076 - Service desk for all

Neurologist Dr. Mary Rensel shares her tips for increasing your productivity—and happiness—with a little brain care.  Find resource links and a complete transcript of this episode at https://www.auvik.com/franklyit/082

Do or die? Sean Muller says now is the time to think about how to add artificial intelligence and machine learning to your organization. The benefits are huge but the costs don’t have to be. And if you’re not thinking about or already working AI & ML into your tech strategy, your competitors most certainly are. Find resource links and a complete transcript of this episode at https://www.auvik.com/franklyit/081

The US federal government recently announced a second round of PPP loans and have expanded what you can spend the money on. Up to 40% of the stimulus check can now be spent on software and cloud technology. We dig into the details with Brian Leimbach, president and CEO of CIO Advise, who shares his tips on how to put that money to best use. Find resource links and a complete transcript of this episode at https://www.auvik.com/franklyit/080

You’ll never have time for strategic, high-value IT work if you’re constantly bogged down with repetitive tasks. Using scripts to automate those mundane tasks is key for cranking up your productivity. We explore the criteria for deciding which IT tasks to automate, how to find an automation solution that works for your team, and ways to evaluate open-source tools. Find resource links and a complete transcript of this episode at https://www.auvik.com/franklyit/079

Our industry isn’t plagued by a shortage of qualified cybersecurity and IT pros, says Spirion CIO Gabe Gumbs. The real problem is technology. Not only are we looking for the wrong people using the wrong criteria, we’re giving those people really bad tools to solve their problems. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/078

Tune into our recap of some of the best & most popular Frankly IT episodes of 2020. Major themes: cybersecurity, IT leadership & that pandemic thing. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/077

The service desk isn’t just for IT anymore—and that’s great news for IT teams everywhere. atSpoke CEO Jay Srinivasan shares the three things he believes will define the service desk in 2021 and beyond, and what IT teams need to do to lead the coming wave of automated cross-department service. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/076

With more people working from home permanently, will we see SD-WAN become a viable solution for private residences? Experts say we’re already headed that way. We speak to John Fruehe, an independent technology analyst, and Ben Niernberg, the EVP at MNJ Technologies, about what they’re seeing in the market already and what that spells for the future. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/075

Author & coach Melanie Parish shares how familiar agile development principles can be applied to leadership to unlock innovation & success from your technical team.  Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/074

In this special Halloween episode, we explore the intersection of IT and the paranormal. Yeah, that’s right. We’re taking our tech and we’re going ghost hunting, with paranormal researcher Kristy Sumner. Find resource links and timestamped show notes for this episode at https://www.auvik.com/franklyit/073