
E #547: Stop Hiring Experience. Start Hiring Potential. with Mark Guest
Hiring the right people isn't about finding the perfect resume. It's about learning how to recognize potential before everyone else does.
In this episode, Kehla sits down with Mark Guest, Managing Director of ActionCOACH Canada, to unpack what he's learned after hiring hundreds of employees across high-growth companies, including Absorb LMS, Neo Financial, Humi, and Granify.
Instead of chasing "unicorn" candidates with years of experience, Mark shares why the best hires are often hiding in plain sight—and how business owners can identify the behaviours, mindset, and agency that actually predict long-term success.
Together, they explore why recruiting should be treated like business development, how to find A-players before they ever apply to your job posting, and why empowering employees starts long before you delegate responsibility.
If you're building a team, preparing to hire your first employee, or wondering why your current hiring process isn't producing the people you hoped for, this conversation will change the way you evaluate talent.
In this episode, you'll learn:
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Why experience isn't the best predictor of a great hire.
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How to identify "diamond in the rough" candidates.
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What agency is and why it matters more than credentials.
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How to recruit proactively instead of waiting for applicants.
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Why your hiring process should look more like your sales process.
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How to empower employees without micromanaging them.
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What business owners can do today to build a team that eventually runs without them.
Whether you're hiring your first employee or scaling an established business, this episode will help you make stronger hiring decisions, develop better leaders, and build a business that doesn't depend on you doing everything yourself.
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