Crafting Unforgettable Client Experiences with Guest Dan Murphy [Episode 272]

Amber is recapping this week’s episode highlights. On Monday, Matt dove into the world of bookkeeping with Duff Tucker from Belay, uncovering the common pitfalls small business owners face. They emphasized the importance of professional bookkeeping services, not just for taxes, but for making informed business decisions and preparing for future sales. Duff shared valuable tips on when to bring in a bookkeeper and how to establish a smooth working relationship. Thursday's episode featured Jamie tackling the age-old struggle of balancing professional development with family life. She shared her savvy strategies for mapping out the year, including surge scheduling and strategic conference attendance. The key takeaway? Time is precious, so plan wisely and communicate openly with your loved ones to achieve both personal and professional growth. Resources in today's episode: - Episode Website - Dollars and Sense: Why Bookkeeping Matters More Than You Think with Guest Duff Tucker [Episode 274] -  I Have No Time

In this episode of The Perfect RIA podcast, Jamie Shilanski tackles the perennial challenge of balancing professional development with family responsibilities. She emphasizes the critical importance of intentional time management and forward planning. Jamie also shares her nuanced strategy for conference attendance, which involves a thoughtful blend of in-person events and online courses, allowing for continuous learning while maintaining a presence at key industry gatherings. Recognizing the complexities of managing family obligations alongside career growth, Jamie offers practical advice for professionals. Perhaps most crucially, she underscores the importance of open, honest communication with spouses about career goals and commitments, fostering mutual understanding and preventing potential resentment. Through these strategies,Jamie provides a roadmap for professionals seeking to advance their careers without sacrificing family harmony.  I Have No Time

In this episode of The Perfect RIA podcast, Matthew Jarvis and Duff Tucker, Account Services Manager for Belay, discuss the often-overlooked world of bookkeeping for small businesses. Their conversation sheds light on common misconceptions and the genuine value of professional bookkeeping services. Duff emphasizes the importance of business owners focusing on their core competencies while entrusting financial record-keeping to experts. The conversation covers a range of topics, from the time and mental energy saved by hiring a bookkeeper to the crucial role of accurate financial reporting in business management and growth. Matt and Duff also explore how clean, well-maintained books can be a significant asset in business acquisitions and decision-making processes. Dollars and Sense: Why Bookkeeping Matters More Than You Think with Guest Duff Tucker [Episode 274] Resources in today's episode: - Matt Jarvis: Website | LinkedIn - Duff Tucker: Website | LinkedIn - Connect with BELAY for a Financial Consultation

In this recap episode, Amber is covering this week’s highlights. On Monday, Matt and Micah explored the stark differences between advisors who smash their Big Hairy Audacious Goals (BHAGs) and those who remain stuck. Both groups start with excitement, but only those who embrace hard work and stick to a rigorous process succeed. The importance of having a consistent process was a major point. Believing that an external factor will magically change your situation is futile and avoidance isn’t an option for success.  On Thursday, Jamie dove into intuition in business decisions, particularly in team management. She explained deductive and inductive reasoning, linking intuition to the latter. Jamie advised trusting your gut, especially when it signals someone is a poor fit. If someone consistently feels off and you’re waiting for inevitable conflict, it’s time to let them go for everyone’s benefit. Resources in today's episode: - Episode Website - Daydreaming Won’t Make You a Successful Financial Advisor [Episode 273] - Fire Them Already!

In this conversation, Jamie Shilanski discusses the role of intuition in decision-making as business owners. She explains the two types of intuition: deductive reasoning and inductive reasoning, making it clear why listening to your gut is more than just a cliché. Jamie dishes on the workplace drama that is toxicity and its soul-sucking effect on the team, a reminder that a positive environment is non-negotiable. Jamie provides insights into the hiring process and the need for clear job descriptions, onboarding processes, and training programs. Surround yourself with A-level players to cultivate a team that's not just good but downright unstoppable. Fire Them Already! Resources in today's episode: - Shilanski & Associates Careers - Checkr Background Checks  

Matt and Micah are breaking down the difference between actual goals and mere fantasies. Why do some financial advisors hit their big hairy audacious goals (BHAGs) while others just daydream? Spoiler: hard work, self-awareness, and a hefty dose of accountability. They emphasize that achieving real goals, unlike fantasies, requires the willingness to put in the hard work. Successful financial advisors don’t just pat themselves on the back; they recognize their weaknesses and know where they need to improve.  Matt and Micah also stress the importance of tracking progress. If you’re not measuring your progress, you’re slacking, because this helps identify where you need to pivot. And yes, even your free time should be somewhat productive—focus on activities that contribute to your personal and professional growth, not just your Netflix queue. Daydreaming Won’t Make You a Successful Financial Advisor [Episode 273] Resources in today's episode: Resources - Micah Shilanski: Website | LinkedIn - Matt Jarvis: Website | LinkedIn - Bringing Peace Of Mind To Your Prospects And Clients With Guest Paul Moffat

In this week’s recap episode, Amber first revisits Monday's show featuring Dan Murphy from Commonwealth, who shared valuable perspectives on fostering transformational growth and delivering exceptional value in today's evolving advisory landscape. Dan introduces the intriguing concept of the "experience economy" and offers practical strategies for strengthening client relationships in an era increasingly influenced by AI and automation. The episode then shifts to Jamie's discussion on the various stages of an advisor's career path - from Growth to Freedom to Empire. Jamie provides thoughtful advice on overcoming self-doubt, confidently communicating your worth, and consistently providing value to clients. She highlights the significance of regular self-assessment, effective communication, and maintaining confidence in your unique value proposition. Resources in today's episode: - Episode Website - Crafting Unforgettable Client Experiences with Guest Dan Murphy [Episode 272] - Mindset Mastery: Overcoming Barriers to Charging Premium Fees

Are you battling the value and fee demons? In this episode, Jamie Shilanski dives into head trash—those nagging doubts and fears that keep advisors from showcasing their true worth. Jamie shares how delivering knock-your-socks-off client experiences isn't just good service—it's a marketing tactic. Jamie discusses the stages of an advisor's career—from Growth to Freedom and, finally, the Empire stage. Each comes with its own set of challenges and triumphs. Feeling like an imposter when it comes to your fees? You're not alone. Jamie tackles the elephant in the room - self-doubt - and arms you with powerful strategies so you can silence that inner critic once and for all. Mindset Mastery: Overcoming Barriers to Charging Premium Fees

In this episode, Matthew Jarvis sits down with Dan Murphy, Head of Wealth Strategies at Commonwealth, to explore the evolving landscape in financial planning. Gone are the days of product-pushing and binder-heavy financial plans; welcome to the era of experience-driven advisory! Dan walks through the "Experience Economy," revealing how advisors can transform their practices from mere service providers to architects of memorable client experiences. The industry is rapidly shifting from a product focus to an experience focus, and Dan emphasizes that modern financial planning should revolve around clients' goals and values rather than just charts and numbers. From the mindset shift required to embrace this new paradigm to the operational changes needed to support it, Dan offers a wealth of insights for advisors at every stage of their careers. He stresses the importance of cultivating genuine curiosity and empathy as crucial tools for understanding clients' needs. Creating positive experiences, Dan explains, requires intentionality in all aspects of client interactions, going beyond providing services to crafting "time well spent" for clients. Crafting Unforgettable Client Experiences with Guest Dan Murphy [Episode 272] Resources in today's episode: - Matt Jarvis: Website | LinkedIn - Dan Murphy: Website | LinkedIn - Financial Planning Experience - Financial Wellness Experience - The Experience Economy by Joseph Pine and James Gilmore

In this episode, Amber recaps two insightful discussions into the heart of success for financial advisors. Monday's conversation featured Dr. Andy Garrett, a licensed clinical psychologist, who joined Matt to explore the often-overlooked internal aspects of achievement. Dr. Andy shared his expertise on reconnecting individuals with their core values and identity. This reconnection, he explained, is key to enhancing both professional and personal performance. A highlight of the discussion was Dr. Garrett's introduction of the "true north" concept, a powerful tool designed to help advisors define their purpose and maintain stability in their careers. The week's insights continued from Thursday’s episode when Jamie took the helm to discuss the evolution of a financial advisor's career towards the enterprise stage. This crucial phase marks the transition from individual success to building a sustainable, scalable practice. Jamie outlined strategies for this expansion, emphasizing the importance of bringing in and developing new advisors. She stressed that success at this level hinges on an advisor's ability to decentralize command and empower team members, creating a robust foundation for long-term growth and success. Resources in today's episode: - Episode Website - True North: Financial Advisors' Path to Value-Driven Success with Guest Dr. Andy Garrett - Building an Enterprise Office