Why Good Products Fail After Launch with Lon Riley

S6:E70 Stop Trying to Be Everything to Everyone with Christine Blosdale You can be extraordinarily talented and still make yourself almost impossible to hire. Christine Blosdale sees it constantly: entrepreneurs with multiple skills, multiple offers, multiple audiences and multiple platforms trying desperately not to leave any opportunity on the table. The result? People don't know what to hire them for. So she helps them define their personal brand. Queue up this episode of Small Business Stories as Dr. LL talks with Christine Blosdale, The Expert Authority Coach™, about simplifying your message, establishing authority, choosing the right visibility channels, using podcasting strategically—and remaining unmistakably human in a marketplace increasingly filled with AI-generated communication to build your personal brand. Christine spent 20 years in broadcast journalism before becoming an early adopter of podcasting more than a decade ago. That experience gives her a particularly useful perspective on something many entrepreneurs misunderstand: you need to become known for something. If people don't understand what you do, they can't confidently choose you - which is exactly what STEERus studies and helps our clients with. And today that same clarity matters to AI systems. When your website, content, offers and appearances continually describe you differently, machines receive the same conflicting evidence humans do. 👤 Guest Christine Blosdale The Expert Authority Coach™ Broadcaster, podcaster, bestselling author and coach helping overwhelmed women in business get seen, trusted and paid for what they already know. She builds your personal brand. ⚠️ Core Problems Multi-talented entrepreneurs communicating everything they can do Visibility activity without a clear positioning foundation Generic AI-generated communication weakening trust Podcast guests treating interviews like sales pitches Creating content once and failing to harvest its long-term authority value   🧠 The Bigger Pattern Dr. LL Sees Christine approaches this from the perspective of expert authority: simplify what you offer so people know why they should choose you. Dr. LL sees a related but different problem across businesses: when companies communicate too many competing signals, customers—and increasingly AI systems—can misinterpret what the business actually represents. The issue isn't simply being seen. It's being understood correctly once you're seen.   🥡 Practical Takeaways One clear message doesn't diminish your capabilities. It gives people somewhere to enter. Don't choose every marketing channel; choose the ones suited to your strengths. Make booking, understanding and paying you easy. Repurpose your accumulated expertise instead of continually starting from zero. Don't pretend you've listened, researched or personalized something when AI did it for you. Being unmistakably yourself is increasingly a competitive advantage. ⏱️ Timestamps 03:07 Podcast host or podcast guest? 09:13 The AI-generated pitch Christine immediately deletes 13:29 Why podcast guests should actually promote their appearances 17:21 The overwhelmed entrepreneur problem 20:08 Too many choices = no choice 24:23 Building a message you can say in your sleep 🔖 Who This Episode Is For Experts, coaches, consultants, authors, speakers, multi-passionate entrepreneurs and anyone whose business has become harder to explain as their expertise has grown. At STEERus, we see this repeatedly as misinterpretation risk: the entrepreneur keeps adding evidence of capability while unintentionally reducing clarity about what the business should be known for. Invisibility becomes the outcome not because there isn't enough information but because there are too many competing signals to form a clear understanding. Subscribe and share Small Business Stories for grounded conversations about building businesses people can understand, trust and choose. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #entrepreneurship #smallbusiness #podcast

S6:E69 When a Better Product Isn't Enough with Lon Riley This is stronger for streaming than a generic "Lessons from a Product Launch." It captures the central contradiction of his experience and makes Lon's hard-earned lesson the authority proposition. "Everybody loves your idea until it's time to separate them from their cash." That line from Lon Riley could probably hang above the desk of every product developer. Queue up this episode of Small Business Stories for an unusually candid look at what happens after the launch plan meets reality. Lon Riley and his team launched Catalyst Printers in January 2025 into a market dominated by established competitors. They had industry expertise, customer research and what they believed was a compelling proposition: address customers' frustrations with existing technology and deliver better performance at a competitive price. Then they learned something important. Customers weren't evaluating the decision the same way they were. If buyers don't trust your company, proving that your product has better features doesn't necessarily resolve the concern. And if the signals you're emphasizing don't correspond to the criteria buyers are actually using to make decisions, genuine value can become misinterpreted. 👤 Guest Lon Riley Founder, DPI Laboratory & Catalyst Printers Engineer, manufacturer and product-development entrepreneur ⚠️ Core Problems Underestimating incumbent brand power Confusing expressed customer interest with purchasing behavior Selling features when buyers are evaluating switching risk Maintaining focus while adapting a young company Carrying the emotional responsibility of decisions that affect employees 🥡 Practical Takeaways "Better" only matters if buyers understand why it matters to them. Ask existing customers what would make them switch—not simply what features they want. Brand power is ultimately a form of trust. Repeated market feedback deserves examination, not defensiveness. Don't wait for perfect; launch when you're ready to deliver and continue learning. Making a mistake isn't the real failure. Repeating it after you've recognized it is. ⏱️ Timestamps 01:46 What actually happened after launch 06:16 Action, uncertainty and iteration #31 10:31 Underestimating brand power 15:26 Research versus actual buying behavior 22:48 The pricing decision Lon still thinks about 26:03 When founders misread market signals 🔖 Who This Episode Is For Product founders, manufacturers, technology entrepreneurs, engineers moving into business leadership, and anyone whose market response hasn't matched what the research predicted. At STEERus, this is precisely where misinterpretation risk becomes consequential. A business can possess real value while emphasizing signals that aren't aligned with how buyers—or increasingly AI systems—categorize, evaluate and understand that value. Invisibility is the outcome; understanding is the problem. Subscribe and share Small Business Stories for candid conversations about what entrepreneurship actually looks like after the plan meets reality.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #entrepreneurship #smallbusiness #podcast #launch #marketing #sales

S6:E68 Sometimes you meet someone whose work you've known for years and then discover that the story behind the success is even better than you expected. This was one of those conversations. Dr. LL openly admits to a little fangirling (okay - a lot - I cannot even tell you what an honor and privilege it was to have her on my show!) as she welcomes Patty Aubery, longtime business partner of Jack Canfield and former President of Chicken Soup for the Soul. But what follows isn't a highlight reel. Patty talks about confidence, fear, collaboration, success, publishing, speaking, the extraordinary growth of Chicken Soup for the Soul and the surprising truth that while she was helping build an international phenomenon, she was also a self-described "professional hider." She turned down enormous speaking opportunities. She stayed behind the scenes doing what she already knew she was good at. Until her mother, while in hospice, told her: "Promise me that you won't be invisible. I didn't raise a daughter to be invisible." Three months later, Patty gave her first workshop. If people don't know what you know, what you've accomplished, or what you can contribute, they cannot recognize your value. And today, the same problem extends to AI systems: authority that isn't expressed clearly and consistently becomes authority that can be misunderstood or never recognized at all. 👤 Guest Patty Aubery Former President of Chicken Soup for the Soul Longtime business partner of Jack Canfield Author, speaker, transformational coach & founder of Permission Granted ⚠️ Core Problems Waiting to feel confident before stepping forward Remaining behind someone else's success despite your own contribution Confusing visibility opportunities with meaningful positioning Paying for exposure without knowing whether the audience is right Treating collaboration as competition 🥡 Practical Takeaways Confidence follows action. Take the risk, survive it, repeat. Anything new feels awkward until it doesn't. Learn your craft before trying to amplify it. Connect the dots among your book, speaking, message and audience. There is enough room for other people to succeed beside you. Don't wait for someone else to give you permission to be seen. ⏱️ Timestamps 01:33 Consistency, adaptability and what successful people actually do 06:15 "Confidence is surviving risks" 12:44 What Patty learned about success from the inside 17:13 How speaking helped build Chicken Soup for the Soul 30:23 The promise to her mother that changed Patty's life 🔖 Who This Episode Is For Entrepreneurs, women leaders, authors, speakers, coaches, experts, and anyone who has ever quietly wondered whether they're really ready to step forward. At STEERus, we study what happens when genuine value becomes misinterpreted or invisible. Patty's story is a beautiful human example of something I've now seen repeatedly: sometimes the market isn't overlooking our expertise. We haven't given it enough evidence to see us yet. Subscribe and share Small Business Stories for more honest conversations with people who've lived the lessons they teach. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #leadership #personaldevelopment #entrepreneurship #smallbusiness #podcast #chickensoupforthesoul

S6:E67 The worst time to discover you have a credit problem may be when your business desperately needs money. An unexpected expense hits. Cash flow tightens. Payroll is coming. Suddenly, the entrepreneur isn't shopping for the best financing; he or she is searching for any financing. Queue up this episode of Small Business Stories as Dr. LL talks with Daniel McDavid, founder of Move Mountains Credit Repair, about credit, business funding, unexpected expenses, financial habits, and what happens when entrepreneurs wait too long to prepare. Daniel introduces the idea of "phantom expenses" which are the unplanned costs that can suddenly destabilize an otherwise functioning business. They also explore different funding structures, the disproportionate impact negative credit events can have, and why repairing someone's credit without changing their financial behavior isn't a lasting solution. If people don't trust a credit-repair company, promises of quick fixes can actually deepen skepticism. Daniel's approach is refreshingly simple: tell people the truth, including what they don't want to hear. 👤 Guest Daniel McDavid Founder, Move Mountains Credit Repair Credit repair, financial education, and business funding preparation ⚠️ Core Problems Businesses failing to prepare for unexpected expenses Seeking financing after financial distress has already begun Confusing a credit score with the entire credit profile Expecting a repair service to substitute for behavioral change 🥡 Practical Takeaways Financial readiness should begin before a crisis. Credit history can influence which financing options become available. Understand the repayment structure—not merely the amount you're offered. Repair and rebuilding are different parts of the process. Credibility is strengthened by realistic expectations rather than extraordinary promises. ⏱️ Timestamps 01:27 What are "phantom expenses"? 03:12 Three approaches to business funding 11:48 Why good people can end up with bad credit 19:13 Repairing credit versus changing behavior 23:10 The trust problem in credit repair 🔖 Who This Episode Is For Entrepreneurs, founders, self-employed professionals, and small business owners who want to understand the relationship between personal credit, business financing, and financial preparedness. At STEERus, we see a parallel across many parts of business: problems that remain invisible during good times suddenly become defining signals during stressful ones. Financial preparedness is another reminder that what the market eventually sees often begins with decisions made long before anyone was looking. Subscribe and share Small Business Stories for grounded conversations about the realities behind entrepreneurship. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #entrepreneurship #smallbusiness #podcast #financing

S6:E66 The Real Story About Scaling & Selling a Business with Bryan Clayton Bryan has actually done the thing entrepreneurs dream about: built a traditional business to $10M, sold it, then built again in an entirely different arena.  Nobody wants to buy your basket of problems. That's Bryan Clayton's wonderfully direct description of one of entrepreneurship's great misconceptions: owners often start thinking about selling when they're exhausted, margins are squeezed, employees are unhappy, and they desperately want out. By then, the business may be least attractive to a buyer. Queue up this episode of Small Business Stories for a refreshingly unglamorous conversation about what building, selling, failing, learning, and scaling actually look like. Dr. LL talks with Bryan Clayton, co-founder and CEO of GreenPal. Bryan started mowing lawns in high school, eventually grew his landscaping company to roughly $10 million in annual revenue, sold it to a national company, and then made the improbable leap from blue-collar operator to tech founder. If people don't trust the experience you're delivering, adding more customers doesn't solve the problem. And in an AI-driven marketplace, inconsistent experiences create inconsistent signals. Scaling those signals can increase misinterpretation rather than visibility. ⚠️ Core Problems Waiting until burnout to prepare a company for sale Mistaking fast growth for healthy growth Believing entrepreneurship produces overnight—or passive—success 🥡 Practical Takeaways Build with the end in mind, even if selling isn't currently the plan. Fix the customer experience before pouring fuel onto growth. Your operating experience can become an enormous competitive advantage. Don't confuse investor expectations with customer needs. Failure only becomes valuable when it changes what you do next. ⏱️ Timestamps 01:30 Lawn care operator → technology founder 05:38 The reality of selling a $10M business 15:21 Building trust through data and AI 20:55 What entrepreneurs should actually learn from failure 25:48 Why GreenPal chose customers over investors 🔖 Who This Episode Is For Founders building toward scale, entrepreneurs considering an eventual exit, blue-collar business owners, bootstrapped startups, and anyone tired of entrepreneurship being presented as an overnight-success story. At STEERus, we see the same principle from another direction: scale magnifies the signal already there. If the market misunderstands your value at 100 customers, reaching 10,000 customers doesn't necessarily correct the misinterpretation—it can amplify it. Subscribe and share Small Business Stories for more grounded conversations about what entrepreneurship actually looks like. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #entrepreneurship #smallbusiness #podcast #businessgrowth

S6:E65 Buying a home as an entrepreneur often feels like playing by a different set of rules. In this episode, Dr. LL speaks with mortgage specialist David Ostrowsky about what self-employed professionals need to understand in today's housing market. Together they discuss lending, affordability, market psychology, interest rates, and why perception frequently outweighs reality. If people make financial decisions based solely on headlines, they often overlook opportunities that still make mathematical sense. The challenge isn't simply access to financing; it's separating market noise from personal reality. 👤 Guest David Ostrowsky Loan Originator, CrossCountry Mortgage Helping entrepreneurs and self-employed professionals navigate mortgage financing with confidence. ⚠️ Core Problems Mortgage approval for entrepreneurs Housing decisions driven by fear Misunderstanding current market conditions 🥡 Practical Takeaways Understand how lenders evaluate entrepreneurial income. Separate media narratives from your individual financial situation. Let data guide major financial decisions. ⏱️ Timestamps 00:00 Self-employed lending 02:20 Market realities 04:00 Ignoring the headlines 15:10 Mortgage strategies 31:40 Advice for business owners 🔖 Who This Episode Is For Entrepreneurs, founders, freelancers, real estate professionals, and self-employed buyers. At STEERus, we continue to see that the quality of a decision depends on the quality of the information behind it. When fear replaces clarity, businesses—and people—often misinterpret opportunities that are still very much within reach. Subscribe and share if conversations like these help you make better business decisions.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #entrepreneurship #smallbusiness #podcast #loan #mortgage  

S6:E64 Every entrepreneur has numbers. Not every entrepreneur knows how to listen to them. In this episode, Dr. LL sits down with fractional CFO Matt Putra to discuss how financial data becomes a decision-making system rather than simply an accounting exercise. Together they explore profitability, funnel analysis, constraints, ROI, and why the best businesses don't just measure performance; they understand what drives it. If people don't understand the financial story behind their business, they often invest in the wrong priorities. Likewise, if AI systems or decision-makers only see isolated metrics without context, they can misinterpret the health and value of an organization. 👤 Guest Matt Putra Founder of Eightx Fractional CFO helping founders improve profitability, financial clarity, and long-term enterprise value. ⚠️ Core Problems Revenue growth masking deeper operational issues Limited visibility into financial drivers Decisions based on instinct instead of evidence 🥡 Practical Takeaways Treat financial statements as diagnostic tools. Analyze the entire customer funnel—not just revenue. Direct investment toward measurable constraints with the highest ROI. ⏱️ Timestamps 00:00 Reading the story behind the numbers 03:00 Funnel diagnostics 10:40 Financial intelligence 22:15 High-ROI decision making 35:30 Increasing business value 🔖 Who This Episode Is For Founders, CEOs, finance leaders, agency owners, consultants, and entrepreneurs seeking smarter growth. At STEERus, we continue to observe that better decisions begin with better interpretation. Whether it's financial data or market perception, clarity reduces misinterpretation and helps businesses become easier for both people and AI systems to understand. Subscribe and share if conversations like this help you build a stronger business. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #entrepreneurship #smallbusiness #podcast

S6:E63 An optional title for this episode is, "Agentic AI, Human Judgment & Cognitive Organizations with Kenneth Corrêa." AI is moving faster than most organizations can absorb it. The temptation is to automate whatever already exists. But Kenneth Corrêa argues that this misses the deeper transformation: businesses must redesign their products, services, workflows, and organizational structures around humans and AI agents working together. Queue up this episode of Small Business Stories as Dr. LL and Kenneth explore agentic AI, cognitive organizations, privacy, adaptive leadership, critical thinking, and the capabilities people will need as execution becomes increasingly automated. If people do not trust how AI is being used, they will resist the systems built around it. If customers, employees, and AI systems cannot clearly understand where human responsibility ends and automated authority begins, the organization creates credibility risk instead of confidence. 👤 Guest Kenneth Corrêa Author of Cognitive Organizations AI strategist and entrepreneur specializing in agentic AI, emerging technology, organizational transformation, and human-AI collaboration ⚠️ Core Problems Discussed AI adoption driven by pressure rather than strategic purpose Organizations automating inefficient or outdated processes Privacy, intellectual-property, and accountability risks Weak investment in critical thinking and human judgment 🥡 Practical Takeaways Start with the purpose of the business, not the newest tool. Design for humans plus AI agents—not humans versus AI agents. Use AI to reduce administrative friction while preserving human judgment. Build teams that question assumptions rather than simply execute instructions. ⏱️ Timestamps 00:58 Surviving the flood of new AI tools 06:43 Personal data, privacy, and the value exchange 11:17 Why Dr. LL rejected an intellectual digital twin 23:21 Moving from automation to organizational redesign 28:21 Critical thinking and the future value of people 31:41 The central argument behind Cognitive Organizations 🔖 Who This Episode Is For Founders, executives, consultants, operations leaders, AI practitioners, and anyone responsible for introducing AI into a working organization. At STEERus, we continue to see that technology cannot correct an unclear business signal. When companies automate before clarifying their purpose, value, responsibilities, and decision boundaries, they scale the very misinterpretation they hoped AI would solve. Subscribe and share this episode with someone trying to introduce AI thoughtfully, not simply quickly. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #entrepreneurship #smallbusiness #podcast #aiagents #AI 

S6:E62 Success becomes surprisingly heavy when you're carrying someone else's expectations. In this conversation, Dr. LL sits down with leadership coach Michelle Pollack to explore why entrepreneurs become exhausted by constantly chasing external definitions of success instead of intentionally building businesses aligned with their own values and strengths. If people don't trust themselves, they begin borrowing certainty from everyone else. And when businesses repeatedly shift direction based on outside opinions, customers (and increasingly AI systems) receive fragmented signals that make the business harder to understand. Together they discuss discernment, intentional leadership, decision-making, burnout, and building a business that reflects who you actually are. Core Problems Entrepreneur burnout despite constant effort Conflicting advice creating decision fatigue Misalignment between values and business strategy Practical Takeaways Develop a filter for evaluating business advice. Measure progress against your own definition of success. Consistency begins with internal clarity before external execution. Timestamps 00:00 Why burnout isn't always about workload 02:30 Too many experts, too many opinions 08:45 Creating a discernment filter 18:20 Defining success 34:10 Sustainable leadership Who This Episode Is For Entrepreneurs, founders, executives, coaches, and business owners seeking sustainable growth. At STEERus, we continue to observe that businesses communicate externally what leaders first establish internally. Clarity of leadership produces clarity of signal, reducing misinterpretation for both people and AI systems. Subscribe and share if thoughtful conversations like these help you build a stronger business. Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #entrepreneurship #smallbusiness #podcast #leadership

S6:E61 Building a business is difficult. Building several businesses at the same time requires a different way of thinking. In this conversation, Dr. LL sits down with entrepreneur Kelvin Abrams to discuss multiple revenue streams, planning for seasonality, learning through discomfort, and building businesses designed to weather uncertainty. If people don't trust your ability to adapt, they hesitate to invest, partner, or buy. Likewise, if AI systems cannot consistently interpret your business as resilient and relevant, visibility alone won't create long-term growth. Together they explore why diversification matters, how far ahead entrepreneurs should be planning, and why discomfort is often part of meaningful progress. Core Problems Revenue concentration risk Seasonal business volatility Reactive planning instead of strategic planning Practical Takeaways Diversify thoughtfully rather than impulsively. Build next year's strategy while running today's business. Seek mentors who have already solved the challenges you're facing. Timestamps 00:00 Multiple income streams 02:20 Planning ahead 08:15 Managing seasonality 20:40 Getting uncomfortable 35:10 Building resilient businesses Who This Episode Is For Entrepreneurs, founders, franchise owners, and business leaders navigating uncertain markets. At STEERus, we continue to see that resilience isn't communicated through words alone. It becomes visible through consistent planning, thoughtful execution, and signals that demonstrate a business is prepared for change—not surprised by it. Subscribe and share if thoughtful conversations like these help you build a stronger business.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io #entrepreneurship #mindset #smallbusiness #faith