Boost employee engagement with interactive management systems with Carsten Behrens

#63 Get on this flight with Roland Woldt to learn more about Successful Architecture Implementation.In this episode, I'm talking to Roland Woldt about his new book “Successful Architecture Implementation”. The book is a holistic guide on how to successfully run your Enterprise Architecture — or as I would call it — Business Process Management implementation project.  Today’s Guest: Roland Woldt Roland is a BPM, process mining, and transformation consultant, podcast host, and author. Roland has an impressive track record of more than 25 years in the BPM space. He worked as a consultant and in management positions for Accenture, Software AG, KPMG and iGrafix. Together with J-M Erlendson, Roland is hosting the What's your baseline? podcast. A few days ago, he published his first book to share all his experience with the BPM and Enterprise Architecture community. Roland lives in northern Virginia, about an hour's drive from Washington DC, together with his wife, two dogs, two cats, and seven chickens. You’ll learn: What Roland's new book is all aboutHow this contributes to building a process-driven organizationWhat Roland's predictions for the future of BPM areWhere to meet Roland in person in the near future if you are living in EuropeI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode63---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#62 DE - In dieser Episode gebe ich einen Überblick über den aktuellen Stand von New Process im Jahr 2025. Ich fasse zusammen, was New Process wirklich ist, welche neuesten Entwicklungen es gibt und wie es genutzt werden kann, um eine prozessorientierte Organisation aufzubauen.Zum ersten Mal ist diese Episode nicht nur auf Englisch, sondern auch auf Deutsch verfügbar! Falls du dennoch lieber die englische Version hören möchtest, wechsle einfach zur anderen Episode.Du erfährst:Was New Process eigentlich ist und wo wir im Jahr 2025 damit stehenWie du Menschen für Prozesse begeistern kannstWie du eine prozessorientierte Organisation entwickelstIch hoffe, dir hat diese Episode des New Process Podcast gefallen und du bist gespannt auf die nächste. Abonniere den Podcast, damit du keine Folge verpasst!Die Links und Shownotes zu dieser Episode findest du unter:https://www.NewProcessLab.com/episode62---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#62 EN - In this episode, I’m providing an overview of the current State of New Process in 2025. I’m recapping on what New Process really is, its latest developments, and how it can be used to build a process-driven organization.For the first time ever, this episode is not only available in English but also in German! If you prefer listening to the German edition, just switch to the other episode.You’ll learn:What New Process actually is and where we are with it in 2025How you can get people excited about processesHow to develop a process-driven organizationI hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode62---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#61 Learn more about how the Viable System Model can be used to transform an organization. - And how this can be implemented into BPM.In this episode, I'm talking to Dr. Martin Pfiffner about the Viable System Model (VSM). A model, which focuses on the third dimension of organizing: the communication and steering. This perspective is super interesting for us as process people and there are some interesting aspects, how we can implement the learnings into processes.Today’s Guest:Dr. Martin Pfiffner Martin studied at the University of St. Gallen, where he graduated with a PhD in economics. As an assistant to Professors Peter Groß in sociology and Fredmund Malik in management, he worked his way into system-oriented management theory. Later, he studied management cybernetics in Canada and Wales with Professor Stafford Beer.Martin is considered one of the world’s leading experts in the practical application of the Viable System Model. In the past 30 years, Martin has supported countless economic, public or private organizations from all around the world.He built up Team Syntegrity Europe and became Senior Partner, Executive Board Member and Member of the Board of Directors of Malik Management AG.Since 2017, he has bundled his consulting activities under the brand of mp consulting and is helping to organize and structure companies based on the theory and practice of managerial cybernetics and systems sciences.You’ll learn:What the Viable System Model isHow it can be used to transform organizationsAnd what we as process people can learn from itI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode61---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#60 In this episode, I’m sharing the results of the New Process Survey with you. More than 100 members of the New Process Community posted what they have on their list for 2025. I’ve read every single answer and categorized it to identify the top BPM topics 2025 for you.Today’s Guests:But I will not only share the results of the survey with you, I’ve also asked some BPM Creators and Thought Leaders to share their top BPM topics with us:Caspar Jans and Russell Gumersall from the BPM360 PodcastDaniel Matka, Matus Mala, and Christoph Piller from “Die Prozess Philosophen” podcastBjörn Richerzhagen, founder of Minautics and organizer of the WorkflowAnalytica conferenceWil van der Aalst, Godfather of Process MiningPedro Robledo, BPM Professor and Thought Leader, especially in the Spanish-speaking BPM communityMartin Holling, Head of BPM at KEMNA BAU and my regular guest in the New Process PodcastGia Thi Nguyen from the Tea with Thi seriesJ-M Erlendson and Roland Woldt from the What’s your Baseline? podcastYou’ll learn:What the top BPM topics for 2025 are and what you can do about them.If you haven’t had these topics on your radar yet, you should definitely double-check whether they are relevant to you or not.So, it’s a must-listen-episode to get 2025 started! 🚀Full report on New Process Pro:To read more about the results of the New Process Survey and what the topics of the BPM Thought Leader are, just go to New Process Pro to access the report.How to learn more:Join the New Process Live Session to deep dive into the results and to discuss your topics:When? Tuesday, 28th of January, 11:00 am CETWhere? Sign up for free on New Process ProI hope, you enjoyed this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode60---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#59 Let’s think about the important topic of burnout and what we can do from a BPM perspective to prevent it.In this episode, I'm talking to Prof. Dr. Yevgen Bogodistov about the important topic of burnout prevention. Yevgen has spent many years researching how BPM can help prevent burnout. This fits perfectly with the human-centric approach to BPM. He mentions that if we listen to the feelings of the people working in the process as early as possible, we can minimize the stress level of their daily work, which can prevent burnout at an early stage. He also shares practical tips you can use in your work.Today’s Guest:Prof. Dr. Yevgen Bogodistov Yevgen has been a Full Professor of Strategic Management & Organizational Behavior at MCI - The Entrepreneurial School in Innsbruck, Austria, since 2021. Before joining MCI, he worked at the Frankfurt School of Finance and Management, the University of Applied Sciences Neu Ulm, and European-University Viadrina as a Lecturer and Postdoctoral Research Associate. Yevgen received his PhD in Business Administration and Management from European-University Viadrina in Frankfurt/Oder in 2014. He also holds a Master’s degree in European Studies from Viadrina University, as well as Bachelor’s and Master’s degrees in International Relations from Dnipro National University in Ukraine. Yevgen formerly worked as a project coordinator at the Konrad-Adenauer-Stiftung in Kyiv and between his Master’s and PhD, he built a career in a medium-sized enterprise in Ukraine, starting as an economist and ultimately serving as the Chief Operating Officer. You’ll learn:Why Yevgen did research on BPM and Burnout PreventionWhat his findings are how BPM can prevent burnoutHow he defines human-centric BPM from a scientific perspectiveWhat Yevgen's recommendations are to get to a more human-centric BPM approachWhat you can do to prevent burnout as a process owner/architect/managerI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode59---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#058 Explore Lufthansa’s cutting-edge BPM strategy with Jöran Glüsen from Lufthansa Group. Discover the WHY and HOW behind their success, insights into AI and Process Mining, and expert tips for a more human-centric approach.In this episode, I’m talking to Jöran Glüsen from Lufthansa Group to explore Lufthansa’s leading approach to BPM. This episode is one of the rare case studies of a really mature BPM approach. A must-listen to episode for everyone interested in BPM. Today’s Guest: Jöran Glüsen Jöran is Head of Process Management Lufthansa Technik Group and is leading the Center of Competence for Process Excellence at Lufthansa Group since 2022. Before, he led the team of Process Modelers at Lufthansa Technik since 2016. - A team of more than 20 process modeling experts. He started his professional career in the Strategic Procurement department of Lufthansa Technik in 2011. Lufthansa Technik, headquartered in Hamburg, Germany, is the maintenance, repair, and overhaul business unit of the Lufthansa Group. More than 23,000 employees of Lufthansa Technik and its subsidiaries serve over 800 customers worldwide with more than 4,000 aircraft under exclusive contracts. Jöran studied Transportation and Logistics Management at Ostfalia University of Applied Sciences. He lives in Hamburg together with his wife and their three children. Personally, he likes to travel and he often feels like disco. 🕺 You’ll learn: What Lufthansa’s leading approach to BPM looks likeJöran will explain WHY they are doing it and HOW they are doing it as well as WHY it is today even more important than ever beforeHe will provide an outlook into the future - where we are also talking about his takes on application of AI and Process MiningAnd besides plenty of other insights and learnings, Jöran will also share his recommendations on how to get to a more human-centric BPM approachIf you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode58---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#057 Let’s talk about the importance of listening to the human needs in BPM.In this episode, I'm talking to Leona Holzbecher again. After the last episode with her where we talked about different generations in BPM and the New Process Conference where she was one of the speakers, it was clear to me that I had to invite her back for the New Process Podcast. As a psychologist, Leona knows best about the human-centric approach and how a deeper understanding of our emotional responses to processes can help us manage them better. We look at the 4 basic human needs that we need to trigger. But how can we use this to get people excited about process? Let us find out... Today’s Guests:Leona Holzbecher Leona is a psychologist and systemic coach. She started her own business "Leona Holzbecher Consulting" to coach companies and people to rethink their why from a psychological perspective in 2024. She has a lot of experience in change management in a large corporation. Leona holds a Master's degree in Psychology and has completed trainings in System Intervention and Organizational Development and Transformation. You may know her from the other episode about different generations (EP48) and from the New Process Conference where she talked about the psychological aspect in the context of BPM. You’ll learn:how to apply psychological tricks to get people excited about processeswhat the four basic human needs are you have to addresshow to integrate this into your BPM approachI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode57---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#056 Let's talk about interactive management systems and why it should be given more attention.In this episode I'm talking to Carsten Behrens about interactive management systems and why they can be a real game changer for employee engagement instead of centralized BPM systems. We also delve into the world of Q.Wiki and what has happened since the last podcast interview in 2022. The tool has grown and there are some interesting new features - related to AI, of course - so tune in to hear more about that.Today’s Guests:Dr. Carsten BehrensCarsten is CEO of Modell Aachen. Modell Aachen is the maker of the BPM tool Q.Wiki which I already took a closer look at in episode 19. Carsten co-founded Modell Aachen in 2009 and today, they serve more than 1,400 customers worldwide. Carsten holds a Diploma in mechanical engineering from Ruhr University Bochum and a PhD from RWTH Aachen University. Besides leading Modell Aachen, he also supports the German Association for Quality in various roles. Carsten lives in Wuppertal together with his wife and two kids. You’ll learn:What an interactive management system isHow this helps to boost employee engagementWhat has happend in the Q.wiki world since the first interview in 2022What Modell Aachen has on its roadmap for the further development of Q.wikiWhat Carsten has on his radar for the future of BPMI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode56---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist

#055 Just two BPM nerds talking about nerdy BPM stuffIn this episode, I'm talking to Martin Holling again. We discuss about current BPM topics such as the implementation of AI, what's happened at KEMNA BAU since our last conversation over a year ago, which tools have made which improvements, which human-centric methods we've come across recently, and so on.Today’s Guests:Martin HollingMartin is one of the New Process Podcast listeners who have listened to every single episode and he is a real BPM enthusiast. He has been working for Siemens in various Process Management positions in Siemens’ Energy sector for nearly 20 years. During that time, he developed and implemented a BPM framework that covered a lot of the New Process Principles. After leaving Siemens, he worked as a Senior BPM Consultant for four years. Today, he is Head of Process Management at KEMNA BAU, one of the largest road construction companies and street infrastructure providers in Germany. In parallel, he is offering his experience as a self-employed management consultant at living-processes.de. As much as time besides work and his family – he is married and has 3 daughters – allows, he is singing in a local choir and restoring a classic car together with his brother. You’ll learn:What Martin's highlights have been since the last recording about a year agoWhat our observations on the latest developments in the BPM tool market areWhat we think about AI and BPM from a human-centric perspectiveWhat interesting new methods we see to rethink processesAnd a lot of other nerdy BPM stuffI hope, you enjoy this episode of the New Process Podcast and are curious to learn more in the next episode. Hit subscribe to not miss it!If you'd like to get the links and show notes for this episode, head to:https://www.NewProcessLab.com/episode55---I know from my experience at Lufthansa, how hard it can be to fight for processes. Lack of allies, countless unanswered questions, little support – the path can feel tough when you’re on your own. But it doesn’t have to be that way! I’ll be by your side – with proven concepts, personalized coaching, and full commitment. Just e-mail me if I can support you!Let’s fight for processes together. ---Would you like to get your people excited about processes? Just get the Pizza Game 3.0 and make this happen within less than 3 hours by playing the Pizza Game: https://www.NewProcessLab.com/pizzagame---Follow me on LinkedIn:https://www.linkedin.com/in/mirkokloppenburg/Want to know how to start rethinking processes? Get my free checklist here: http://www.NewProcessLab.com/checklist