EPISODE 250- Back to the Checkout: Klarna's Head of Western & Southern Europe Raji Behal on Reinventing Payments
2026-07-06
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17:25
Raji Behal is the Head of Western and Southern Europe, UK and Ireland at Klarna, one of the world's leading fintech and payments companies. With nearly two decades of experience spanning retail buying, merchant success, and global commercial leadership, she has built a career at the intersection of payments, platforms, and retail innovation. Before joining Klarna, Raji spent 13 years at Macy's, rising to Vice President of Leased Businesses and developing a deep understanding of consumer behavior and retail operations.
On The Menu:
- Building teams where AI handles tasks so humans can lead
- How Klarna evolved from a pay-later button to a banking network
- Klarna's Japan expansion: first foray into Asia and what's next
- From retail buyer to fintech leader: Raji's unplanned career pivot
- Why innovation always moves faster than regulation
- Managing a million merchants and the weight of their cash flow
- Hiring for grit and ambition over pedigree in today's job market
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