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Managing Patient Expectations – What We Can Learn from Facial Aesthetics – PDP180

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Managing patient expectations in Dentistry - there are some MAJOR lessons we can learn from facial aesthetics practitioners. We're diving into a conversation with Dr. Katherine Bell that's really going to open your eyes about communication. Despite beauty being subjective, we find a lot of similarities in how we talk to and get consent from patients, whether it's for facial aesthetics or dental procedures  So, even if facial aesthetics isn't your cup of tea, think of this episode as a deep dive into communication and consent. Plus, it's Documentation Month on Protrusive Podcast, and this episode is just the beginning! https://youtu.be/28hRaMARgnA Watch PDP180 on Youtube Protrusive Dental Pearl: Tailoring consent to each patient involves discussing only the risks that matter to them, using standard forms for GUIDANCE, not for completeness. It's about clearly explaining how we'll minimize these risks, ensuring the patient feels secure and informed about the precautions taken. For example ‘Mrs Smith, your tooth is very badly broken down and this can be a very tricky extraction. The way we are going to make it easier is by carefully dividing the tooth in to 3 roots’ Need to Read it? Check out the Full Episode Transcript below! Highlights of this episode: 01:36 Protrusive Dental Pearl 03:33 Dr. Kathryn Bell Introduction 05:01 Dr. Kathryn Bell’s Journey in Facial Aesthetics 09:08 Perception of Facial Aesthetics  15:34 Discussion on Documentation and Patient Education  20:05 Patient Consent and Managing Risks 25:13 Screening for Body Dysmorphia 33:50 Considerations for Patients with Depression Seeking Aesthetic Treatments 38:06 Learn More with Dr. Kathryn Bell Access the CPD quiz through our app on https://www.protrusive.app, either on your browser or by downloading our mobile app. For the full educational experience, our Ultimate Education Plan gives you access to all our courses, webinars, and exclusive monthly content. Join us on Protrusive Guidance, our own platform for dental professionals. No need for Facebook anymore! ;-) If you loved this episode, be sure to watch Botox for TMD – Indications and Protocols Click below for full episode transcript: Episode Teaser: So red flag number one was that she walked in and you could clearly see that she'd had quite a lot of work done already. So it wasn't subtle changes. It was this lady has had treatment before and her history was that she had been to a number of other practitioners and she wasn't happy. So massive red flag right there. [Katherine]Okay. So she's seen lots of people, she's had lots of treatment and she's still not happy. Okay. And the second one, like I said to you earlier, is I often give my patients a mirror and then get them to kind of point out what their concerns are. [Jaz]Let me guess, her mirror was touching her nose. [Katherine]Oh, no, no, no, Jaz. She had her own mirror. It was a magnification mirror. Jaz’s Introduction:Oh my goodness. Protruserati, I know what you're thinking. Jaz is doing an episode about facial aesthetics? Is everything feeling okay? Everything is just fine, guys. Trust me on this one. This episode with Dr. Katherine Bell, one of our own Patruserati, is going to blow your mind when it comes to communication. There's so many parallels we can draw from when you're consenting patients to something that's so, like, subjective. Like, beauty is in the eye of the beholder. And that worries me about facial aesthetics. But actually there's so many parallels we can draw between communicating with our patients and consenting our patients for facial aesthetics and general restorative dentistry, especially like aesthetic dentistry, edge bonding, veneers. There were so many parallels. So even if like me, you have zero interest in facial aesthetics, think of this like a communication and consent episode, because this March 2024 is documentation month. So this is the first of our many episodes on documentation. Remember that later this month, I'll be covering about which software I'm using currently to auto create my notes. So it's listening to my notes, listening to my voice and transcribing and using AI to write your notes for me so that my wish of never having to write notes ever again is almost there. Hello, Protruserati. I'm Jaz Gulati and welcome back to your favorite dental podcast. As you know, every episode, I give you a Protrusive Dental Pearl. And let me be honest with you, Protruserati, I'm actually losing track of all the pearls. And my biggest fear now is repeating the pearls. And when I come on the spot to record these intro and outros, often at random times throughout the day and night, I kind of stall at the Protrusive Dental Pearl. I'm going to start a new thing. I'm going to get our guests to help us with the Protrusive Dental Pearl. So today's pearl is brought to you by our guest, Dr. Katherine Bell. Let's hear it from her. Katherine, what is the Protrusive Dental Pearl for today? [Katherine] Dental PearlSo my Dental Pearl is all about consent and making consent personal to the patient in front of you. So we often have standardized consent forms or like things that we say to our patients, but it is one making sure that only the relevant risks are discussed with the patient, but also absolutely key is discussing how you're going to reduce those risks for that patient. So making sure that they know that in your hands, they feel safe to go down this procedure and that the risks are going to be minimal because you're doing X, Y, and Z. [Jaz]And to follow on from that, it's exactly how you say later in the main interview, when people will listen, is that by actually mentioning these factors, these extra things that you've learned to mitigate their risk, it's stuff that you're already, we're all doing, we're all doing these things already. But if the patient doesn't know you're doing them, then their perception has changed. So it's actually, this is a communication skill element that you're letting the patient know that you're going to approach it in a certain way to minimize this risk and that risk. But sometimes we do that anyway, but we never verbalize it to our patients. So it's an opportunity, consent is an opportunity to show yourself off as a fantastic communicator and to really instill and maintain that level of trust that the patient has in you, I think. [Katherine]Absolutely. It's gaining their confidence. It's like, okay, so this could happen, but my practitioner is doing this and I feel safe about that. [Jaz]It's a missed opportunity otherwise because we're saying all these bad things that can happen but also it's an opportunity for us to show how fantastic we are and how much care we take to mitigate those. So this is probably one of my favorite pearls. Thank you so much. [Katherine]Ah, thank you. [Jaz]Thank you, Katherine, for that Pearl. Let's now join the main episode. Oh, and make sure you make it to the end. And join me for the outro to make sure you don't miss any of the juicy bits. Main Episode:Dr. Katherine Bell, fellow Protruserati, it's always, always nice speech to Protruserati, but especially you, I've been, I feel like I know you so well, just from the connections on the live that we have and recently, in Shelton. Yeah, I think that was the first time we met, but it didn't feel like the first time. Welcome to podcast. How are you? [Katherine]I'm great. Thank you so much for inviting me on the podcast today. I'm really, really excited to chat with you. And yeah, it was lovely, lovely, lovely to meet you in person for the first time, had the same experience, felt like we already know each other and we've known each other for a long time. And you know, I love that. I love that relationship. It's great. [Jaz]And it's been great to, you know, talk about all sorts of things over Instagram and stuff, as well as the geeky, you're on Splint course stuff, so the Geeky education, the occlusion stuff, and that's been fun. But sometimes the parenting tips that you might give or recommending a book that you have in the past, I've always really appreciated that. So please tell us about Dr. Katherine Bell, the mum, the dentist, the individual, the facial aesthetics practitioner, all those things. [Katherine]Sure. So I am a dentist, obviously. I qualified in 2005 from Leeds. So that's a scarily long time much longer than I care to admit. I have two kids. I have four stepkids. My husband is a retired rugby player. He's now a mortgage advisor. So that's a little bit about all of me. I started doing facial aesthetics in around about 2015, so quite a while now, and kind of started doing that in a clinic in Bristol, and then kind of grew that aspect, did much further, more advanced training, and just found that I have a real passion for it. And so that is an area of my kind of practice that I've been growing ever since then. [Jaz]And I asked you a question, right, when I met you in Cheltenham, like what percentage of your clinical work is facial aesthetics. And do you still enjoy the deep in subgingival caries matrix in that kind of stuff? [Katherine]Yeah, absolutely. I wouldn't want to give up either sides of my practice because I love the intricacies of dental work. But then a lot of the skills that are needed for dentistry are transferable to facial aesthetics. And that's why they they blend so nicely together. But I do, I have a lovely mix of facial aesthetics and dentistry. And I just, I wouldn't want to change that at all. I love having both. I think I get bored very quickly if I didn't have either of them. So I love that variety. [Jaz]Well, on the topic of today's conversation, you don't look like you've been practicing for 20 years. Right, coming up to 20 years next year, right? But the reason I highlight that, Katherine,

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