EPISODE 247- Automation Without Alienation: SoftBank Robotics' VP of People Experience and Operations Dianna Wilusz on Keeping Culture, Creativity, & Connection Intact

Why One P&L Changed Everything at Media MonksIn this snippet, Funs Jacobs, former Senior Director of Innovation at Monks and Founder of Brand of Insiders, shares how Media Monks evolved from a production studio in the Netherlands into a truly global, end-to-end agency.After its acquisition, instead of operating like a traditional agency network, Media Monks integrated everything into one single entity, one brand, one team, and one P&L.That structure made real collaboration possible across strategy, creative, and execution, globally, yet locally relevant. And in the end, it’s the client who benefits most.Listen to the full podcast- https://premade.outgrow.us/interview-with-Funs-Jacobs#Outgrow #Podcast #FunsJacobs #MediaMonks #AgencyTransformation #CreativeIndustry #EndToEndMarketing #GlobalTeams

Simplifying Access to the Digital World!In this snippet, Eduardo Pérez, Senior Lead of Strategy & Innovation at Colt Technology Services, explains what global digital infrastructure really means in practice. Listen to the full podcast.For Colt, it’s about enabling enterprises to access the digital world more simply, whether through connectivity, security, or both. The focus is on deeply understanding what businesses across different industries truly need from telecom providers.The goal?👉 Deliver solutions that are easy, flexible, and faster than what enterprises are used to, so digital complexity doesn’t slow innovation. Listen to the full podcast now- https://premade.outgrow.us/interview-with-Eduardo-Perez #Outgrow #Podcast #EduardoPerez #ColtTechnologyServices #DigitalInfrastructure #Connectivity #EnterpriseTech #TelecomInnovation

What’s Really Driving the Next Wave of Fintech?In this snippet, Pavan Bachwal, VP & Head of Financial Services at Ericsson, breaks down what’s fueling the momentum in fintech today.From single APIs and lower transaction costs to real-time payments and cross-border transfers, the industry is moving fast. Pavan connects these shifts to the growing impact of AI and digital assets, which together are reshaping how financial services are built and delivered.The outcome?👉 More convenience👉 Better accessibility👉 Financial services that reach further than ever beforeThis is the direction fintech is heading. Listen to the full podcast now- https://premade.outgrow.us/interview-with-Pavan-Bachwal#Outgrow #Podcast #PavanBachwal #Ericsson #Fintech #RealTimePayments #DigitalAssets #AIinFinance

People First, AI in the MiddleIn this snippet, Andy Hood, Vice President of Emerging Technologies at WPP, shares what AI looks like inside one of the world’s largest creative organizations.At WPP, teams across creative and media agencies now have equal, safe access to generative AI through WPP Open, a shared platform bringing major AI models into one interface.But Andy is clear:👉 The tools don’t lead. People do.👉 AI handles the legwork in the middle.👉 Human judgment, creativity, and experience remain essential.In a space evolving this fast, one thing stays constant: AI works best when it’s wrapped around people, not the other way around. Listen to the full podcast now- https://premade.outgrow.us/interview-with-andy-hood #Outgrow #Podcast #AndyHood #WPP #GenerativeAI #CreativeTechnology #FutureOfWork #HumanCenteredAI

Dianna Wilusz, MBA, SPHR, SHRMSCP, is a dynamic executive leader serving as Vice President of People Experience and Operations at SoftBank Robotics America, where she architects solutions advancing human experience through robotics, AI, and data-driven decision making. As CEO and Founder of The Pendolino Group since 2009, she specializes in organizational performance, leadership coaching, and strategic planning. With over 75 years of collective team experience in human resources and executive leadership, Dianna focuses on integrating AI technology with humanity while revolutionizing workplace culture and propagating excellence in leadership and innovation across diverse industries.On The Menu:The intersection of humanity, robotics, and emotional intelligenceThree levels of AI integration in organizational structuresHandling employee resistance to automated systems with empathyThe future of employee experience in AI-augmented workplacesBuilding trust through transparent AI communication strategiesThe importance of patience in AI adoption journeysEmerging tech trends are reshaping human potential in workplaces

How Different Generations Use ChatGPT?In this snippet, Sam Altman, CEO of OpenAI, shares a fascinating take on how ChatGPT is used across age groups.He describes some users, especially students, treating ChatGPT like an operating system, connecting files, using complex prompts, and building workflows around it. Others rely on it as a life advisor, making decisions with the help of its growing memory and context.Sam’s breakdown:👉 Older users: a Google replacement👉 20s–30s: a life advisor👉 College students: an operating systemA clear sign that AI isn’t just a tool anymore, it’s becoming an everyday interface to life and work.#Outgrow #Podcast #SamAltman #OpenAI #ChatGPT #AIUsage #FutureOfWork #GenerationalTrends

Making Responsible AI Scalable!In this snippet, John Hearty, Vice President & Head of AI Governance at Mastercard, talks about the surge in AI adoption following generative models like GPT-3.5, and why governance had to evolve just as fast.At Mastercard, the focus is on making it easier to build and procure responsible AI. That means providing teams and partners with the right tools, guidance, and support to pass rigorous validation.John shares how their generative AI evaluation service helps both internal teams and third parties ensure AI systems are effective, transparent, and reliable, reducing hallucinations and increasing confidence in real-world use.Responsible AI isn’t just a principle. It’s a practice. Listen to the full podcast now- https://premade.outgrow.us/interview-with-John-Hearty #Outgrow #Podcast #JohnHearty #Mastercard #AIGovernance #ResponsibleAI #GenerativeAI #TrustInAI

Applying AI Across Industries, From Chips to Clean Energy!In this snippet, Jukka-Pekka Salmenkaita, VP of AI and Special Projects at Elisa, shares how his work spans building digital services and software solutions across multiple industries.From quality control systems in semiconductor manufacturing to service assurance and network optimization for telecom operators, and even distributed energy storage to support a smoother zero-carbon energy transition, AI is at the core of it all.His work highlights how intelligent software can solve real operational challenges, no matter the industry.Listen to the full podcast now- https://premade.outgrow.us/interview-with-Jukka-Pekka-Salmenkaita#Outgrow #Podcast #Elisa #AIApplications #IndustrialAI #TelecomInnovation #CleanEnergy

AI Can Generate. Creatives Define ‘Good.’In this snippet, Andy Hood, Vice President of Emerging Technologies at WPP, explains the real role of AI in creative production.Yes, tools like top-tier video generators can create impressive scenes. To most people, they look good enough. But a trained director sees the gaps, in framing, pacing, lighting, sound, and storytelling.Andy’s point is clear:👉 AI can handle much of the legwork in the middle.👉 Human expertise defines the vision and knows when it’s right.The future isn’t AI replacing creativity, it’s AI wrapped inside a thoughtful production process. Listen to the full podcast- https://premade.outgrow.us/interview-with-andy-hood #Outgrow #Podcast #AndyHood #WPP #GenerativeAI #CreativeProcess #HumanCreativity #AIFilmmaking

Adapt Fast or Get Left Behind!In this snippet, Sam Altman, CEO of OpenAI, explains why organizations struggle when change accelerates, and why startups keep winning. He points to slow, rigid systems where decisions take months or even years, while the world moves in real time. That gap fuels creative destruction: startups adapt fast, and legacy players fall behind. Sam predicts many large companies will spend years resisting AI’s impact, until a last-minute scramble makes it too late. He sees the same pattern in people, too. The generational divide in how AI tools are used today mirrors the early days of smartphones, and it’s just as stark. The takeaway?👉 Adapt early.👉 Experiment fast.👉 Or be overtaken by those who already have.#Outgrow #Podcast #SamAltman #OpenAI #AITransformation #StartupMindset #Innovation #FutureOfWork