The future of government service delivery

Government needs a workforce as diverse as the constituents it serves. Getting—and keeping—that workforce isn’t easy, but guests Jonathan McBride, C.C. Durall, and Kim Myers have insights on how to get it done.

Technology may help drive the future of service delivery, but it can’t overshadow the humans being served. Siim Sikkut, CIO of Estonia, and New America fellow Marina Nitze discuss how to get that balance right.

Forget Hollywood: We’re not talking Terminators here. Bob Work of the National Security Commission on Artificial Intelligence explains how government can approach AI, and Carnegie Mellon’s Molly Steenson lays out the ethical framework for AI adoption

In the United States, trust in government is at near historic lows. The authors of The Power of Trust discuss why that’s a problem, and former Chief Veterans Experience Officer Tom Allin reveals how that agency rebuilt trust.

The pandemic redefined our understanding of where and how jobs had to be done. DHS’s Angie Bailey and NASA’s Elizabeth Kolmstetter share how their agencies are adapting to the new world of work.

The public sector is often seen as slow-moving and behind the times. But around the world, governments are creating innovative responses to intractable challenges. Join us as we dive into the exciting new developments in the future of government. This week, we talk with Dr. Sonal Shah of Georgetown University, Professor Sir Geoff Mulgan of University College London, and Bill Eggers and Mike Canning of Deloitte.

The road to leadership is different for everyone. For Bank of America CAO Andrea Smith, it meant embracing the unexpected, seeing examples of how not to lead, and knowing when to push for change.

The road to leadership is different for everyone. For New York Life Investment Management’s CEO Yie-Hsin Hung, it meant overcoming some unexpected curveballs, honing in on values, and understanding why aspiration alone isn’t enough.

The road to leadership is different for everyone. For Kennedy Wilson president Mary Ricks, it meant taking a leap, being a team player, and knowing she’d be able to prove herself.

The road to leadership is different for everyone. For T. Rowe Price’s CFO Céline Dufétel, it meant navigating change (and ships), embracing the seven-minute rule, and not waiting for 110%.