Why Billing Starts at the Front Desk with Kristin Van Natta, Business Development at RCM 360 a Med Tech Solutions Company

Healthcare organizations are under increasing financial pressure, making efficiency, visibility, and better decision-making more important than ever.  In this episode, Jeff Norton, VP of Business Development at Multiview Financial, explains how automation and financial technology can help healthcare organizations reduce manual work, improve reporting, and potentially cut the time required for month-end close. He also discusses why organizations should approach AI strategically by first fixing inefficient processes and establishing clean, reliable data rather than simply accelerating broken workflows. Jeff’s advice for healthcare leaders is simple: slow down to hurry up, do your homework, and make sure the technology you adopt delivers real value for your organization. Tune in to hear Jeff Norton’s perspective on making AI and financial technology work for healthcare organizations, not just adding another piece of technology to the stack! Resources: Connect with and follow Jeff Norton on LinkedIn. Follow Multiview Financial on LinkedIn and explore their website.

Billing doesn't start in the billing department. In this episode, Kristin Van Natta, Business Development at RCM 360 a Med Tech Solutions Company , discusses how staffing shortages and rising adoption of technology are reshaping healthcare revenue cycle management. She explains why clean claims start at the front desk and how accurate data, coding, and documentation can help prevent denials. Kristin also explores how organizations can thoughtfully implement AI and automation while ensuring new solutions integrate with their EHRs and deliver real operational value. She shares how practices can use RCM analysis and benchmarking to identify inefficiencies and strengthen their financial performance. Tune in to learn how smarter technology and proactive RCM strategies can help healthcare organizations prevent denials, improve efficiency, and strengthen access to care. Resources: Connect with and follow Kristin Van Natta on LinkedIn. Follow RCM 360 a Med Tech Solutions company on LinkedIn and explore their website

Healthcare organizations need to understand what their AI can access, what it does, and how its decisions affect patients. In this episode, I speak with Eddie Borrero, Chief Information Technology Officer at Cyera, about helping healthcare organizations adopt AI while protecting sensitive data and maintaining strong governance. Eddie explains how companies are implementing AI across the workforce, business platforms, and software development, and why each area requires clear controls, accountability, and oversight. We also discuss his “offense and defense” framework, the importance of least-privilege access, and the risks created when AI agents inherit more permissions than they need. Eddie also shares why healthcare leaders need visibility, traceability, and explainability to understand how AI uses data and makes decisions. Tune in to learn how effective governance can help healthcare organizations embrace AI securely and responsibly! Resources: Connect with and follow Eddie Borrero on LinkedIn. Follow Cyera on LinkedIn and explore their website! Learn more about Cyera Agent Guardian.

For community health centers with limited staff, a request for thousands of medical records can quickly become an overwhelming administrative burden. In this episode, Joe Van de Graaff, VP of Growth at Sherpas Healthcare Solutions, explains how Sherpas helps healthcare providers and payers securely find and release medical records while reducing the operational burden of audits, compliance reviews, and data requests. He discusses why FQHCs are particularly well-suited to Sherpas' mission and business model, how automation and EHR interoperability can streamline record retrieval, and why AI could play an increasingly important role in transforming manual healthcare workflows. Joe also shares what he is seeing across the community health landscape as organizations balance limited resources with growing administrative demands. Tune in to learn how smarter medical record workflows can help community health centers spend less time carrying the administrative load and more time serving their patients! Resources: Connect with and follow Joe Van de Graaff on LinkedIn. Follow Sherpas Healthcare Solutions on LinkedIn and explore their website.

Taking the risk no one else will: how Medical 21 is working to replace harvested blood vessels with an artificial coronary artery that becomes part of the patient’s own body. In this episode, Manny Villafana, Founder and CEO of Medical 21, returns to discuss his team's progress in developing an artificial coronary artery for bypass surgery. Drawing on more than five decades of medical device innovation, he reflects on how his earlier companies helped create longer-lasting pacemakers and lifelong heart valves that transformed cardiovascular care. Manny explains how Medical 21's graft is designed to grow into a living blood vessel made from the patient's own cells, potentially eliminating the need to harvest vessels during bypass surgery and reducing pain, recovery time, infection risk, and costs. He also shares updates on the company's preclinical progress, partnership with the Mayo Clinic, fundraising efforts, and why pursuing seemingly impossible ideas is essential to advancing medicine. Tune in to learn how bold thinking, regenerative technology, and a willingness to take risks could reshape coronary bypass surgery! Resources: Connect with and follow Manny Villafana on LinkedIn. Follow Medical 21 on LinkedIn and explore their website!

AI is transforming healthcare, but in behavioral health, how do we make sure technology doesn't come at the expense of human connection? In this episode, Rebecca Ragland, Clinical Global Account Executive at Multi-Health Systems, explores how scientifically validated assessments and emerging technologies can improve behavioral healthcare while preserving the human element. She discusses the growing role of AI in clinical workflows and why clinicians must remain central to decision-making, particularly as technology advances faster than organizations can adapt. Rebecca also explains how trusted, structured data can serve as a guardrail for responsible innovation, helping organizations improve consistency and expand access without sacrificing human judgment and connection. Tune in for a thought-provoking conversation on how AI and technology can expand access to behavioral healthcare while keeping human connection, clinical judgment, and trust at the center. Resources: Connect with and follow Rebecca Ragland on LinkedIn. Learn more about Multi-Health Systems on their LinkedIn and visit their website.

Finding heart failure earlier gives patients a better chance to begin treatment before the disease progresses. In this episode, Roger Owens, Chief Commercial Officer at Ultromics, discusses how AI-powered echocardiography can improve the early detection of HFpEF and cardiac amyloidosis. He explains how EchoGo integrates seamlessly into existing hospital workflows, enabling physicians to identify signs of heart failure from standard echocardiograms. Roger also explores the operational, reimbursement, and implementation challenges healthcare organizations face when adopting AI in clinical practice. He emphasizes that advances in treatment options make earlier diagnosis increasingly important for improving patient outcomes. Tune in to discover how AI-powered cardiac diagnostics can support earlier intervention and better patient outcomes! Resources: Connect with and follow Roger Owens on LinkedIn. Follow Ultromics on LinkedIn and explore their website!

Patient-matched technology is changing surgery by making the implant conform to the patient, not the patient to the implant. In this episode, I speak with Nancy Hairston, President and CEO of MedCAD, about her unique journey from sculpture and 3D animation to the development of customized surgical solutions. Nancy explains how MedCAD uses patient imaging to design precise surgical plans, guides, anatomical models, and implants for each individual. We also discuss how these systems can simplify procedures, reduce operating room time, and potentially combine two surgeries into one. Nancy shares how advances in 3D-printed metals have accelerated production and why she believes patient-matched technology has a bright future across healthcare. Tune in to discover how art, engineering, and 3D printing are making surgery more precise and personalized! Resources: Connect with and follow Nancy Hairston on LinkedIn. Follow MedCAD on LinkedIn and explore their website!

What if every cancer patient could have the information and technology needed to find the right clinical trial or treatment option, regardless of where they live or what they can afford? In this episode, Dr. Selin Kurnaz, co-founder and CEO of Massive Bio, shares how a personal family experience with cancer prompted her to leave a successful career in transactions and build a company dedicated to improving cancer care. She describes Massive Bio’s mission to empower patients to take an active role in their care by making clinical trials and treatment options more accessible. Kurnaz explains how AI agents, conversational technology, and partnerships with specialized technology companies allow Massive Bio to create a scalable, end-to-end cancer patient journey. Looking ahead, she envisions Massive Bio becoming both a global access point for cancer patients and a real-world data infrastructure that helps pharmaceutical companies develop better, more personalized medicines. Tune in to hear Dr. Selin Kurnaz discuss the future of AI-powered cancer care, patient empowerment, and the role of real-world data in developing better treatments! Resources: Connect with and follow Dr. Selin Kurnaz on LinkedIn. Follow Massive Bio on LinkedIn and X and explore their website!

What if surgeons could actually see through organs during an operation? In this episode, I spoke with Dr. Nicolas Bourdel, Founder and CEO of SurgAR, about how augmented reality is bringing patient-specific digital twins into the operating room. Using AI and computer vision, Surgar overlays CT and MRI-based anatomical models onto the live surgical view, helping surgeons see tumors hidden inside soft tissue during minimally invasive procedures. Nicolas shared why he believes surgery has progressed from digital eyes to robotic arms, and is now entering the era of the digital brain powered by intelligent software. We also discussed Surgar's expansion into kidney cancer surgery and its vision for making every surgeon an augmented surgeon. Tune in to hear how augmented reality, AI, and digital twins are transforming minimally invasive surgery, and why the next revolution in robotics may be software, not hardware. Resources: Connect with and follow Dr. Nicolas Bourdel on LinkedIn. Follow SurgAR on LinkedIn and explore their website!