walk up the steps. Their first meeting is on the floor. And I think that’s really symbolic to understand the gravity of it all.

To back up, I should say, I had the pleasure of being the staff director for the House Administration Committee, so got to be involved in the new member orientation process, so I’ve now seen it from three perspectives. I was a freshman chief of staff, and then I was staff director for House Administration Committee and then now at CMF, so, it’s interesting. No two orientations are the same and no classes are the same, but we can all agree that it is a chaotic process. And I am thinking of all the members and their staff that I’ve talked to over the last few days and how overwhelming the process is. I call it an onboarding, not an orientation because we haven’t really told you what the job is yet. We just told you where to go to vote, and we’re going to tell you when you get to order your curtains in your carpet.

Nehls: Well, put on your CHA hat: what is the institution trying to help them figure out first off, here in this first week?

Daulby: I always remind everybody that there are 435 small businesses. That’s a feature, not a bug. Member and office autonomy is really important because if we overreach as an institution, then we’re forgetting that a congressional office in Alaska does not work the same as a congressional office in Manhattan. It’s really important that we provide them with an onboarding process, and we give them guardrails, but they’ve got to be the ones to figure out how many legislative correspondents do I want to hire? What’s the CRM I want to use for managing incoming mail? What is my legislative agenda going to be? How do I want to show up as a member? Am I’m a member that is this a statesman type that I’m very focused on the big picture of America. Am I a member that’s only worried about the district? Am I going to be a member that’s very heavy on policy.

And CMF’s book that we published for 40 years, actually, has an entire section of what kind of member that you want to be. But the next few days are really about, let’s make sure you understand the ethics rules. They’re no joke, despite some folks pushing the limits of them this year.

You know, there was one member yesterday that said they had to look up how much they get paid. Let’s get you on payroll. Let’s get you signed up for health insurance. Let’s get you a physical office. Let’s make sure that at least you know who to go to for what you know, here’s what the sergeant of arms does. Here’s what the Capitol Police does. Here’s what the clerk does. We have to give you a pin. We have to get your signature. We have to get you a picture that is onboarding versus orientation. And that’s a really important piece.

So, the role of the institution is how on January 3rd, can you literally get your keys and you don’t get them before and unlock your office and feel like then you have all of the guardrails and all of the infrastructure in place for you to be a member. And then the second part that CMF talks about, what kind of member do you want to be? That’s up to you. And you’ve got to figure out that orientation piece with partners like CMF and other folks. And the House Administration’s job is to do the onboarding for you.

Nehls: Great. And what is tell us a little bit more about Setting Course. This has been a guide -- if folks are not familiar with this, is like the 40th anniversary of the or 40th not edition, but 40th year of publication.

Daulby: Yeah, we had to be careful with the. Editions because we’ve not updated it exactly every two years. But, 40 years in publication. And we have worked over the last six months, our team has at CMF to have a more updated version. We tried to break down a little bit more in this version. Some of the travel correspondence is changing rapidly. I call it an AI arms race and trying to give a little bit more insight on AI and particularly AI and correspondence, and just update the references that are always made in a book like that.

I’m an attorney by training, so I’ve had brevity instilled in me for a long time. And so, we’ve also tried to really condense it and have it be a document that you don’t feel overwhelmed reading. It does read like a manual, even if you just skim the chapters in the takeaways at the end, you’ll be in a better place than you would without it. And it gives us so much pride to be able to distribute it to new members, which is what we’re doing now. It should be in the Senate as we speak. They’re already the books are already in the House, and we’ve sent a lot to members, and it’s on our website for folks to download for free as well.

Nehls: That’s cool. So, everybody can see what if they’re curious how their member is going to be thinking about their own persona. They can see you’re suggesting they need to think about it as well.

Daulby: Yes. And I hope that CMF is widely known for folks inside the Beltway. Folks like us who are in the democracy space, and it’s known to a lot of universities. I’m so glad I could provide that free publication for them. A lot of students use it in their intro to poli sci classes if they’re going to shadow a member of Congress for a semester. But we’ve tried to continue to share the story of Setting Course so that if you’re thinking about running, then it’s a good resource to read about what the job is. I mean, it’s really the only job manual that exists, was written by someone who ran for Congress, and didn’t win and thought that there needed to be a manual. And I’m really glad she did, because for 40 years, it has been a really important tool for new chiefs and new members. And I think we’re the only game in town right now that is publishing anything like it.

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