Be the Brand

Garrett and Matt are thrilled to dive into today's special episode as they reflect on their incredible journey of over 580 episodes and more than 3.5 million downloads! As they celebrate this remarkable milestone, they take a few minutes to review how they've grown both personally and professionally since the podcast’s inception, the lessons they've learned along the way, and how many of these lessons parallel real estate world wisdom as well. Discussing their launch of the podcast in 2018, the trials they faced, and the importance of pushing through challenges, our hosts emphasize the significance of investing in the right tools and resources to ensure quality and efficiency. Additionally, they highlight the parallels between podcasting and running a real estate business, particularly the need for consistency, frequency, and continuous improvement. More than anything, they want to thank all of you who have tuned in over the years, and encourage you to keep sharing your feedback about the podcast. Join in this special celebration today and revel in the reflections, anecdotes, and practical advice Matt and Garrett have accumulated in both real estate and podcasting over the years. Keep the celebration going by joining the close to 17000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: The power of consistency Overcoming early challenges Investing in quality Lessons from real estate The role of teamwork The value of listener feedback and how it shapes the content and direction of the podcast   Key Takeaways: "A lot of agents say, 'I can't do this myself. It's too frustrating,' instead of saying, 'Where can I make an investment into my business to help me move beyond this?'" "When one of us is going down the wrong path or talking too much, it's good to call each other out." "It's very easy to be like, 'We just need to be careful through that corner,' instead of learning and figuring it out." "Your real, true business is the stuff that is growing it. It is your phone calls, your notes, all that stuff." "The best thing you can do from a comparison perspective is compare yourself to who you were yesterday." "We were excited to have ten downloads in the beginning, and now we're over two and a half million." "This is where exponential growth comes out – when you're consistent in your real estate world." "We need to transition your consistency from bursts of effort to a consistent, smooth flow of communication."   Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

Matt and Garrett build upon some previous topics here today by taking a deep dive into the complexities of the current real estate market and providing their trademark expert insights on navigating these interesting times. Examining why some listings remain stagnant while others quickly find buyers, they highlight the emergence of distinct market tiers and the influence of economic pressures on buyer behavior. Our hosts go on to emphasize the importance of understanding local market trends and financial constraints faced by different buyer segments for more effective decision-making. Stressing the critical role of data analysis in identifying trends and making informed choices, Matt and Garrett share strategies for positioning listings in a competitive market, advocating for the expansion of search criteria to uncover hidden opportunities. By understanding the broader economic impacts and continuous market comparison, real estate professionals can better serve their clients and achieve successful transactions. Armed with this knowledge, agents can navigate the market's complexities and thrive amidst financial challenges, ultimately positioning themselves as trusted experts in the real estate industry. More valuable advice can be found when you join the close to 16000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: The current state of the real estate market and emerging trends The impact of economic pressures on different market tiers Understanding the importance of data analysis for informed decision-making Strategies for positioning listings effectively The significance of expanding search criteria to uncover hidden opportunities How financial constraints affect buyer behavior and market dynamics The role of continuous market comparison in staying ahead The lily pads in the pond   Key Takeaways: "I don't take anything at face value. I want to know what's going on." “There's this lower end price range that's moving pretty quick. There's a higher end price range - very high price range - that's moving very quickly. And then there's this middle group that is holding a little bit.” “Expand the search!” “In confusing times people move towards value. People look for an expert and the opportunity to share education.” “Knowledge is at an all time high because people are confused.” “That is how you become a true advisor to your people, is you see the change early enough that you can advise people to make smart decisions.”    Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

Inspired by a conversation involving the topic of ‘looky-loos’, Matt and Garrett take the opportunity today to delve into the crucial role of language in real estate, revealing how rephrasing terms can open up new opportunities. Highlighting the transformative potential of viewing potential clients as "dreamers" rather than just "leads," our hosts emphasize the importance of recognizing their long-term aspirations and goals. Matt and Garrett go on to explore the nuances of engaging with clients in the dreaming phase of their real estate journey, stressing the importance of providing attention and care to those envisioning their future, even if they are not immediately ready to buy or sell. They note that, by shifting mindsets and treating dreamers with the same respect as ready-to-transact clients, agents can cultivate a robust referral network. Practical tips, personal anecdotes, and strategies for creating an engaging open house environment are offered throughout the episode, illustrating how these approaches can lead to long-term success in real estate. More ideas about how to set yourself apart can be found when you join the close to 16000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: The power of language: transforming "looky-loos" into "dreamers" The importance of patience and relationship-building in real estate Practical strategies for engaging with potential clients at open houses How changing your mindset can lead to long-term success Personal anecdotes illustrating the impact of treating every client with respect The difference between immediate transactions and cultivating future business Tips on creating a welcoming and engaging open house environment   Quotes: "What if we retitle 'looky-loos' as 'dreamers'? These are people who are envisioning their future, and that's a powerful place to connect with them." "Dreamers are searching for something. They're checking things out, trying to figure out if there's something better out there." "It's not about the immediate sale but about adding value and building relationships that will lead to future business." "Changing your language and mindset can unlock new doors and create more meaningful connections." "The real opportunity with people in dreaming mode is the referral opportunities that come from these folks." "Your database is the central nervous system of your business. The more dreamers you add, the stronger it becomes." "By treating every interaction with care, we can cultivate a robust referral network and a thriving business built on genuine relationships."   Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

Fuelled by his month-long hardcore carnivore diet, some ill-advised ice cream, and a dose of caffeine, Matt is eager to join Garrett in tackling the potentially addictive topic of inventory and absorption rate data here today. Their discussion offers a rich blend of personal anecdotes and professional strategies that underline the pivotal role these metrics play in shaping real estate dynamics. By examining how different market conditions influence inventory adjustments and absorption trends, they equip listeners with the knowledge to navigate the market at a whole new level of effectiveness. Throughout the episode, Matt and Garrett share insights from their own experiences, highlighting how a thorough understanding of market metrics can lead to successful client guidance and enhanced listing strategies. They explore the advantages of being proactive in a fluctuating market and discuss the necessity of educating clients to set realistic expectations about what the market holds. This comprehensive analysis not only aids listeners in mastering the art of market prediction but also stresses the importance of adapting to market changes. By the end of the discussion, it's clear that the ability to interpret and utilize these crucial market indicators effectively is what sets top-performing agents apart in the competitive landscape of real estate. More ideas about how to set yourself apart can be found when you join the close to 16000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches. Episode Highlights: The significant impact of inventory levels and absorption rates How Matt and Garrett have used these stats to guide their clients successfully Different market conditions and how to adapt strategies accordingly The benefits of a detailed, data-driven approach to real estate Implementing these strategies into daily operations How market trends can predict future real estate movements Educating clients about the market to set realistic expectations Quotes: "I found it was a very simple way to make me an expert and make people go, “This kid actually does his homework and knows what's going on.”" "You have got to do the numbers because the actual change is so kind of minute as it's changing, but it has massive implications in the actual results that are going on." "If you understand and can look at the changes in supply and demand, you can better prepare your buyers and sellers for what the market’s going to be like." "We're seeing inventories rise across the United States. Every place has got its own fingerprint, its own personality right now." Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA Ninja Selling www.NinjaSelling.com @ninjasellingofficial Ninja Coaching: www.NinjaCoaching.com @ninja.coaching Ninja Events www.NinjaSelling.com/Events Garrett [email protected] @ninjaredding Matt [email protected] @matthewjbonelli The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

Having addressed the “P.I.E. Time” concept in early episodes - be sure to check them out on the website if you haven’t already - Matt and Garrett drill down on its “I” component in today’s episode. Stressing the importance of “I-Time”, aka “Indirectly Productive Time”, our hosts discuss why it is so crucial for business development, offer insights into balancing productive and indirectly productive time, and explore practical strategies for planning and committing to these essential activities.  As they delve into the nuances of business development, Matt and Garrett draw analogies with pizza restaurants and food trucks to illustrate the importance of visibility and relationship building. They emphasize that creating leads isn't just about buying lists but fostering genuine connections that translate to business opportunities. They also offer actionable challenges to help listeners plan their “I-Time” effectively and illustrate how the right mix of activities can help agents navigate a thriving business, avoid burnout, and create lasting client relationships. Even more help will be available to you the minute you join the close to 16000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: Understanding "I-Time" Balancing "I-Time" and "P Time" The importance of genuine connections Committing to "I-Time" Visibility through "I-Time" Integrating "I-Time" in daily schedules Preventing burnout Actionable "I-Time" strategies   Quotes: "The I stands for Indirectly Productive, but it really also stands for Important, the most important." "It's the I-Time that creates the business.” "If we don't have any of this stuff going out, you are just a restaurant sitting in the strip mall going, ‘When are people going to show up?’" "You should be able to look at your day and your calendar at the end of it and go, ‘I put in five hours of my eight-hour day into I-Time.’" "If you're not sending out flyers, thanking customers, and creating that experience, they will forget about you." "Even when we're busy, I know it's hard, but if you get control of it, you're going to have probably too much business." "Your day should be primarily I-Time when you're trying to get a business off the ground."  "You need to be out there helping people understand exactly what it is that you offer." "Scheduling I-Time before emails or client calls can help integrate it seamlessly into your daily routine."   Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

Matt and Garrett are back at it, and this time they’re delving deep into the world of personal branding, focusing on the critical importance of authenticity beyond superficial elements like logos and colors. Their insightful dialogue highlights how authentic branding should be a mirror of one's personality and core values, which not only builds trust but also ensures consistency across all professional interactions. Along the way, our hosts discuss common mistakes where individuals adopt branding styles that do not reflect their true selves, leading to a disconnect between personal and professional identities. Matt and Garrett also provide practical advice to help listeners avoid the pitfalls of inauthentic branding, emphasizing the need for maintaining a consistent brand that truly resonates with an individual's character and professional ethos. Today’s episode serves as an essential guide for anyone aiming to forge a genuine connection between their personal identity and professional image, reminding us all that authenticity is not just beneficial but essential for building a successful and sustainable professional identity. Discover more success and sustainability strategies by joining the close to 16,000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: Understanding personal branding The pitfalls of inauthentic branding Authenticity in action Navigating brand identity Consistency over time Real-life examples Future-proofing your brand   Quotes: "You are the brand, so you've got to show up first and foremost." "If you're building a business, show up as you are, not as you think you should be." "People can trust a brand that doesn’t cause confusion." "Lean into discovering who you are to develop a brand that truly represents you." "It's not about the logo or the colors; it's about who you are and how consistently you present that to the world." "When you align your brand with who you truly are, you don't just attract business—you build lasting relationships." "The challenge isn't just in creating a brand; it's in discovering and staying true to the brand that is authentically yours." "Authentic branding isn't a one-time effort; it's a continuous process of alignment and re-alignment." "Your brand is more than just a public face; it's a reflection of your true self in the professional sphere."   Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

Putting a slight spin on a previous topic, today’s episode explores the benefits of realtor to realtor relationships on a local level, as opposed to a national level, highlighting the critical role of buyer agreements and the extensive benefits gleaned from local market insights. By sharing their experience and expertise, Matt and Garrett offer listeners advanced strategies for establishing clarity and commitment in client relationships and accessing lucrative off-market opportunities through robust local networks. Their discussion goes on to examine how sustained, quality communication among realtors can create a fertile ground for not only immediate business opportunities but also long-term market expertise. Techniques for effective buyer-seller matching, leveraging off-market deals, and the advantages of deep market knowledge are examined, showcasing how these elements can lead to more nuanced client services and improved transaction outcomes. Matt and Garrett’s conversation here today is a treasure trove for real estate professionals eager to enhance their client matchmaking abilities and professional growth through collaborative efforts and shared wisdom. Many more treasures can be found by joining the close to 16000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: How building strong, local Realtor relationships can significantly impact business success Strategies for setting up effective buyer agreements The benefits of a deep understanding of the local market through shared realtor networks. The advantages of having access to off-market properties How mutual knowledge sharing among Realtors can enhance your own real estate practices Techniques for matching buyers and sellers effectively through collaborative realtor networks Tips for maintaining professionalism and respect in tough negotiations with other realtors.   Quotes: "The more conversations you have with other realtors in your local marketplace, the more opportunity you may have to make a match." "Having these relationships means it's really easy for me to say, “I have a buyer and if you have something that fits their needs, let me know, because we can make that work.”" "Ultimately, the better that we are together, the better it's going to be for the real estate consumer, too." "If you have good relationships with other realtors, it's going to make the negotiations easier." "We're building relationships, we're building connections. We're working together."   Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

Matt and Garrett kick off today’s discussion by reflecting on the personal satisfaction derived from completing DIY projects, such as Garrett's kitchen remodel, and use that as a springboard into their examination of the art of connecting with ideal clients. By utilizing compelling fishing analogies, they make the intricate process of client segmentation and engagement both understandable and engaging, offering listeners actionable advice on targeting and communicating effectively to foster business growth. As the episode unfolds, it delves deeper into practical strategies for real estate professionals, emphasizing the importance of narrowing focus and customizing communication to meet the specific needs of different market segments. Our hosts share some personal stories that underline the necessity of authenticity and trust in building robust professional networks, and they share techniques to maintain frequent and meaningful interactions, ensuring a steady growth in client relationships. Finally, they reiterate the transformative impact of genuine interest in others, which not only enriches professional interactions but also paves the way for substantial and lasting business relationships. Join Matt and Garrett as they explore the essence of mastering client interactions and enhancing personal productivity within the real estate sector.  Many more treasures can be found by joining the close to 16000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: Celebrating small victories Strategies to identify, and effectively communicate with, ideal customers Focusing client interactions to improve the efficacy of business networks Customer engagement techniques and tailoring them to different market segments Anecdotes regarding genuine interactions and trust-building within professional networks Keeping communication with clients frequent and meaningful The power of genuine interest in others for building enduring professional relationships   Quotes: "If you're sitting there thinking, “Gosh, I'm not getting the deals that I want,” well, then we need to fish in a different part of the ocean." "You're trying to fish the entire ocean...you are spread so thin across this entire area that you can't be effective at all." "In the San Francisco Bay, we can go fishing for shark, bass, sturgeon...they're all interested in different bait." "If it's feeling forced or uncomfortable, if you can feel that it's forced on their end, it's probably your energy." "The most interesting man in the room is the one that is most interested in everyone else."   Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

Matt takes a brief break from contemplating his next vehicle purchase to join Garrett in exploring  the phenomenon where agents and individuals choose to cling to perceived life preservers or safety nets in their lives, which, while they may keep them ‘afloat’, can actually hinder their overall growth. Through analogies and real life examples, our hosts highlight the importance of letting go of what no longer serves to pave the way for new opportunities and successes. Together, they encourage listeners to step out of their comfort zones, noting that the waters of change are often shallower and less daunting than they appear. Employing personal stories from real estate professionals who have embraced change to thrive in their careers, Matt and Garrett emphasize the mirroring challenges and growth experienced in personal and professional aspects of life. They proceed to offer practical advice on adopting small, actionable skills that lead to breakthrough results, urging the listeners to engage further through their Facebook group and access additional resources on the Ninja Selling platform. In essence, today’s episode not only shifts perspectives but also inspires actionable change, proving that embracing growth and letting go of false securities are crucial for achieving success in both real estate and life. So many more great ideas and some powerful community engagement can be found by joining the close to 16000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: The impact of outdated business practices and problematic listings on professional growth Letting go of what no longer benefits you to welcome new opportunities Real-life scenarios where real estate professionals thrived by embracing change How personal challenges often reflect professional hurdles, and how overcoming these can spur significant growth Small, subtle skills that can lead to major results in both professional and personal life Joining the Ninja Selling Podcast community on Facebook and accessing further resources and training through the Ninja Selling platform   Quotes: "Sometimes what we think is saving us is actually drowning us." "When you let go of the branch, you might find solid ground just below your feet." "The water's not that deep—just put your feet down and you'll see." "Holding on too long to the wrong things can keep you from swimming towards the right ones." "Change is not just about letting go, but about moving forward to new opportunities." "Ride the wave of change rather than letting the currents dictate where you go."   Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall  

The absolutely essential topic of enhancing service and adding value with clients is not only increasingly critical in today's competitive market, it’s also the focus for today’s crucial episode. Reflecting upon what they are seeing among agents these days, Matt and Garrett have chosen to discuss the importance of transitioning from traditional sales-driven tactics to Ninja’s service-oriented approach that prioritizes empathy, detailed planning, and client care. They explore the transformative impact of exceptional service on real estate transactions, illustrating through anecdotes how real estate agents can significantly enhance their client interactions and outcomes by focusing on the clients' needs and experiences rather than on closing deals. Our hosts go on to offer practical strategies for real estate professionals to elevate their service levels, even in challenging market conditions. Key points discussed include joining the Ninja Selling Podcast Facebook group for community engagement and idea exchange, the importance of asking thoughtful questions to understand client needs, and real-world examples of clients expressing appreciation for enhanced services. The episode encourages agents to adopt a consultative approach that fosters long-term client relationships and to view themselves as facilitators of smooth transactions, not just salespeople. This shift not only differentiates agents in the market but also opens up opportunities for building lasting relationships, truly adding value that transcends the mere act of selling. As mentioned above, so many great ideas and some powerful community engagement can be found by joining the close to 16000 other Ninjas with all levels of experience who collaborate, ask and answer questions, network, and more in the Ninja Selling Podcast group on Facebook at Ninja Selling Podcast Facebook. Leave a voicemail at 208-MY-NINJA if you’d like to offer more direct feedback. Be sure to check out Ninja Selling Events for upcoming installations and other events, and if you’d like personalized help in achieving your goals, visit Ninja Coaching to connect with one of our fantastic coaches.   Episode Highlights: Boosting client service The power of questions Celebrating client satisfaction From sales to service Empathy in real estate Redefining the agent's role Client-centric strategies   Quotes: "This is a crucial topic, particularly right now in this environment, that we're going to get to go down." "How do I take care of my people better? How am I going to handle this time right now to raise my level of service that I'm providing?" "I mean, this is a service industry. And yes, we're called salespeople because a component of what realtors do is selling and negotiating. But the primary thing that we do is we serve buyers and sellers." "People want this. They want somebody to take care of them. They want somebody who cares.”   Links: www.TheNinjaSellingPodcast.com Email us at [email protected] Leave a voicemail at (208) MY-NINJA   Ninja Selling www.NinjaSelling.com @ninjasellingofficial   Ninja Coaching: www.NinjaCoaching.com @ninja.coaching   Ninja Events www.NinjaSelling.com/Events   Garrett [email protected] @ninjaredding   Matt [email protected] @matthewjbonelli   The Ninja Selling Podcast Facebook Group Ninja Coaching Book Study Ninja Mastery Ninja Selling by Larry Kendall