Vendor Customer Experience.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan share their insights on building a better business. They look at the role of the behaviours of the future, what great agents do to build a strong business regardless of market dynamics, and why you need a clear set of documented standards in order to scale. They continue with the role of structure and discipline in a well-run business. Josh observes that the best performers are always on; they actually need to learn how to turn it off. Kon questions how easy vs. how complicated we make things, and they share their views that, if it's your own money, you can do whatever you want.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at the secrets to high performance. They discuss the power of planning for what's ahead, the importance of growing a team, and the skill set to adapt and to forecast markets. They continue with the role of mindset, attitude and skill set development. Josh illustrates being a learn-it-all, not a know-it-all; Kon outlines the need to lean into learning rather than retreat into habit, and they share their views around protecting the asset and remembering that you are the asset.

This episode of Grow, Scale, Master features Kon Stathopoulos and Josh Phegan on approaching a new market, new opportunity. They look at the importance of reviewing your existing listings to get them to sold, putting opportunity and strategy together, and knowing when to bring in a 2nd agent, do a campaign reset, set a new price guide and bring the property to the buyers. They discuss the role of an unconditional sale and getting new listings into the market. Josh explains why the most important era of change is being open to change and the new skillsets required. Kon asks, with all the access to information we have today, why are we not better? And they share the view that, if you don't like change, you're going to like irrelevance even less.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at strategic excellence and look at McDonald's and GLP-1 menus to illustrate how the environment forces you to change strategy. They discuss why you need to consider the environment, focus on what you can control, and restructure your expectations. They focus on building the STM, seizing opportunities to gain market share and secure more listings, and emphasise the need to leverage current strengths and build new ones. Josh explains the power of learning, Kon observes the power of compounding, and they discuss their thoughts around the first and last hour of every day being 100% yours.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine the attributes of winners, losers and those on the fence. They discuss what it takes to develop the winner's mindset, the feeling of progress and getting better every day, the ability to adapt and recover, and to go just a little bit further than everyone else. They continue with the brutal reality of now and unparalleled levels of optimism, and why long-term planning is the greatest unused advantage in life. Josh weighs the importance of results vs. time, Kon explains how to be extraordinary in your market, and they share their evolving views on setting safe boundaries to protect the asset.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on the energy game. They discuss catching your energy leaks, getting in the focus zone, attention vs. intention, how to change your inputs to get the energy right, and the power of taking time out and away from the game. They examine what energises you, the need for stress to be appropriately renewed, and the expenditure of energy to get good-quality sleep. Josh illustrates care and interest with the monthly rent roll drive with Dad, Kon ponders the need for transparency, and they share their views around being careful what you train.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan share their insights around getting your productivity and performance right. They look at planning like a Formula 1 team, the power of working in sprints, having key themes per day, task lists, and meeting rhythms and roles. They continue with editing what you say yes to, giving others the power to do more and getting back into the zone now. Josh observes the nature of breaking barriers and finding a way to get over, under, around or through them. Kon questions why we set unnecessary paywalls for ourselves, and they share their views around maintaining sleep hygiene by reducing your usage of tech.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at how to create the vendor-customer experience. They discuss the power of market knowledge and vendor reports for listed/sold/withdrawn/price reductions, watching for red, orange and green lights, the power of campaign reset menus and weekly vendor meetings for the first 4 weeks. They continue to dial in the customer experience, from WhatsApp groups to live data, making it easy to have the conversations that matter. Josh illustrates why he's the short-term relationship specialist, Kon outlines the simplicity of doing the right thing, and they share their views around Beeper, Opal and the changing nature of the always-on economy.

This episode of Grow, Scale, Master features Kon Stathopoulos and Josh Phegan on why human-to-human interaction is called 'vitamin connect'. They look at why face-to-face human connection matters far more than digital, why genuine care and truly being interested rule, and they observe that when you help enough people, you'll ultimately get what you want. They discuss the effect of making people feel important and picking up on the energy of others. Josh explains the experience of hooking onto a dream and finding a way to make it happen, Kon illustrates the power of manifestation, and they examine their views around the idea that you are capable of far more than you've imagined. No one came here to play it small.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at opportunities for focused skill growth. They illustrate why growing the people in your team is your number one skill, discuss why you need to de-risk the business of you, and emphasise the importance of facilitating growth in people, market share and customer success. They talk about naming conventions and the transition from assistant to co-agent, and the dynamics of presenting feedback, advice and coaching. Josh explains the idea of knowing when you're getting lucky because sometimes ignorance is bliss, Kon observes finding the one thing to add or remove to improve, and they discuss their thoughts around attitude is altitude.