Grow-Up Your Company by Making Your Customers Happier with Michael Johnson at Metrc
On this episode, Michael Johnson, Chief Executive Officer at Metrc talks about taking #B2B companies from start-up to grown-up.
Michael’s approach centers around finding the right ways to make your customers happy. He believes that #leadership should kick off by paying close attention to employees. Your employees are the ones that really understand the inner workings of your business and can provide direction for your customers. He also believes in going directly to the customer for feedback — to truly know their business problems and be better at delivering solutions.
Michael advocates employing like-cultured people and empowering them to help your business grow. He also encourages new #businessleaders to find their niche and their ‘superpower’.
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