Constant Contact - the Pioneer of eMail Marketing - Talks About the Cost of Being Scattered With Dave Charest

S6:E33 If people don't hear from you, they don't wait. They interpret. And most of the time, they get it wrong. In this episode, Dr. LL sits down with renowned executive coach, Ash Seddeek, to explore what leadership communication actually requires in today's environment where visibility is constant, trust is fragile, and silence carries weight. This is a conversation about responsibility, meaning, and the unseen consequences of how leaders show up - or don't. 👤 Guest Ash Seddeek Founder, Executive Greatness Institute 📖 Books Ash has written several books on leadership. Buy them here: 👉 https://www.amazon.com/stores/author/B00VOS0T1W   ⚠️ Core Problems The hidden cost of leadership silence Confusing vulnerability with credibility Treating communication as performance instead of purpose   🥡 Practical Takeaways Leaders must actively shape the narrative—or others will Meaning creates alignment more than messaging ever will Followership is earned through connection, not authority   ⏱️ Timestamps 00:00 Leadership beyond communication skills 07:00 Vulnerability done right 13:00 Meaning vs performance 17:30 Silence and its consequences 24:00 Redefining greatness   This episode reinforces a core truth behind the STEERus™ Decision Integrity System: When leaders lack clarity in how they show up, the market—and their teams—misinterpret them. Subscribe and share if this resonates.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io #leadership #communication #entrepreneur #smallbusiness  

Some businesses attract more fantasy than fundamentals. Real estate is one of them. In this episode, Dr. LL talks with Jose Berlanga, CEO of Onyx Land Partners and author of Dirt Rich, about what actually separates durable success from aspirational noise in land development, home building, and entrepreneurship. If people don't trust your judgment, they won't invest with you. If you don't understand the market, you will mistake motion for traction. If you build from ego instead of demand, the market eventually corrects you. Jose brings a sobering, practical perspective shaped by decades in Houston real estate. He explains why steadier end-user markets can outperform flashier speculative ones, why specialization matters more than people think, and why so many newcomers fail when they assume all real estate is the same. One of the strongest threads in this conversation is his insistence that real estate is not a shortcut business. It is cyclical, risky, technical, and unforgiving when approached casually. He also connects development directly to product-market fit, arguing that builders fail when they create for themselves rather than for the actual buyer. Houston's steady expansion, Onyx's focus on transitional inner-city neighborhoods, and his warnings about "passive income" all reinforce the same deeper truth: sustainable growth comes from patience, repetition, restraint, and staying in the lane you truly understand. Guest Jose Berlanga CEO, Onyx Land Partners Author, Dirt Rich and The Business of Home Building Buy his book here 👉 https://www.amazon.com/Dirt-Rich-Jose-M-Berlanga/dp/B0FRXTN2FL Core Problems Entrepreneurs being sold unrealistic timelines and low-effort wealth narratives Investors entering markets or asset classes they do not understand Builders confusing personal taste with buyer demand People raising outside money before they have earned the right to manage it Practical Takeaways Specialize before you diversify Study the local market instead of assuming one city behaves like another Start with smaller, lower-risk decisions and build judgment over time Track record and references matter more than polished social proof The longer road is often the safer road Timestamps 00:00 Welcome to Small Business Stories 01:06 Why Houston remains attractive 05:35 Cycles, bad actors, and market cleanup 10:34 What buyers and investors should watch for 15:06 Transitional neighborhoods and Onyx's specialty 18:26 Why product-market fit matters in real estate 21:19 Fractional ownership, research, and risk 24:44 What Dirt Rich really argues 29:20 Passive income myths and entrepreneurial patience 34:48 Where to find Jose and his books Who This Episode Is For Founders, investors, and growth-minded entrepreneurs who are trying to build something durable instead of chasing speed. Invisible brands don't make money, but neither do businesses built on borrowed certainty and thin expertise. Subscribe, share, and send this episode to someone who needs a more grounded conversation about entrepreneurship and risk.     ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #RealEstateInvesting #Entrepreneurship #SmallBusiness #entrepreneur

S6:E31 There is no shortage of marketing tools right now. There is a shortage of clarity. In this episode, Dr. LL sits down with Dave Charest, Director of Small Business Success at Constant Contact (you know - the pioneer of eMail marketing with revenues still over $250 million per year), to unpack what is actually happening beneath the surface for small business owners trying to stay visible in 2026. If people don't trust you, they won't respond. If they don't understand you, they won't refer you. If your message keeps shifting, they won't remember you. Dave shares insights from Constant Contact's small business research, including a sharp drop in marketing confidence, rising overwhelm, and the growing tension between activity and actual results. The conversation brings us back to fundamentals: connection, consistency, and clarity. Guest Dave Charest Director of Small Business Success, Constant Contact Core Problems Founders trying to be everywhere instead of being effective somewhere Marketing activity replacing intentional strategy Message inconsistency weakening trust and referrals Overreliance on tools without understanding audience needs Practical Takeaways Focus on one primary channel and build from there Use email as a relationship channel, not just a sales tool Match frequency to relevance, not arbitrary rules Use AI to support thinking, not replace it Build real-world relationships and use digital to sustain them Timestamps 00:00 Welcome to Small Business Stories 03:00 What has changed and what hasn't in marketing 05:45 Overwhelm and channel fatigue 09:38 The real role of email in 2026 18:30 Why consistency builds trust 22:00 Message clarity and referrals 27:00 Confidence drop in small business marketing 31:00 AI, confusion, and content quality 39:00 What small businesses should do now Who This Episode Is For Entrepreneurs and small business owners who feel like they are doing everything but still not getting traction. Invisible brands don't make money, but neither do businesses that are active everywhere and clear nowhere. Subscribe, share, and send this to someone trying to simplify their marketing without losing momentum.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #EmailMarketing #SmallBusiness #Entrepreneurship #entrepreneur #smallbusiness

S6:E30 What happens when leadership is treated like status instead of stewardship? In this episode, Dr. LL sits down with Jim Matuga, founder of Interaction Media, longtime entrepreneur, podcast host, spirit "ambassador" for West Virginia, and author of Humble Influence. We had a grounded conversation about culture, followership, faith, community, and what it really takes to lead people well in a turbulent era. If people don't trust you, they won't follow you. If they don't feel seen, they won't stay. If leadership is performative instead of relational, culture eventually breaks under pressure. Jim brings a perspective shaped by entrepreneurship in West Virginia, decades in media and marketing, and the lessons behind his book Humble Influence. The book is especially compelling because it pushes against a familiar leadership distortion: the idea that everyone must be the leader, or that followership is somehow lesser. Instead, Jim makes a thoughtful case that healthy followership is a choice, humility is strength, and better leadership often begins with understanding how to support, empower, and elevate others. Faith is part of that foundation too, not in a heavy-handed way, but as a steady moral center around service, love, and responsibility. I thoroughly enjoyed his book and read it cover to cover. Guest Jim Matuga Founder, Interaction Media Host, Positively West Virginia Author, Humble Influence BUY HIS BOOK HERE 👇 https://www.amazon.com/Humble-Influence-Strength-True-Followership/dp/B0F9WJFTSJ Core Problems Founders assuming titles create followership Culture being treated as branding instead of operating discipline Teams underperforming when leadership becomes too centralized Small businesses trying to navigate AI disruption without losing their humanity Practical Takeaways Culture pays dividends when it is practiced daily, not admired conceptually Strong businesses are built with people, not around one personality Followership is not weakness; it is a conscious form of contribution AI may disrupt execution, but trust, judgment, and human alignment still matter Community can become a strategic asset when people genuinely want each other to win Timestamps 00:00 Welcome to Small Business Stories 01:29 What keeps Jim going after 500 episodes 05:35 What West Virginia teaches about business and belonging 11:15 Winning with people and building around excellence 15:16 Why culture became a turning point 17:14 The story behind Humble Influence 21:09 Leadership as a choice, not a title 24:24 AI, StoryMaker, and agency disruption 34:30 Faith, love, and the deeper why behind business Who This Episode Is For Entrepreneurs, founders, managers, and leadership-minded professionals trying to build trust, strengthen culture, and lead with more humility and clarity. Invisible brands don't make money, and neither do businesses whose leadership signal is distorted from the inside out. Subscribe, share, and send this episode to someone building a business with people at the center.     ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io #Leadership #CompanyCulture #Entrepreneurship #entrepreneur #smallbusiness

S6:E29 Some leaders are trying to be more human and still losing traction. Others hold the line so hard that people stop trusting them. In this episode, Dr. LL and Holly Golebiowski explore the tension between empathy, authority, accessibility, and real leadership growth. If people don't trust you, they won't follow you. If they don't remember you, they won't look for you. If your leadership creates distance, even unintentionally, people may comply for a while, but they will not stay deeply engaged. Guest Holly Golebiowski, known as Holly G Leader Skills Executive coach, facilitator, leadership development expert Core Problems Leaders confusing empathy with over-accommodation Teams disengaging when leaders feel inaccessible or performative Coaching and leadership development becoming harder to evaluate in a crowded market Practical Takeaways Empathy works best when it is paired with standards, clarity, and accountability Leaders need to ask what they may be doing to create the friction they see on their teams Strong leadership development is not about polish alone. It is about usefulness, credibility, and change people can actually apply Timestamps 00:00 Accessibility, names, and first impressions in leadership 03:58 Reading a room and knowing whether learning is landing 08:27 Empathy without losing authority 12:12 Credible coaching versus performative branding 19:37 Internal coaching, AI coaching, and where the field may be heading Who This Episode Is For Entrepreneurs, managers, facilitators, and founders trying to lead people well in a crowded, overstimulated, high-pressure environment. Invisible brands don't make money, and inaccessible leaders don't keep trust for long. Subscribe, share, and keep building with clarity.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io

S6:E28 Trust is rarely lost in one dramatic moment. More often, it slips through small signals of distraction, misalignment, or weak preparation. In this episode of Small Business Stories, Dr. LL sits down with Glenn Poulos, President of Prague USA and author of Never Sit in the Lobby, to talk about the discipline behind long-term sales relationships, the difference between activity and progress, and what it really takes to stay credible over decades. If people don't trust you, they won't buy from you. If they don't remember you, they won't call you. Guest Glenn Poulos President, Prague USA Author of Never Sit in the Lobby 👉 BUY HIS BOOK HERE --> https://www.amazon.com/Never-Sit-Lobby-Winning-Business/dp/1777939135 Expertise: sales discipline, customer relationships, professional presence, and long-term trust building Core Problems • Sales teams mistaking busyness for effectiveness • Relationship erosion caused by distracted, low-readiness interactions • Overinvesting in digital visibility while underinvesting in real-world credibility Practical Takeaways • Why readiness before the meeting shapes the meeting • How genuine rapport is built without becoming performative or pushy • Why the best long-term sales relationships come from discipline, memory, timing, and trust Timestamps 00:00 Power, infrastructure, and why Glenn's industry matters 05:35 The meaning behind Never Sit in the Lobby 13:53 Pre-call preparation and remembering faces 17:16 Motion vs. progress in sales 24:26 Personal brand, company brand, and staying credible 35:13 Longevity, resilience, and the next right thing Who This Episode Is For Founders, sales leaders, consultants, and professionals who want to build durable trust instead of relying on performative visibility. Invisible brands don't make money, and neither do businesses that send mixed signals when trust is on the line. Subscribe, share, and follow Small Business Stories for more grounded conversations on visibility, credibility, and growth.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #sales #success #relationships #entrepreneur #smallbusiness

S6:E27 A lot of founders are generating revenue and staying busy, yet still feeling unclear about their finances and unsure about what to do next. Queue up episode In this episode of Small Business Stories, Loralyn Mears, PhD, aka Dr. LL talks with Emil Abedian, founder and CEO of Counsel CPAs, about what happens when entrepreneurs stay trapped in compliance mode and never fully step into strategic financial leadership. If people don't trust you… If people don't trust you, they hesitate. If they don't remember you, they move on. Guest block Emil Abedian is the founder and CEO of Counsel CPAs and the author of Counsel to Counsel. He works closely with solo and small law firms to help them move beyond tax prep and bookkeeping into stronger cash flow, profitability, and strategic decision-making. Core Problems Founders treating the business like a job instead of an asset Revenue growth without enough profit clarity Missed financial signals that create avoidable stress and burnout Practical Takeaways Use your numbers to guide decisions, not just satisfy compliance Watch for early warning signs before the business drifts off track Build financial support that helps you think, not just file Timestamps 00:00 Intro and Emil's founder story 03:10 Why time with family changed his perspective 06:20 The writing of Counsel to Counsel 10:15 From compliance to strategic partnership 17:40 Why solo businesses need financial guidance early Who This Episode Is For Solo founders, small business owners, law firm leaders, and service-based entrepreneurs trying to grow with more clarity and less chaos Invisible brands don't make money. And invisible financial patternsdrain momentum, confidence, and growth. Subscribe/Share CTA Subscribe, share, and send this episode to a founder who is working hard but still feeling financially foggy.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #cashflow #entrepreneurship #smallbusiness

S6:E26 Consumers want healthier food. But building those products is far more complex than most people realize. Queue Up Episode In this episode of Small Business Stories, Dr. LL sits down with Kash Rocheleau, CEO of Icon Foods, to explore the intersection of food innovation, consumer behavior, and leadership. If people don't trust you, they won't buy from you. If consumers don't understand what's inside a product, they question everything about it. Kash shares insights from inside the ingredient supply chain and explains how consumer trends, health movements, and industry innovation are reshaping the future of food. 👤 Guest Kash Rocheleau CEO, Icon Foods Food industry executive specializing in sugar reduction ingredients Core Problems • The technical challenge of reducing sugar in food products • Confusion surrounding "clean label" and health claims • Leading teams and companies through industry disruption Practical Takeaways • Transparency builds stronger consumer trust • Leadership requires both strategy and compassion • Market trends often reveal deeper shifts in consumer priorities Timestamps 02:30 What Icon Foods does in the ingredient supply chain 05:20 The rise of sugar reduction in consumer products 14:00 Why "clean label" terminology creates confusion 21:00 Building a growth mindset inside teams 27:00 Women in leadership and speaking with conviction Who This Episode Is For • Entrepreneurs building product-based businesses • Leaders navigating fast-changing industries • Consumers interested in food innovation Invisible brands don't make money. Invisible complexity creates misunderstanding. Season 6 of Small Business Stories continues decoding the patterns that shape how businesses are seen, trusted, and understood. Subscribe and share if this episode resonates.       ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@DrLLSmallBusiness  Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io #food #healthyfood #sugar #entrepreneur #smallbusiness

S6:E25 Raising capital is rarely just about money. It is about trust, credibility, and whether investors believe in the people behind the idea. Queue Up Episode In this episode of Small Business Stories, Dr. LL sits down with angel investor and author Marcia Dawood to explore the realities of early-stage investing. If people don't trust you, they won't invest. If investors don't believe the founder understands the problem, the funding rarely follows. Marcia shares insights from more than a decade inside the angel investing ecosystem and discusses why capital decisions are often far more human than founders expect. 👤 Guest Marcia Dawood Angel Investor Author of Do Good While Doing Well Host of The Angel Next Door Core Problems • Why founders misinterpret how angel investors make decisions • Persistent funding disparities for women-led companies • The emotional strain facing founders navigating uncertain funding markets Practical Takeaways • Investors respond to founders who demonstrate deep customer understanding • Bootstrapped progress signals resilience and credibility • Capital often follows relationships built over time Timestamps 00:01 Discovering angel investing 05:00 The funding gap facing women founders 11:30 When founders approach investors the wrong way 16:00 AI investing and real problem solving 26:00 Signals investors watch for before writing checks Who This Episode Is For • Entrepreneurs considering venture funding • Startup founders navigating early-stage capital • Leaders interested in ethical and values-aligned investing Invisible brands don't make money. Invisible credibility gaps quietly stall funding. Season 6 of Small Business Stories continues decoding the structural patterns that keep capable founders unseen. Subscribe and share if this episode resonates.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #fundraising #startup #entrepreneur #smallbusiness #angelinvesting

S6:E24 Many founders start businesses seeking freedom. Then accidentally build companies that consume their lives. Queue Up Episode This week on Small Business Stories, Dr. LL sits down with Jesse P. Gilmore, founder of Niche In Control, to explore what happens when marketing agencies grow faster than their systems. If people don't trust you, they won't follow you. If your business depends entirely on you, it can't scale. Jesse shares the painful lessons from dissolving three successful businesses due to founder burnout, what he learned working inside a $4B corporation, and how systems thinking transformed the way he approaches agency growth. 👤 Guest Jesse P. Gilmore Founder, Niche In Control Agency Growth Strategist - Scalable Agency Accelerator Trial - https://www.nicheincontrol.com/triangle - Book - https://www.nicheincontrol.com/book - Website - https://www.nicheincontrol.com - LinkedIn - https://www.linkedin.com/in/jessepgilmore/ Core Problems • Founder dependency limiting business scalability • Confusing marketing deliverables with strategic outcomes • Burnout created by trading time directly for revenue Practical Takeaways • Specialization cuts through competitive noise • Systems remove single points of failure in organizations • Time leverage allows founders to survive the entrepreneurial marathon Timestamps 02:30 The hidden growth ceiling inside agencies 09:30 Why Jesse dissolved three businesses 14:10 Viral success myths in entrepreneurship 20:00 Pricing for value vs pricing for hours 27:00 Where agency owners should focus first Who This Episode Is For • Agency founders • Service-based entrepreneurs • Small business owners scaling their operations Invisible brands don't make money. Invisible bottlenecks quietly stall growth. Season 6 continues decoding the structural patterns that keep capable founders stuck. Subscribe and share if this episode resonates.   ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus LinkedIn: https://www.linkedin.com/company/steerus Twitter: https://x.com/steerus_io   #digitalmarketing #digitalmarketingagency #entrepreneurlife #wellness #smallbusiness