Unnamed Technology Podcast - Finding Opportunities to Improve Customer Communications

Keypoint Intelligence's Alexia Morgan and Lindsey Naples, our AI Everywhere podcast team, are joined by colleague and friend Shawn Preval to discuss whether artificial intelligence (AI) can fill the mental health gap. This dynamic trio tackles the stigma around therapy and digs into the heart of why access to support absolutely matters—today now more than ever. (If you're struggling, call or text 988 for the Suicide & Crisis Lifeline.)

Using the National Postal Forum as a springboard, Keypoint Intelligence’s Anne Valaitis and Carl Schell discuss the technology she saw and the news she heard at the annual event hosted by the USPS. From there, based on recent primary research, they investigate trends and themes of customer communications including the always ongoing omnichannel strategy conversation, how artificial intelligence (AI) ties in, and why engagement is so critical.

Join Alexia Morgan and Lindsey Naples, Keypoint Intelligence’s AI Everywhere podcast team, along with colleagues Kris Alvarez and Keith Haas, for an exploration of the allure and the risks of emotionally relying on artificial intelligence (AI). The group discusses the path of digital companionship to the evolving psychology of human-technology relationships to get to the heart of the future of connection—something we all need to understand with AI today.

Kevin Neal, Board Member of the TWAIN Working Group, sits down with Keypoint Intelligence’s Anne Valaitis to discuss the new TWAIN Direct Testing and Certification Program, with Keypoint as the testing partner. Together, they explore the purpose and the benefits of the program, why vendor readiness is critical in today’s networked scanning environment, and how certification helps ensure compliance, interoperability, and security—gain a clear understanding of the program today!

Keypoint Intelligence’s Riley McNulty and Pete Emory sit down with Carl Schell to explore where challenges lie in print today, from the office to production, and how robotics can turn those into a new revenue stream. But you need to first have the education necessary to understand not only the space but also the technology, and that’s where the heads of Keypoint consulting and US lab testing, respectively, come in.

Alexia Morgan and Lindsey Naples welcome guest Kris Alvarez as they discuss the voice actors strike and its potential impact on video game development. Artificial intelligence (AI) is reshaping the world landscape, including with the talent we hear in any form of media, so join Keypoint Intelligence for this insightful and slightly unserious conversation on the intersection of technology, creativity, and labor rights.

In a world where sustainability is discussed ever more frequently, for good or bad, print vendors believe that remanufactured devices are critical moving forward—and we agree. Here, in short time but great detail, Keypoint Intelligence’s David Sweetnam and Carl Schell discuss a new certification program around reman devices as well as device series, along with why the time is right for this level of testing.

Technology, along with the needs of students around the world, is evolving on a day-to-day basis, seemingly, and Keypoint Intelligence Analysts Mark Davis and Keith Haas sit down to discuss some research on education. Using our 2024 Market Insights report, they look at the role hybrid learning and cloud-based solutions play in and out of the classroom as well as looking at challenges and trends.

Peter Mayhew and Kris Alvarez, Keypoint Intelligence’s Cartridge Analysts Ruminating about Toner and Supplies (CARTS) team, are joined by guest host Carl Schell to continue digging into the weighty topic of sustainability. After discussing the environmental impact of the print industry, particularly with e-waste, the trio share thoughts on those “re” words (remanufacturing, reuse, etc.), consumer responsibility, and way more—it’s Global Recycling Day, be green.

In their eighth episode but their first with an actual series name, Keypoint Intelligence’s Anne Valaitis and Carl Schell belatedly greet the new year with new tech talk. After starting with thoughts on the potential Xerox-Lexmark deal, they dive into conversation around customer communications and customer experience (CX), along with the research being conducted, before turning their attention to video and why it’s so vital these days.