Just Another Biz Podcast: Unfiltered Business Tips for Wedding Pros and Creatives podcast

Ep. 61: You’re Not Their Therapist... But You Kind of Are With Jen Ottman

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Hey Jabbers!

Ever feel like you’re not just planning a wedding… you’re also managing emotions, family drama, and late-night spiral texts as the planner or the wedding vendor? 

 

In this episode of Just Another Biz Podcast, we’re joined by Associate Marriage and Family Therapist, Jen Ottman. Jen is a California-based therapist who works with individuals and couples navigating relationship stress, communication challenges, and major life transitions. She helps people understand the emotional patterns that shape their relationships and approach difficult moments with more awareness and intention.

 

After recently planning her own wedding, Jen developed a deeper appreciation for how weddings can bring up family dynamics, expectations, and stress in ways couples don’t always anticipate. She helps couples approach these moments with curiosity and honesty while protecting the relationship, not just the event.

 

Today we are talking about something so many wedding pros experience but don’t always name: becoming the default therapist for your clients. From navigating high-stress family dynamics to holding space for overwhelmed couples, it’s easy for planners to slip into an emotional support role, often without the tools or boundaries to protect themselves.

 

Jen helps us unpack why this happens, how to recognize when you’ve crossed into therapist territory, and what it actually looks like to support your clients without overextending yourself. We’re getting into boundaries, emotional labor, and how to stay compassionate without burning out or blurring professional lines.

 

If you’ve ever walked away from a client call feeling drained, responsible for their emotions, or unsure how to respond to something deeply personal, this episode is for you.

Key Points
  • Why wedding planners are especially vulnerable to becoming “default therapists” for clients

  • The difference between being supportive vs. taking on emotional responsibility

  • Subtle signs you’ve crossed from planner into therapist territory

  • How to set and communicate boundaries without feeling cold or unhelpful

  • Simple language you can use in real client situations (without overstepping)

  • How emotional labor shows up in your business and how to manage it sustainably

  • Why protecting your energy actually makes you a better planner

 

So be sure to share this with a planner friend who’s been doing way more than timelines lately. We hope this episode resonates with you Jabbers!

 

You can find Jen at https://jenottmantherapy.com/ and work with her yourself or refer any clients needing pre-marital counseling. Jen's credentials are listed below. 

Jen Ottman, AMFT #153153 Supervised by Joni Lavick, LMFT #31244

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