Stop Wasting Research (feat. Jake Burghardt & Laura Klein)

If you've ever wrapped up a great research study, delivered the readout, and then watched the insights vanish into a folder no one opens again, this one's for you. Laura Klein talks with Jake Burghardt, author of Stop Wasting Research, about why a repository alone never gets research used, how to treat insights as durable business assets instead of one-time reports, and where generative AI genuinely helps — and where it doesn't — when it comes to getting more value out of research your organization already has.About Jake Burghardt & Integrating Research: LinkedIn | Medium | Integrating ResearchJake's book: Stop Wasting Research: Maximize the Product Impact of Your Organization's Customer Insights (Rosenfeld Media) — get 20% off with code: swr-podRelated NN/G Articles & Courses:Why Research Repositories Fail and How to Get Them RightResearch Repositories for Tracking UX Research and Growing Your ResearchOpsResearchOps 101Accelerating Research with AICourse: Usability TestingTYXU5WMUAXAS8GTC

Job searching has always been harder than it looks, and if you've been searching for a while without much traction, there's a good chance your strategy is working against you. Guest host Laura Klein sits down with Sarah Doody, founder of the Career Strategy Lab, to talk about what UX practitioners get wrong when searching for work.They cover:Why the DIY approach tanks your confidence over timeHow to treat yourself as a candidate-product — complete with features, benefits, and a roadmapThe role of community in the job searchwhat your LinkedIn is actually signaling to recruitersWhy some of the best UX opportunities are hiding in industries you've never considered.About Sarah Doody | Bio | LinkedInCareer Strategy Lab (Website)Career Strategy Lab PodcastFollow Sarah on InstagramRelated NN/G Articles & Episodes:EP 59 | Getting Hired in UX: What to Do When Apply-and-Wait Isn't Enough (with Evan Sunwall)EP 53 | Why You’re Not Getting Job Interviews (with Hang Xu)Ep 19 | Designing a UX Career (with Sarah Doody)UX Layoff Crisis: A Guide for Resilience and RecoveryTemplates and Tools for UX Job SeekersGrowing in Your UX Career: Study GuideTry One of Our CoursesSuccessful UX Job Searching (Self-Paced)Hiring UX Talent (Self-Paced)Becoming a UX Consultant: Launch Your Practice (Self-Paced)Storytelling to Present UX Work (Live Online)Don’t forget to like and subscribe! ❤️Follow Us On:NewsletterInstagramLinkedin📹 Post-production byJackie JonesTYXU5WMUAXAS8GTC

OKRs are a popular choice to communicate team goals… but most teams do them wrong. In this episode, Laura Klein talks with Christina Wodtke, author of Radical Focus, about what actually makes objectives and key results work: the weekly and quarterly rituals that keep goals alive, why psychological safety matters more than making perfect predictions, and how strategy and vision have to exist before you can even set an OKR in the first place.About Christina Wodtke: LinkedIn | Eleganthack (blog) | Books by Christina WodtkeOther Related NN/g Articles & Courses:Aligning UX Metrics with Organizational Goals: A Workshop GuideCrossfunctional Collaboration: Challenges and Strategies for SuccessProject Postmortems for UX Teams: Learning from Success and FailureLean UX & Agile: Study GuidePsychology for UX: Study GuideCourse: Lean UX and AgileCourse: Leading Highly Effective UX Teams

Most UX practitioners have spent their careers fighting for the user — pushing back against dark patterns, advocating for quality, and insisting that making things better for people is also better for the business. Eric Ries would say that instinct is exactly right. And that it's not enough.In this episode, host Laura Klein talks with Eric Ries — New York Times Best Selling Author of The Lean Startup and founder of the Long Term Stock Exchange — about his new book, Incorruptible: Why Good Companies Go Bad...and How Great Companies Stay Great. Eric makes the case that most of today's business best practices are actively value-destroying, and that the builders, designers, and makers who already believe product quality matters are more revolutionary than they realize — they just lack the tools to protect that belief inside their organizations.They dig into the history of shareholder primacy, why corporate governance is something every practitioner should understand, and the very specific questions you can ask in a job interview to find out whether a company is genuinely mission-driven or just mission-hopeful.About Eric Ries | LinkedinThe Eric Ries ShowIncorruptible (New Book) - Available Now!The Lean Start Up (Book)Related NN/G Articles & VideosUX Stakeholder Engagement 101Deceptive Patterns in UX: How to Recognize and Avoid ThemFour Factors in UX MaturityUX Maturity Is a Living System, Not a LadderUXers Need to Think Like Product LeadersTry One of Our Courses→ Becoming a UX Strategist (Live Online)→ Successful Stakeholder Relationships (Live Online)→ Lean UX and Agile (Live Online)→ Demonstrating UX Value (Self-Paced)→ UX Maturity: Elevating Organizational UX Practices (Self-Paced)Don’t forget to like and subscribe! ❤️Follow Us On:NewsletterInstagramThreadsLinkedinBlueskyX📹 Post-production byTiago Pedro (Design Assistant)Megan Brown (Social Media Lead)

What does it actually mean to design conversationally? Not "add a chatbot" — but genuinely apply the principles of human conversation to the systems we build?In this episode, host Laura Klein sits down with Erika Hall, author of Conversational Design and Just Enough Research, to re-visit a topic that's only gotten more relevant since her book came out in 2018. They dig into why language has always been an important part of any interface, what the cooperative principle of conversation can teach us about interaction design, and how the current AI moment is muddying what "conversational" even means.Erika also makes a sharp distinction between AI that solves real problems and AI that performs work — and offers a theory about why so many people are reaching for answer machines right now. Plus: why the best consulting advice is often just "you have to talk to each other," the role of domain expertise in getting anything useful out of an LLM, and what painting chickens has to do with learning to see.About Erika Hall | LinkedIn | BlueskyHer Studio - Mule DesignConversational DesignJust Enough ResearchRelated NN/G Articles:AI Chatbots Discourage Error CheckingDesigning AI Products and Features: Study GuideSycophancy in Generative-AI ChatbotsAI Features Must Solve Real User ProblemsTry One of Our Courses→ Designing AI Experiences (Live Online)→ The Human Mind and Usability (Live Online)→ Understanding LLMs (Self-Paced)→ Informative Microcopy (Self-Paced)Don’t forget to like and subscribe! ❤️Follow Us On:NewsletterInstagramThreadsLinkedin📹 Post-production byTiago Pedro (Design Assistant)Megan Brown (Social Media Lead)TYXU5WMUAXAS8GTC

Navigating the UX job market has always had its ups and downs, especially with AI reshaping the industry. In this episode, host Laura Klein sits down with Evan Sunwall, NN/G's Director of Self-Paced Training, to share candid advice for UX practitioners trying to actively job search or level up in today's competitive market. With nearly 19 years in the field as both a designer and a hiring manager, he has a lot to say about where the field is headed — no matter what stage you're at in your career.That experience is also what shaped Evan's self-paced course on getting a job in UX, part of NN/G's new and growing library of practical, pre-recorded courses built around real skill gaps. Evan was one of the first to help develop the format — running experiments and prototypes to figure out what actually works for self-directed learners.Evan also previews a companion course aimed at hiring managers and shares that he's looking for sharp instructors to help expand the library into new topics across research, design, and AI.Check out our NEW Self-Paced Courses!About Evan Sunwall | Bio | LinkedinSuccessful UX Job Searching (Course)Hiring UX Talent (Course)Free NN/G Articles:How to Apply and Secure a UX JobAdvice for Approaching a UX Job SearchTemplates and Tools for UX Job SeekersPreparation Tactics for a Tough UX Job MarketGrowing in Your UX Career: Study GuideDon’t forget to like and subscribe! ❤️Follow Us On:NewsletterInstagramThreadsLinkedinBlueskyX📹 Post-production byTiago Pedro (Design Assistant)Megan Brown (Social Media Lead)TYXU5WMUAXAS8GTC

If you work in UX, you’ve probably heard the terms lean, Agile, and MVP more times than you can count. But knowing the terms doesn’t mean knowing how to make them work. In this episode, Laura Klein, Principal Experience Specialist at NN/G, joins Therese Fessenden to talk about what Lean UX was really meant to accomplish — and how teams today can apply its principles without falling into common traps.Listen as they discuss how Lean UX came about, the skill of zooming between product vision and interaction details, and why growing companies struggle to balance speed and consistency. Whether you’re working at a startup or inside a large enterprise, this episode offers a grounded look at how to design thoughtfully in fast-moving environments.We’re also excited to have Laura join as the newest co-host of the NN/G UX Podcast. And many congratulations to the Fessenden family as they welcome a new addition to their family.About Laura Klein | Bio | Linkedin | Bluesky | Usersknow.comWhat is Wrong With UX (Podcast)Build Better Products (Book)UX for Lean Startups (Book)NN/G Live Online Courses Taught by LauraLean UX and AgileProduct & UX: Building Partnerships for Better OutcomesAll Our Live CoursesFree NN/G Articles & VideosLean UX & Agile: Study GuideLean UX & Agile GlossaryWhat is Lean UX?Accounting for User Research in AgileWhy Organizations Don’t Do User Research and How to Change ThatWhy Most Product Teams Aren't Really EmpoweredDon’t forget to like and subscribe! ❤️Follow Us On:NewsletterInstagramThreadsLinkedinBlueskyX📹 Post-production byTiago Pedro (Design Assistant)Megan Brown (Social Media Lead)TYXU5WMUAXAS8GTC

Therese Fessenden talks with design psychologist and product strategist Thomas Watkins (host of The Design Psychologist and Product-Led Growth Leaders) about why understanding the human mind is still a true superpower for designers, researchers, and product teams. They explore how products subtly shape our behavior and identity, why over-relying on templates and patterns can flatten experiences instead of differentiating them, the risks of personifying AI tools, and the practical ways practitioners can use psychology and AI together to automate the tedious parts of work while staying human-centered and creating products that truly fit into people’s lives.About Thomas Watkins: Bio | LinkedInThe Design Psychologist PodcastProduct-Led Growth Leaders Podcast3Leaf Consulting (Thomas’ Design Team)Related Live Online Training: The Human Mind & UsabilityFree NN/g Study Guides & Articles:Psychology Study GuideHumanizing AI Is a TrapThe ELIZA Effect: Why We Love AIThe 4 Degrees of Anthropomorphism of Generative AI

As AI-powered tools flood the market promising quick evaluations and audits, the conversation zeroes in on a critical issue: the reliability of these tools. In this episode, co-hosts Therese Fessenden and NN/G VP Kate Moran sit down with Jamie Holst and Christian Holst, the co-founders of Baymard Institute, to examine the growing role of AI in UX analysis. The group discusses the risks of over-relying on AI—particularly for junior UX practitioners—and the deeper implications for professionalism in the field.About the speakers:Christian Holst (Co-founder & Research Director, Baymard Institute)Jamie Holst (Co-founder & CTO, Baymard Institute)Kate Moran (VP, NN/G)Links Referenced in the Episode:Try UX Ray for Free: https://baymard.com/product/ux-rayRead their article on AI accuracy: https://baymard.com/blog/ai-heuristic-evaluationsRelated NN/G Courses:Accelerating Research with AIAI for Design WorkflowsDesigning AI ExperiencesAI Product StrategyCheck out ALL of our courses at nngroup.com/learningRelated NN/G Articles:AI Hallucinations: What Designers Need to KnowAI-Powered Tools for UX Research: Issues and LimitationsAI as a UX AssistantAI Chatbots Discourage Error Checking

The interest in “customer insights” is higher than ever, and more people are interested in both research insights and carrying out research on their own. But, who’s making sure research is done well? Therese sits down with Ned Dwyer, CEO and co-founder of Great Question, to talk about the balance between access and rigor in UX research. They discuss the need for democratization charters, how AI is reshaping research roles, and why enabling good research at scale is as much a cultural challenge as it is a technical one.Connect with Ned Dwyer: LinkedInLearn more about Great QuestionSubscribe to Great Question’s NewsletterLearn about UX: nngroup.com/learningRelated NN/g Courses & Articles:ResearchOps: Scaling User Research (UX Certification course)Democratize Research in 5 Steps (free article)Democratization of UX (13-min video)