S6 Ep6: Will AI fix my CRM?

Microsoft Dynamics 365 Business Central is continuing to evolve, with new AI capabilities alongside updates to reporting, integrations and everyday functionality.In this episode, we explore some of the latest changes, including Copilot and AI agents, Microsoft Fabric integration and useful usability improvements. We also share our take on the features Business Central users should have on their radar. Hosted on Acast. See acast.com/privacy for more information.

Cut through the hype around fast, fixed-price implementations and explains what really makes them work. Discover how clear scope, clean data, practical training and user involvement keep your project on track, plus how Tecman’s Primed implementation approach can deliver a tailored Dynamics 365 CRM solution from just 4 weeks. We cover costs, timescales, adoption and life after go-live, so you can decide whether fixed-price CRM is the right fit for your business. Practical advice, straight answers and no unnecessary jargon - just what you need to move forward confidently. For further info please visit www.tecman.co.uk/primed Hosted on Acast. See acast.com/privacy for more information.

Not every Business Central support relationship lasts forever. Switching Microsoft Dynamics 365 Business Central partners can feel like a big step, but staying with the wrong partner could be holding your business back. In this episode, we explore the common signs it's time for a change, from poor support and limited industry expertise to a lack of strategic guidance. We also discuss what a support transfer involves and what to look for in a long-term ERP partner. Hosted on Acast. See acast.com/privacy for more information.

Microsoft's announcement to end Dynamics NAV Enhancement Plan renewals is prompting many organisations to reassess their ERP strategy. If you're still running an older version of Dynamics NAV, what happens when you can no longer add users or expand your system? How long will support remain practical as newer technology and specialist skills continue to evolve? And could the risks of standing still now outweigh the challenges of moving forward? We discuss what Microsoft's decision means, the options available today and why more businesses are rethinking their ERP future.  Hosted on Acast. See acast.com/privacy for more information.

We’re unpacking the biggest takeaways from the European Power Platform Conference in Copenhagen - from AI agents and Copilot Studio to governance, security and why the future of Power Platform isn’t just about building faster, but building smarter. Hosted on Acast. See acast.com/privacy for more information.

Fixed outcome ERP implementations offer a structured, lower‑risk route to adopting Business Central, but they are not a one‑size‑fits‑all solution. By focusing on tried and tested processes, this approach can reduce complexity, control costs and deliver value more quickly. Success, however, depends on aligning business expectations with what the system is designed to deliver. The real question isn’t “can it work for us?” – it’s “is this the right approach for our business?” While templated approaches suit organisations seeking speed, clarity and standardisation, more complex or highly specialised operations may still require tailored elements. The real value lies in choosing the right approach for your business, not forcing a solution to fit.  Hosted on Acast. See acast.com/privacy for more information.

Explore how AI can make Microsoft Dynamics 365 CRM more useful, proactive, and valuable across the business by supporting better decisions, streamlining everyday tasks, and improving customer experience - while also revealing why it cannot solve poor data quality or broken processes on its own. Hosted on Acast. See acast.com/privacy for more information.

Manual order entry is costing manufacturing and distribution businesses far more than many realise. Time is lost rekeying emails and PDFs, errors creep in, customers wait longer and teams stay tied up with administration. We cut through the hype and focus on practical, proven ways to automate sales and purchase order processing in Microsoft Dynamics 365 Business Central. This includes what works in real businesses – from AI‑driven agents that read emails and attachments, to EDI, integrated eCommerce and document capture – and how to choose the right approach for your organisation. The benefits are clear. Automation reduces errors, gets orders into the system faster, improves stock visibility and frees customer service teams to focus on complex exceptions and customer relationships rather than data entry. The bigger takeaway is future proofing your business. Rising order volumes and customer expectations make manual processing unsustainable. Businesses that automate now gain efficiency today and build a platform that can scale for what comes next. Hosted on Acast. See acast.com/privacy for more information.

The Dynamics 365 CRM & Power Platform 2026 wave 1 release is here and it brings a new era of intelligent automation and practical insights. This update moves CRM from being a system of record to a system of action, with AI-driven agents helping sales, customer service and field teams focus on the work that makes a difference.Over the next six months you can expect meaningful improvements, including smarter lead prioritisation, proactive research agents, clearer sales insights and more accurate sentiment analysis. Field service teams will benefit from faster scheduling and simpler mobile tools, while Power Platform users gain greater flexibility when building apps and easier ways to recover deleted records and flows.Whether you work in sales, support or operations, this wave focuses on helping you achieve more with less manual effort, powered by agents, automation and stronger data connections. Tune in for a full breakdown of what’s new and how it can support your day‑to‑day work. Hosted on Acast. See acast.com/privacy for more information.

The Microsoft Dynamics 365 Business Central 2026 Wave 1 release plan has landed and it’s packed with updates to help teams work smarter and reduce manual effort. This wave brings a fresh push towards clearer visibility, smoother day-to-day processes and smarter use of Copilot and intelligent agents, all supported by better governance and a toolkit that encourages innovation while keeping control. Over the next six months, you’ll see practical upgrades across finance, operations, manufacturing and reporting. Think modernised financial reporting, easier expense management and steady improvements to purchasing and supply chain workflows. Manufacturers can look forward to stronger subcontracting tools and more reliable inventory behaviour. Retail and distribution teams will see enhancements to the Shopify connector. Sustainability and compliance are edging forward too, with early carbon footprint insights and updated localisation features. Tune in to get the full breakdown and see what’s new for 2026!  Hosted on Acast. See acast.com/privacy for more information.