Chapter 18 - Summary

If you'd like to purchase this through Audible: https://www.audible.com/pd/B089T7CHW9/?source_code=AUDFPWS0223189MWT-BK-ACX0-200205&ref=acx_bty_BK_ACX0_200205_rh_us  As always, all royalties will be donated to the Louise Batz Patient Safety Foundation.

Summary written by Cameron Stark, author of Chapter 12

Bio: Jamie Flinchbaugh is a lean advisor, speaker, and author, who has advised over 300 companies on their lean journey, from the board of directors and C-Suite to the front-line. He is a co-author of *[The Hitchhiker’s Guide to Lean]( http://amzn.to/2bNmujC)*. You can find him online at [JFlinch.com](http://www.jflinch.com).

Bio: Bob Rush currently is a Lean Manufacturing Group Leader for Tesla Motors in Fremont, CA. Bob has over 35 years of op- erations experience and has had over 25 years of Lean practice. His experience is in companies ranging from startups to Fortune 100 companies, and title levels that ranged from shipping clerk to VP of operations. In addition to Tesla, some of the companies he has worked with, and for, include Hewlett Packard, JDS Uniphase, and Idex Corporation. His journey includes ten years of consulting experience, where he had only himself to blame if things didn’t work out. His Lean journey started with World Class Manufacturing, which led to Lean manufacturing, where he was fortunate enough to learn kaizen events from the Shingijutsu Consulting group. He continues to work with a love of kaizen as a way of life and has led more than 500 kaizen events over the course of his practice of Lean. He has been trained that respect for people is the most critical pillar of Lean and he shows it with all people that he works with. Bob lives in San Jose, CA with his wife and two of his four sons. Connect with Bob on LinkedIn71. Note from Mark Graban: I noticed Bob’s posts on LinkedIn under the banner of “Lean observations from an old guy.” The stories and tone completely reminded me of what we’re doing in this eBook, so I asked him if I could edit the posts and share them here. Thanks, Bob!

I've known Michael Lombard for maybe ten years and it's been great to see him make the transition from Lean manufacturing to being a healthcare executive... here is his chapter. To learn more about the book, including how to buy it, go to www.PracticingLean.com. To learn more about the Batz Foundation, their incredible Batz Guide publications for patients, and to donate, visit www.louisebatz.org. Thanks. Bio: Michael Lombard, MBA, PMP, is a seasoned leader in Lean Healthcare, currently serving as Chief Executive Officer of Cornerstone Critical Care Specialty Hospital of Southwest Louisiana. He has a track record of helping hospitals and other care providers radically improve performance through continuous improvement. His specialty is enabling leaders, from the front-lines down to the c-suite, to develop strong Lean Management habits through proven coaching techniques. Above all, Michael is a lifelong learner, always looking to apply lessons learned at work and home as a father and husband. You can find him on Twitter as [@MikeLombard](https://twitter.com/mikelombard).

To learn more about the book, including how to buy it, go to www.PracticingLean.com. To learn more about the Batz Foundation, their incredible Batz Guide publications for patients, and to donate, visit www.louisebatz.org. Thanks. Chapter 2 written and read by Mark Graban. www.MarkGraban.com. Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches. Mark is author of the Shingo-Award winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the founder of www.LeanBlog.org, producing blog posts and podcasts. He serves as a consultant to organizations through his company, Constancy, Inc and is also a Senior Advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell. Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.

To learn more about the book, including how to buy it, go to www.PracticingLean.com. To learn more about the Batz Foundation, their incredible Batz Guide publications for patients, and to donate, visit www.louisebatz.org. Thanks. About Mark Graban: Mark Graban is an internationally-recognized consultant, published author, professional speaker, and blogger. He builds upon a deep education in engineering and management with practical experience working with executives and frontline employees in multiple industries to synthesize and practice methods including Lean management, continuous improvement, statistical methods, and people-centered leadership approaches. Mark is the author of the Shingo-Award winning book Lean Hospitals: Improving Quality, Patient Safety, and Employee Engagement. Mark is also co-author, with Joe Swartz, of Healthcare Kaizen: Engaging Front-Line Staff in Sustainable Continuous Improvements (also a Shingo recipient) and The Executive Guide to Healthcare Kaizen. His most recent book is Measures of Success: React Less, Lead Better, Improve More. He is also the founder of www.LeanBlog.org, producing blog posts and podcasts. He serves as a consultant to organizations through his company, Constancy, Inc and is also a Senior Advisor to the technology company KaiNexus. He has focused on healthcare improvement since 2005, after starting his career in industry at General Motors, Dell, and Honeywell. Mark has a B.S. in Industrial Engineering from Northwestern University and an M.S. in Mechanical Engineering and an M.B.A. from the Massachusetts Institute of Technology’s Leaders for Global Operations Program.

Hi, I’m Mark Graban… I’m the editor of an anthology book called “Practicing Lean: Learning How to Learn How to Get Better… Better." I’m wrote the first two chapters and invited others – some people I’ve known and some I had just met – to write a chapter with their own thoughts and reflections. This isn’t a book about how to “implement Lean” – this is a book about practicing… which means learning from mistakes and hopefully not repeating those same mistakes over and over. I published Practicing Lean as an ebook… it’s available in the Amazon Kindle and Apple Books stores. You can also buy a paperback from Amazon. 100% of proceeds are being donated to a nonprofit, the Louise H. Batz Patient Safety Foundation. We’ve raised over $4000 so far for this important cause. Oh, and we created an audio book version, thanks to the volunteered efforts of a professional voice over artist, Sam Leigh. Her dad, Mike Leigh, wrote chapter 15. Sam reads all of the chapters except for mine, which I read myself. We’ve sold some audio books through LeanPub.com along with the eBook version, but I thought putting the chapters out here as a podcast might inspire more people to go buy the book and possibly donate to the Batz Foundation. To learn more about the book, including how to buy it, go to www.PracticingLean.com. To learn more about the Batz Foundation, their incredible Batz Guide publications for patients, and to donate, visit www.louisebatz.org. Thanks.