117. Coaching for Everyone

Jeff Rich, Chief Innovation Officer at Eneration, discusses how energy efficiency and waste reduction can support healthcare improvement and unlock more resources for patient care.

Julian Emms is the Chief Executive at the Berkshire Healthcare Trust in the UK. Julian has built a culture of Principles, Behaviors, Systems and Tools, all connected to generate results for all.

Brooke Anderson and her husband own the Mogollon Family Dentistry, an independent dental clinic in Heber-Overgaard, Arizona. Brooke is here to talk about their new journey in continuous improvement using the Shingo Principles and teachings.

Dr. Maria van Zale, along with her partners from across Africa, have been working closely with the University of Twente in the Netherlands on an important research project. Together, they co‑authored a paper titled “Toward a Roadmap for Sustainable Lean Adoption in Hospitals.” And most recently, they shared their findings at the CLEAR Research Symposium.

Don Shilton, retired Hospital CEO and Carlos Scholz, Catalysis CEO, are here to share about the Leadership Role in a Daily Management System. The Daily Management System for continuous improvement is foundational to maintaining sustainability and an organization's alignment.

Nicki Schmidt, Continuous Improvement Advisor, at the University of Michigan Health- Michigan Medicine has a distinct journey of 18 years in healthcare.  Regular listeners to The Lens have heard us share that to really incorporate and living Lean Improvement in healthcare is a journey. Nicki has a marvelous and inspiring tale to share.

Dr. Lucas Zier from Zuckerberg San Francisco General is going to give us some insight into the Zuckerberg LeanAI efforts. Most are looking at task-based applications, note-taking, or some analytics.  Zuckerberg is working with AI to support Lean improvement efforts, ultimately throughout their system.  For example, using an AI tool to augment Humble Inquiry.

Robin Ziko and Martin Pallotta, both Process Engineers with UMass in Massachusetts, are here to share about One System One Strategy. Systemic thinking is core to the Catalysis philosophy. There is much risk of waste when separate processes of a system do not work together. UMass has integrated system thinking throughout the organization.

Alli Kulp, Senior Lean Advisor with OhioHealth, helps us to understand how critical “coaching for all” is as anexpectation and how it supports cultural standards of improvement and problem solving.

Jason Cooper, Vice President of Operations with Endsight, an IT Services provider based in California, shares his learnings from joining an Executive Site visit at OhioHealth.