Can Customer Service Overpower Poor PDR

Trying to prepare for any industry changes and threats to PDR is what we must do as business owners to be able to pivot or adjust at any given moment. We drive briefly into what could be some of the most significant changes to the automotive industry, especially dealing with Paintless Dent Repair. 

Dave and Chris dive into customer service and wonder if it can overpower a less than 100% PDR repair. Tune in to catch their thoughts and what they do to deliver the ultimate customer service experience in their facilities. 

We take a deep dive into what platforms have been useful in 2022 for content creation for Dentless Touch. What is the importance of creating a portfolio of content for your business. 

Goals For 2020 Pop Up Shops - 10 Car ShowsMake company content more fluid InternalOrganizationMonthly get togethersMeasure Accountability

Satellite Locations Pros - Cons Pros - Look Bigger - Online Presence - SEOCons - Becomes logistic nightmare - Managing multiple business - Quality control - Customer relations

DECADE RECAP 2010 - 2020 Tools We Used To UseTools that have been great for industryMarketing StrategiesNetworking has changed (forums, MTE)Where is Industry now

Chris and Dave go over the sales breakdown for Dentless Touch in the month of November. You will be able to hear how the majority of sales are acquired and where they come from. We break down November into a couple of main categories with sub categories to give us a grand total at the end of the month.

Tune in as we explore some new options for a retail location for Dentless Touch. We go through the beginning stages of what it takes to find, relocate, and purchase a new building. 

We go over the new aesthetic warranty from Transparent Vehicle Warranty. Parent owner Glassparency brings us a new take on vehicle reconditioning coverage. We go in depth on how this new package allows business owners and vehicle owners to come together. 

 We go over some of Zan's favorite tools that he uses to glass out these tough repairs. Zan resides in Slovenia where the work lifestyle of PDR is different. We go over some of the differences that he experiences as a master technician.