The Science of How We Actually Learn with Tessa Forshaw, PhD

If your learning programmes are built on instinct and inherited habits, the science of how the brain actually learns changes what good design looks like.Brigid McCormack sits down with Tessa Forshaw, a cognitive scientist who studies how we work, learn and create, to unpack what neuroscience reveals about how adults really learn, and the myths still shaping L&D.A cognitive scientist, award-winning designer, TEDx speaker and co-author of Innovation-ish, Tessa co-founded the Next Level Lab at the Harvard Graduate School of Education and teaches at Harvard's Division of Continuing Education and the Stanford Graduate School of Business. She spent more than a decade designing corporate L&D before going back to study how the brain learns, and now brings that science back to real teams.She breaks down why learning styles do not hold up, why nobody can multitask and how memory really works, then turns the science into practical design: learning that is deep, durable and practiced.What you'll learn:Why the learning styles myth falls apart under the science, and how to match the method to the content rather than the personWhy nobody can truly multitask, and the switching costs that break focus every time a learner dips into the side chatHow memory really works, and why retrieval practice beats leaving recall to chanceThe groove in the sand model for building deep and durable learning through effort and desirable difficultyWhy the strongest L&D leaders are moving from content provider to strategic advisor as AI automates the rest🔗 Connect with Tessa ForshawLinkedIn: https://www.linkedin.com/in/tessaforshaw/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. https://www.assembleyou.com/the-assembly/newsletter👋 Come and connect with usWe're always keen to hear what's resonating or what you're seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The Assembly & Assemble YouLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/

If your L&D team keeps landing the last seat at the table, the way in is to get close to the commercial reality of the business.Brigid McCormack sits down with Lori Anne Powell, leadership development consultant and co-founder of LVL London, to unpack how L&D earns influence the way any function does: with credibility, trust and results the business can see.Lori began her career at Harrods and went on to lead learning and development across Europe, the Middle East and Africa as Director of L&D at Tiffany & Co., supporting multi-territory teams at scale. She brings a commercial, human-centred lens to how learning drives performance in premium service environments.She breaks down how to build a commercial mindset in L&D, how to influence stakeholders when you do not hold budget or authority, and what luxury retail's high-stakes shop floor teaches every learning leader.What you'll learn:Why the most impactful learning creates a pull rather than a push, and how to build that appetiteHow to influence without authority by diagnosing before you prescribe, and making the stakeholder part of the solutionWhat it means to be the commercial thinking partner, and how to reverse engineer learning from sales, retention and developmentWhy the shop floor is where strategy meets reality, and how to close the friction between it and head officeThe skills for life that retail builds better than anywhere: presence, reading a room and recovering from rejection🔗 Connect with Lori Anne PowellLinkedIn: https://www.linkedin.com/in/lori-powell/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. https://www.assembleyou.com/the-assembly/newsletter👋 Come and connect with usWe're always keen to hear what's resonating or what you're seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The Assembly & Assemble YouLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/

If your leaders keep asking for the perfect words before every difficult conversation, what they are missing is not a better script. It is confidence in their own judgment.Brigid McCormack sits down with Amy Smith, Inclusion Campaign Manager at Business in the Community, to unpack person-centred leadership: the idea that fairness does not necessarily mean sameness, that leaders shape people's experience of work and not just their performance, and that inclusion is a leadership challenge rather than a language one.With over seven years designing and delivering culture, engagement, belonging and workplace wellbeing initiatives across complex organisations, Amy brings a lens shaped by her own lived experience, being mixed race, neurodivergent and moving continents, to how leaders create dignity at work.She breaks down the psychological contract and why neglecting it surfaces later as lost trust, innovation and retention, the three-part toolkit she leans on in place of a script, and how DEI work is changing as leaders try to sustain connection and fairness in a more polarised environment.What you'll learn:Why fairness does not necessarily mean sameness, and what person-centred leadership looks like in practiceThe cost of promoting leaders on technical expertise alone, and why it only shows up later in trust, innovation and retentionHow leaders weaken the psychological contract without noticing, and why picking apart superficial details signals that uncertainty is unsafeThe three things in Amy's leadership toolkit in place of a script: accountability, change capability and capacity buildingWhy AI can hand you a script but not judgment, and how to interview, develop and measure for the skill that matters🔗 Connect with AmyLinkedIn - https://www.linkedin.com/in/amy-smith-yprofile/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. https://www.assembleyou.com/the-assembly/newsletter👋 Come and connect with usWe're always keen to hear what's resonating or what you're seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The Assembly & Assemble YouLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/

You can buy great content, roll it out properly, and still watch most of your people never touch it. Michelle Hazelton explains why, and the reason is simpler than motivation.Adam sits down with Michelle Hazelton, former MD of Anders Pink (acquired by Go1) and now content lead at Access Learning, part of the Access Group, to unpack the shift reshaping learning technology: from learning as a place you go to, to support that finds you in the flow of work.With more than a decade at the sharp end of learning technology, from startups to a 1.2 billion pound software group, Michelle brings a rare both-sides-of-the-table view, having been acquired herself and now helping assess acquisitions.She breaks down why most L&D tech gets bought the wrong way round, what genuine learning in the flow of work actually looks like, and why even the smartest AI still needs a human in the loop.What you'll learn:Why you should choose a vendor on your biggest challenges, not their feature list, and the one roadmap question that reveals who is really aheadWhat "learning in the flow of work" finally looks like in practice, using Access's navigator screen as a live exampleWhy human in the loop stays non-negotiable when AI can confidently produce biased or wrong contentHow AI agents are taking manual curation off L&D's plate, shown through a real performance-management workflowThe career advice Michelle gives anyone entering L&D, starting with a history lesson🔗 Connect with MichelleLinkedIn - https://www.linkedin.com/in/michellehazelton/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. https://www.assembleyou.com/the-assembly/newsletter👋 Come and connect with usWe're always keen to hear what's resonating or what you're seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The Assembly & Assemble YouLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/

If your L&D work feels invisible to business leadership, the problem might be where you're starting from.Brigid sits down with Anne-Marie Burbidge, founder of Spark L&D Consultancy and fractional Head of L&D, to unpack the mindset shift that changes everything: stop leading with what L&D can offer, and start from what the business actually needs. With 20+ years across HR and L&D in organisations of all shapes and sizes, Anne-Marie brings a sharp, practical lens to where L&D functions get stuck and how to move.She breaks down how to connect your work to the metrics that matter to leadership, why manager development remains one of the most under-supported moments in any organisation, and how to shift from reactive training deliverer to trusted business partner.What you'll learn:Why starting from L&D and pitching outward is the wrong direction and how to flip itHow to use business metrics and people data to identify where L&D will have real impactWhy the manager transition from individual contributor to people leader needs far more support than most organisations give itHow to build influence with the C-suite by speaking their language, not yoursThe mindset shift that unlocks everything else🔗 Connect with Anne-MarieLinkedIn - https://www.linkedin.com/in/anne-marieburbidge/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. https://www.assembleyou.com/the-assembly/newsletter👋 Come and connect with usWe’re always keen to hear what’s resonating or what you’re seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The Assembly & Assemble YouLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/

Your senior leaders get coaching. Your early careers get apprenticeships. But the managers actually running your organisation day-to-day? They're on their own.John Gregg has spent over 20 years in L&D and OD across commercial, regulated and nonprofit sectors - most recently as Head of Learning and OD at Alzheimer's Research UK. With a small team and a tight budget, he built a management development programme that made it to the finals of the Learning Excellence Awards, competing with some of the biggest names in the industry.In this episode, John shares what it takes to develop the managers everyone else overlooks, prove L&D's impact when scrutiny is high and shift from a cost centre to a genuine performance function.What you'll learn:Why your mid-level managers are the engine room of your organisation and what a programme that actually develops them looks like in practiceHow to shift from a cost centre to a performance function and the language change that makes it stickWhy psychological safety isn't a course and how to build it incrementally across onboarding, appraisals, policies and everyday cultureThe "Big Four" stakeholder model and why misreading each group's agenda is where most L&D impact gets lostWhere AI is genuinely moving the needle in L&D right now and where the hype is running ahead of the realityFour pieces of advice for anyone starting out or levelling up in the profession🔗 Connect with JohnLinkedIn - https://www.linkedin.com/in/john-gregg-fcipd/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. https://www.assembleyou.com/the-assembly/newsletter👋 Come and connect with usWe’re always keen to hear what’s resonating or what you’re seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The Assembly & Assemble YouLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/

You've run the awareness session. The feedback was strong. People were nodding. And then... nothing changed. If that sounds familiar, it's not because your programme was wrong. It's because awareness alone doesn't change behaviour. Conditions do.Brigid sits down with Shannon Rivers, organisational development strategist, consultant and Director of Social Enterprise, Social Responsibility and Change. With over 12 years of experience helping organisations move beyond tick-box exercises, Shannon applies a Black, queer, and womanist liberatory lens to embed anti-oppressive practices into how organisations operate. Starting her career in marketing, she quickly realised that if you want to change what shows up externally, you have to address the internal culture first.Shannon argues that EDI and L&D are working towards the same goal: behaviour change. Keeping them in separate silos limits the impact of both. She explores why many EDI initiatives stall, what actually drives culture change and how L&D leaders can secure buy-in from senior stakeholders without compromising their values.If you're trying to make learning stick or embed inclusion beyond a one-off programme, this episode will change how you think about both.What you'll learn:Why EDI is scaffolding, not a separate workstream and what happens when it's treated as oneThe real reason learning sessions generate great feedback but little behaviour changeWhat actually works: line managers, action learning sets, accountability and designing for how people engageHow to build the business case for EDI and L&D investment, including the often-overlooked social returnWhy organisations mirror the external world and what that means for learning culture designShannon's marketing-inspired internal communications framework: problem, position, proposalOne mindset shift for L&D and EDI professionals who feel they need to do more🔗 Connect with ShannonLinkedIn - https://www.linkedin.com/in/shannonbethanyrivers/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. https://www.assembleyou.com/the-assembly/newsletter👋 Come and connect with usWe’re always keen to hear what’s resonating or what you’re seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The Assembly & Assemble YouLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/

Adam sits down with Simon Gibson, the Talent Director at Center Parcs and former Group Head of L&D at M&S, to get brutally honest about what's holding L&D back and what high-performing teams do differently.With a career spanning banking, retail, nuclear decommissioning and hospitality, Simon has a rare cross-industry perspective: if you don't understand how your business makes money, you're probably doing nice things that don't matter.They cover how to diagnose the right problems, build a commercial business case, and tell stories that earn influence which includes a standout M&S example where fixing a policy search issue saved 5,000 managers 30 minutes a month and unlocked a multi-million pound productivity win. They also tackle the deskless workforce problem: most L&D solutions are built for people with desks and diaries, and frontline teams deserve better.If you want to sharpen your commercial edge and prove your worth - this one's for you.🔗Connect with SimonLinkedIn - https://www.linkedin.com/in/simongibsonlearning/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. 👋 Come and connect with usWe’re always keen to hear what’s resonating or what you’re seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The AssemblyLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/Looking for a content library to help your team develop their productivity, communication, leadership skills and more? Check out assembleyou.com and follow us on LinkedIn. 

Most people don't fail because they're incapable. They fail because the support disappears too early.Brigid sits down with  Stephanie Alayyoubi-Trattles, founder of Kyoshi Consulting, to explore what it actually takes to build learning that drives measurable change.Stephanie has spent over a decade leading learning strategy and design across EdTech unicorn Multiverse, London Business School, and global organisations. She began her career in the classroom, and she makes a compelling case that the teaching frameworks we left behind in education are exactly what corporate L&D is missing.At the centre of the conversation is the gradual release of responsibility: I do, we do, you do. Stephanie unpacks what this looks like in practice inside an organisation, how to model best practice before expecting people to replicate it, and why most programmes skip the very steps that make learning stick. She also shares how to build the wider ecosystem around a training programme, from communities of practice and peer feedback to manager reinforcement in the flow of work.She doesn't shy away from the harder conversation either. L&D teams too often operate as order takers, delivering ad hoc content that isn't tied to business priorities. Steph's challenge is to pause, get a seat at the table, and design with intention so that learning creates real capability, not just compliance.If you're designing, running, or rethinking how learning lands in your organisation, this episode will give you a sharper, more grounded way to approach it.What you'll takeaway from this episode:What the gradual release of responsibility looks like in practice and why it works just as well for an 8-year-old as a 48-year-oldWhy people cannot do what they haven't seen and how to audit your existing programmes for this blind spotThe two traps that stop L&D from modelling best practice: the curse of knowledge and imposter syndrome and how to overcome bothHow to build a competency framework that defines best practice before you design a single piece of learningWhat scaffolding looks like inside a real organisation with a detailed example from Stephanie's time at MultiverseWhy communities of practice and mentorship are the parts of the learning ecosystem that create lasting capabilityHow to build a learning culture where people don't just attend, they queue up to get inThe first practical step for any L&D team ready to start integrating this approach🔗 Connect with Stephanie LinkedIn - https://www.linkedin.com/in/stephanie-trattles/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise. https://www.assembleyou.com/the-assembly/newsletter👋 Come and connect with usWe’re always keen to hear what’s resonating or what you’re seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The Assembly & Assemble YouLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/

Adam sits down with Farley Thomas, CEO of Manageable, the global manager development platform he co-founded in 2020, to explore why manager development so often falls short and what it takes to build something that sticks.After a decade in investment banking at HSBC, Farley trained as a coach and spent years advising CEOs before spotting that managers were one of the most underserved populations in any organisation. Manageable was built to fix that.Farley breaks down eight pieces of the manager development puzzle, from building genuine learning habits to using AI as a safe practice environment for difficult conversations. He also tackles the cohort versus individual learning debate and explains why most organisations are getting both wrong.If you are designing, running, or rethinking a manager programme, this episode will give you a sharper framework to work from.What you'll learn:The eight pieces of the manager development puzzle and why most programmes only tackle two or threeWhy cutting practice from your programme is the most expensive corner you can cutHow to make cohort-based learning genuinely valuable rather than logistically painfulWhat scaffolding actually means and how it builds lasting learning habitsWhere AI fits into manager development and where it falls shortThree practical tips for any new or aspiring manager just starting out🔗 Connect with FarleyLinkedIn - https://www.linkedin.com/in/farleythomas/📮 The Assembly DebriefA short, practical email unpacking the best ideas from each episode, designed for modern learning leaders who want insight without the noise.👋 Come and connect with usWe’re always keen to hear what’s resonating or what you’re seeing in your world.Adam Lacey - https://www.linkedin.com/in/adamlacey/Richard Ward - https://www.linkedin.com/in/richardpward/More from The AssemblyLearning that feels more like great content than training. Explore podcast-style lessons, video shorts, and series designed for real work. https://www.assembleyou.comPrivacy & DataThis podcast is hosted by Transistor. For more information on how your data is handled, please visit: https://www.transistor.fm/privacy/Looking for a content library to help your team develop their productivity, communication, leadership skills and more? Check out assembleyou.com and follow us on LinkedIn.