Elevating Customer Experience Through Technology

AI isn’t just changing how enterprises do business, it involves a new kind of leadership and fundamentally reshaping the C-suite. In the season 1 finale of Techfluential, we connect the dots across our conversations with C-suite and board executives, revisiting the most powerful insights on why technology leadership is a shared enterprise agenda, and how leaders can drive real, recognizable value and measurable impact for their organization.  Listen to recent episodes here.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Success with AI involves more than just deploying technology; it requires a fundamental redesign of how work gets done. Cisco Chief Customer Experience Officer Liz Centoni and former Humana CIO and Capital One Executive Sam Deshpande share their front-line experiences moving AI from the lab into live operations. They discuss how to navigate the shift from pilot to production, manage governance after go live, and foster the C-suite and boardroom partnerships necessary to deliver real business value.Listen to recent episodes here. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Enterprises are operationalizing artificial intelligence at scale, moving from experimentation to accountability. Gabriele Ricci of Takeda and Board Director Karenann Terrell discuss how leaders can embed AI into core operations, address unfinished digital foundations, and measure success by outcomes—not through pilots. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

AI is transforming how work happens and redefining what it means to lead. Moderna’s Tracey Franklin, chief people and digital technology officer, and Heidrick & Struggles’ Katie Graham Shannon, global head of the Digital and Technology Officers Practice, discuss how organizations are uniting people, technology and strategy to build new capabilities, foster innovation, and unlock enterprise value. They share how forward-looking leaders are reimagining roles, empowering teams and shaping a more connected and adaptive future workforce. Listen to recent episodes here.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Tech leaders and boards are teaming up to transform businesses. Nationwide Board Member Sara Tucker and Jim Fowler, Nationwide EVP and CTO, take us behind the scenes to show how it can be done. Together they explore skills tech execs should have to make it happen. Listen to all episodes here.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

With the right leadership, cyber resiliency can become a business asset and enabler of innovation. Hear Rohan Amin, chief product officer at Chase, and Jamil Farshchi, executive vice president, chief information security officer and chief technology officer at Equifax, share how tech executives can help recast risk management as a catalyst of innovation and long-term growth.  Listen to all episodes here.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Technology is at the heart of every business strategy today—and organizations are looking to chief information officers as the C-suite leader to drive impact through technology. Hear Tim Buckley, former CEO and chairman at Vanguard, and John Marcante, former CIO at Vanguard and Deloitte CIO-in-residence, describe how the C-suite and the board can lean on their CIOs to drive more effective strategic business decisions. Listen to all episodes here. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Strong customer relationships rely on trust. Hear how Sabina Ewing, senior vice president of Business and Technology Services and chief information officer at Abbott, and Linda Jojo, executive vice president and chief customer officer at United, leverage tech to enhance the customer experience and drive loyalty. Listen to all episodes here.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Successful tech leaders are also skilled team builders. Listen to Rob Carter, former CIO at FedEx, and Cisco Sanchez, SVP and CIO at Qualcomm, discuss how cultivating adaptability and building business acumen in tech teams can boost business outcomes. Listen to all episodes here.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

To build influence in the business, some tech leaders are speaking the language of the business. Seasoned CIOs Ashley Pettit of State Farm and Jay Crotts, former CIO at Shell, discuss how cultivating a curiosity about the business can help tech leaders lead transformational change across the organization. Listen to all episodes here.  Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.