Coaches Corner – How to Handle Cancellations and No Shows in Your Dental Practice

In this Practice Under Water episode, George sits down with Tom, a Canadian dentist navigating the challenges of ownership, financial pressure, and work-life balance. With high new patient flow and untapped expansion potential, Tom faces a critical crossroads: pursue group practice now or optimize his solo practice for sustainability and personal goals. This episode explores the nuanced considerations of timing, clinical growth, and long-term strategy.

In this episode of Ask George, Richard and George discuss the difficult decisions that come with dental practice ownership. They cover real-life examples of failed partnerships, premature hiring, and costly expansions, offering insights on how to navigate and recover from these challenges.

Struggling with last-minute cancellations and no-shows in your dental practice? In this Shared Practices Coaches Corner episode, Richard Low and Caitlin share proven scripts, cancellation policy strategies, and tips to train patients to respect your time. Whether you're considering broken appointment fees, patient deposits, or short-call lists, this episode delivers practical advice to protect your schedule and improve practice efficiency.

Discover how international virtual team members are transforming the dental industry. Richard Low sits down with Cory Pinegar, founder of Reach, to explore hiring trends, practice profitability, and operational strategy. They break down how to save $24K per hire while boosting team culture, patient satisfaction, and bottom-line growth.

In this episode, Richard Low and George Hariri explore the mindset and strategic responsibilities of a dental CEO. From defining management versus leadership to understanding how to align a team with a long-term vision, they provide actionable insights for practice owners looking to elevate from operator to executive.

In this episode, Richard Low and Alex Sharp dive deep into the role of hygiene in modern dental practices, asking whether hygiene-led growth is still viable in 2025. They explore recruiting strategies, economic realities, and leadership systems that make or break a hygiene department. Packed with tactical advice and forward-thinking insights, this is a must-listen for any practice owner navigating today’s hygiene landscape.

In this impactful second part, George guides "Alejandro" through a real-time blueprint for sustainable growth in a fee-for-service practice. Learn how one owner is tackling hygiene capacity, strategic patient acquisition, and team development—all while staying true to a high-quality, low-drama vision of dentistry.

Dr. "Alejandro", a seasoned fee-for-service solo dentist, joins George to discuss the business evolution of his 20+ year-old practice. They unpack the challenges of dropping Delta, staffing hurdles, and a vision for sustainable growth with minimal drama. This episode offers a clear roadmap for mature solo owners striving to increase collections without changing who they are.

In this Ask George episode, George Hariri and Richard Low explore what it truly means to empower your team through effective leadership. Learn the crawl–walk–run framework for team development, how to create clarity and accountability, and why infrastructure—not charisma—is the key to sustainable growth. Plus, details on our free Pathway to Team Leadership course (Sept 19–20).

Think the fastest path to wealth is selling your practice or hustling outside of dentistry? Think again. In this powerful Ask George episode, George Hariri and Richard Low reveal how owning your practice long-term—on your terms—is the real key to financial freedom, sustainable income, and a life you love.