Beyond Banking: The Journey into AI-Powered Customer Experiences with Ameesh Paleja, EVP of Enterprise Platform Technology at Capital One

In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions, is joined by Soren Marklund, Vice President of Global Services, Technology Consulting, and AI Data Strategy at Ericsson. They explore how Ericsson leverages modern data architectures to enhance customer interactions and drive business benefits. The discussion covers the importance of a unified data operating model, challenges faced with data silos, and the role of AI and machine learning in improving customer service.

In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions sits down with Ameesh Paleja, Executive Vice President of Enterprise Platform Technology at Capital One. They explore how Capital One leverages modern data architecture, automation, and AI to improve customer interactions and experiences. The conversation delves into the importance of standardized data, the role of AI-driven personalized services, and the integration of marketing and AI strategies.

In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Liam Hynes, Global Head of New Product Development at S&P Global Market Intelligence. They discuss how S&P Global Market Intelligence utilizes AI to analyze corporate earnings calls to guide and improve financial reporting. These insights help businesses enhance communication, refine executive performance, and predict market outcomes. The conversation also highlights the use of Snowflake Cortex AI platform and the importance of data-driven decision-making in the financial sector.

In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Nick Winfrey, Vice President of Data Science and Data Strategy at The Walt Disney Company. They explore Disney's extensive use of AI, automation, and data science to optimize advertising and enhance fan experiences. The conversation also delves into the importance of diversity in data teams, the crucial role of AI and ML in media and entertainment, and how Disney leverages audience behavior and loyalty across different platforms.

In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Teresa Tung, Global Data Capabilities Lead at Accenture. They discuss how enterprises can accelerate and broaden the application of data to attain more business value through agentic AI, the pivotal role of proprietary data as a competitive advantage, and the need for data practitioners to adapt to new responsibilities involving data quality and AI agent interaction.

In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Dimitrije Jankovic, Global Head of Digital Strategy and Operations at Sanofi. They explore Sanofi’s comprehensive integration of AI to drive strategic transformation across the pharma lifecycle. Insights include the role of data modernization, the establishment of AI centers of excellence, and the innovative deployment of AI agents and virtual workforces.

In this episode, Dana Gardner, Principal Analyst at Interarbor Solutions is joined by Sridhar Ramaswamy, CEO of Snowflake. They discuss the impactful integration of AI with enterprise data, Snowflake's efforts to demystify AI for its customers, and future prospects for agentic AI and its potential to transform business processes.

In this episode, Whitnee Hawthorne, Global Head of Travel and Hospitality at Snowflake, sits down with Julia Morrison, VP of Data & Privacy Engineering at Marriott International and Dan MacDonald, VP of Data Platform Engineering at Marriott International where they talk about how Marriott harnesses the power of data and AI to elevate guest experiences across their global portfolio. They also discuss how Marriott is implementing industry-leading data analytics strategies to innovative AI-driven concierge services and ways their data platform is shaping the future of travel and hospitality.--  

In this episode, Martin Gutberlet, Industry Principal EMEA for Manufacturing at Snowflake is joined by Thierry Martin, Head of Enterprise Data and Analytics at Toyota Motors Europe. They discuss Toyota's evolution towards software-centric operations and the implementation of data mesh architecture, and Thierry highlights the company's culture of continuous improvement through AI upskilling programs and hackathons, and shares about the pivotal role of a robust data marketplace in optimizing manufacturing and supply chain operations. ---Calling all developers, business leaders, IT execs, and data scientists! Snowflake World Tour is your chance to learn and network. Discover how Snowflake’s AI Data Cloud can transform your career and company. Experience the future – join us on tour! Learn more here.

In this episode, Shannon Katschilo, Country Manager of Canada at Snowflake, chats with Carter Cousineau, Head of Data and Analytics and VP of Responsible AI and Data at Thomson Reuters. They delve into the importance of responsible AI, managing data quality and integrity, and the role of data governance during a digital transformation. They also discuss how Thomson Reuters fosters data and AI literacy across the organization and what Responsible AI truly means.---Calling all developers, business leaders, IT execs, and data scientists! Snowflake World Tour is your chance to learn and network. Discover how Snowflake’s AI Data Cloud can transform your career and company. Experience the future – join us on tour! Learn more here.