Building the AI-Powered Practice: How Greenway Health Is Automating the Ambulatory Experience with David Cohen, Chief Product and Technology Officer at Greenway Health

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com The future of healthcare lies in intelligent automation that gives providers back their time. In this episode, David Cohen, Chief Product and Technology Officer at Greenway Health, explains how AI and automation are reshaping the ambulatory healthcare experience from “encounter to cash.” He outlines the company’s agentic-first architecture, which embeds intelligent automation into the core of the product to streamline clinical, operational, and financial workflows. David showcases real-world applications, including ambient documentation, automated billing, and chart review powered by AWS HealthLake, that reduce administrative burden and improve care coordination. He also highlights Greenway’s customer-driven “working backwards” approach and their focus on delivering measurable impact within months, not years. Tune in and learn how intelligent, end-to-end automation is redefining efficiency, accessibility, and care quality in ambulatory healthcare! Resources Connect with and follow David Cohen on LinkedIn. Follow Greenway Health on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com AI in healthcare only works when it respects real-world workflows, avoids clinical risk, and focuses on responsible automation. In this episode, Israel Krush, CEO and co-founder of Hyro, explains how agentic AI is transforming patient access and healthcare system operations by automating administrative tasks throughout the care journey. He illustrates how voice, chat, and SMS-based AI agents can streamline scheduling, address prescription questions, provide FAQs, and offer billing support, helping to fix the fragmented experiences U.S. patients often face. Israel emphasizes the importance of responsible AI, noting that while large language models understand language, they must be engineered to follow complex healthcare workflows, interpret real patient behavior patterns, and handle edge cases. He also discusses adoption challenges, the value of transparency and data visibility, and why leaders must approach AI-driven change with patience, communication, and clear expectations. Tune in to discover how workflow-aware AI agents can enhance the patient experience while boosting operational efficiency! Resources Connect with and follow Israel Krush on LinkedIn. Follow Hyro on LinkedIn and explore their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com When people gain access to their own brain data and personalized guidance, they can significantly improve their sleep, focus, stress levels, and long-term cognitive health. In this episode, Ariel Garten, neuroscientist, psychotherapist, and co-founder of MUSE, explains how real-time brain tracking is transforming both personal wellness and clinical care. She describes how MUSE’s soft, low-profile headband uses EEG and fNIRS to measure brain activity and blood oxygenation, enabling accurate sleep tracking, attention training, and cognitive insight. Ariel highlights the company’s strong research foundation, including 200+ published studies and multiple Mayo Clinic trials showing reduced stress, improved fatigue, and a 54% decrease in burnout among clinicians using MUSE for just five minutes a day. She also details new features like the Digital Sleeping Pill, deep sleep stimulation, and an AI sleep coach, and shares how researchers, clinicians, and pharma teams are using MUSE to power distributed studies and measure neurophysiological responses to interventions. Tune in and learn how personalized brain insights could transform sleep, cognition, and the future of preventive health! Resources Connect with and follow Ariel Garten on LinkedIn. Follow MUSE on LinkedIn and visit their website! Email the MUSE team directly here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Trust is the foundation of data-driven healthcare transformation. In this episode, Ryan Weber, Solutions Consultant at TransUnion, discusses how data innovation is being leveraged to enhance patient access, minimize friction, and ensure equitable care for underserved populations. He explains how TransUnion’s non-credit data, including contact, property, and behavioral information, helps healthcare organizations clean, verify, and enrich patient information to enhance outreach and engagement. Ryan shares how AI and automation streamline onboarding, reduce manual entry, and strengthen care continuity. He also highlights the company’s focus on inclusive data strategies, regulatory compliance, and ethical data use to maintain trust while improving both financial outcomes and patient satisfaction. Tune in and learn how data intelligence and trust are shaping the next generation of patient-centered healthcare experiences! Resources Connect with and follow Ryan Weber on LinkedIn. Follow TransUnion on LinkedIn and visit their website! Email Ryan directly here.

Lasting change is built from clear-eyed ownership, timely support, and the courage to start again. In this episode, Josh Golomb and Ruben Vega, share how two cousins from the same close-knit Mexican-American family followed very different paths before finding purpose through healing and service. Josh reflects on the role of privilege, expectations, and early access to support, while Ruben recounts the pain of addiction, prison, and his eventual transformation through faith, mentorship, and 12-step work. Together, they demonstrate how early intervention, peer support, and second chances can transform lives and how schools can serve as trusted hubs, connecting families to essential care. Tune in and learn how timely support can redirect a life! Resources: Connect with and follow Josh Golomb on LinkedIn. Follow Hazel Health on LinkedIn and explore their website.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com True transformation in healthcare begins when organizations decide to see every interaction from the other person’s point of view. In this episode, Don Williams, entrepreneur, nine-time author, and consultant, highlights the human side of healthcare that often gets overshadowed by technology and innovation, emphasizing that most problems stem from emotion, communication, and patient experience. He explains how high-IQ healthcare professionals can unintentionally create friction when they underestimate patients’ fear and confusion, making empathy a strategic necessity. Williams argues that “romancing your patient” and prioritizing human-to-human communication strengthens trust while allowing clinicians to focus on what they do best. His Concept of Wow urges organizations to deliver experiences that exceed expectations and demonstrates how acting in a patient’s best interest improves satisfaction, speed, loyalty, and even profit. Tune in and learn how elevating the human experience creates true competitive advantage in healthcare! Resources Connect with and follow Don Williams on LinkedIn. Follow Don Williams Global on LinkedIn and discover their website. Listen to the Proven Entrepreneur Show podcast on ApplePodcasts! Click here if you want to work with Don and browse his courses.Email Don directly here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Innovation is moving faster than the law, and investors are racing to keep up. In this episode, Brian Bewley, a partner in the Life Sciences and Health Industry group at Reed Smith, discusses how rapid technological advancements are reshaping healthcare and the life sciences faster than current regulations can keep pace. He explains how shifting federal policies, tariff disruptions, and turnover at key agencies, such as the FDA and HHS, have created uncertainty for investors. Brian also discusses how state-level laws are making it harder for private equity to fund healthcare innovation, and why that could slow progress. Still, he sees growing optimism as investors engage policymakers and prepare for a stronger market in 2026. Tune in to learn how legal, regulatory, and investment forces are converging to shape the future of healthcare innovation! Resources Connect with and follow Brian Bewley on LinkedIn, or reach out via email. Follow Reed Smith LLP on LinkedIn and visit their website.

Employee well-being delivers real results only when technology and human support are integrated, personalized, and embedded into company culture. In this episode, John Harrison, President and General Manager of WebMD Health Services, explores the shift from one-size-fits-all wellness to holistic well-being, integrating digital tools, AI-driven personalization, and human coaches. He emphasizes the importance of partnerships, interoperable ecosystems, and leadership advocacy in fostering a seamless user experience and cultivating a culture of health. John highlights the measurable impact of these programs on health risk reduction, engagement, and cost management, utilizing tools such as personalized recommendations, preventive screening reminders, and support for caregiving, financial stress, and women’s health. Looking ahead, he envisions a deeper integration of AI and human intervention to provide timely, highly personalized support across emerging focus areas, such as brain health. Tune in and learn how integrated tech-and-human strategies transform well-being into performance, retention, and competitive advantage! Resources: Connect with and follow John Harrison on LinkedIn. Follow WebMD Health Services on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Pairing documentation with coding at the point of care, rather than treating them as separate problems, unlocks adoption, ROI, and compliance in clinical AI. In this episode, Nikhil Buduma, co-founder and CEO of Ambience Healthcare, explains how his team built an end-to-end platform that unifies pre-charting, ambient listening, and revenue integrity to reduce clinicians’ administrative burden. He discusses why many AI deployments stall, adoption outcomes, and how the platform achieves system-wide daily use once fundamentals are in place. Nikhil highlights how surfacing payer-specific rules and closing documentation gaps can recover tens of millions in missed reimbursement while maintaining compliance through continuous third-party auditing. He also previews upcoming tools, Patient Summary and Chart Chat, which aim to expand access to high-quality care in rural communities. Tune in and learn how integrated, workflow-native AI can boost adoption, safeguard compliance, and turn clinical time back to patient care! Resources: Connect with and follow Nikhil Buduma on LinkedIn. Follow Ambience Healthcare on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Retention is the new recruitment in healthcare, and it starts before day one. In this episode, Kyle M.K., Senior Talent Strategy Advisor at Indeed, explores how recruitment, burnout, and belonging are evolving in healthcare workplaces. Drawing on data from 4.5 million monthly healthcare job seekers and Indeed’s Pulse of Healthcare study, he reveals that the leading causes of burnout stem from feeling overworked and underappreciated, particularly by managers. Kyle underscores that empathy, appreciation, and transparent leadership behaviors are essential for retention and for creating healthier organizational cultures. Ultimately, he reframes healthcare organizations as communities of people connected by shared purpose rather than mere productivity metrics. Tune in and discover how empathy, transparency, and belonging can transform the healthcare culture and enhance employee retention! Resources Connect with and follow Kyle M.K. on LinkedIn. Follow Indeed on LinkedIn. Visit Indeed’s website. Get a copy of Kyle’s book, The Economics of Emotion, here. Read Indeed’s Pulse of Healthcare 2024 here. Read Indeed’s Pulse of Healthcare 2025 here.