Shifting from Performance to Outcomes

The Futurescape: a place where reality is challenged everyday by the evolution of AI, where the devices we use to measure our sense of wellness might negatively affect our health if we don't unplug every once in a while, and where our relationship with the very notion of change is constantly changing. Of course, it’s also the subject of frog’s latest report 'Futurescape: Trajectories for Tomorrow.' To dive in deeper to the report, we're joined by Gagandeep Gadri, Managing Director, frog, Part of Capgemini Invent.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report 'Futurescape: Trajectories for Tomorrow' (http://bit.ly/49JRYSB) Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-45-futurescape-trajectories-for-tomorrow) Learn more about the 'Eco-Digital Era (TM)' from Capgemini (https://www.capgemini.com/insights/research-library/the-new-digital-economy-research/) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

How has world-class beauty brand L'Oréal, with 115 years of experience selling products on a global scale, transformed itself into a tech powerhouse standing beside tech giants like LG and Samsung? By ushering in the future of Beauty Tech. On this episode, we're joined by leaders from L'Oréal Groupe to talk orienting around customer needs, as well as using emerging technology like GenAI and augmented reality to power new services—all while pioneering at the crossroads of innovation and sustainability.Our Guests: Béatrice Dautzenberg, Global Director of Beauty Tech Services, L'Oréal; Stéphane Lannuzel, Beauty Tech Program Director, L'Oréal; Charlotte Pierron-Perles, Executive Vice President and Managing Director of Intelligent Industry, Capgemini InventBrought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://www.linkedin.com/posts/frogdesign_powering-beauty-tech-lor%C3%A9als-transform[…]671624130560-wZJV?utm_source=share&utm_medium=member_desktop)Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-44-powering-beauty-tech-loreals-transformation)Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Today on our show, we’re talking about the creative process as a fusion of art, logic and performance. To do this, we’re joined by François Nguyen, Executive Design Director in frog New York. François is a long-time frog and a very accomplished industrial designer with an extensive history in his field, working on everything from medical products to next-generation hardware across industries and even designing the iconic Beats by Dre headphones. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://go.frog.co/beyond-the-vehicle-report) Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-43-when-creativity-becomes-method-acting) Find François Nguyen on Spotify. (https://open.spotify.com/album/3YMHFmIESOodoqS2h3lFCR?si=Av07Qr76RiiDGdpqwRYisA)Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Today on our show, we’re talking about future-proofing products and services to connect the dots between creating experiences people love and contributing toward a more regenerative future for people and planet. Today’s guests, Chiara Diana, Chief Design Officer at frog and Ruth Thomson, Senior Vice President at Cambridge Consultants, will be taking us through five key challenges they’ve identified businesses face when creating transformation in a more Connected World.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)Download the new frog report Chief Challenges 6: Making Connectivity Matter (https://go.frog.co/making-connectivity-matter)Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-42-shifting-from-performance-to-outcomes)Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)Read 'Customer-Centricity in the Connected Era: Overcoming Five Common Challenges' in Business Leader (https://www.businessleader.co.uk/customer-centricity-connected-era-overcoming-five-common-challenges/)Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

What if 'future' was a verb? Could that inform our approach to building a society with lasting value for people and planet? Historically, the world of innovation has emphasized the human experience, which, in most contexts, translates into being zeroed in on the needs of the end user of a product or the customer of an organization. Of course, this remains mission-critical to making things people love. But today, creating with intention requires a much broader remit. It requires expanding to include decision-making that considers societal and environmental factors. To discuss how to shift toward a more “planet-centric mindset,” we’re joined by Idun Aune, designer and Head of Sustainability in frog Norway.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-41-5-foundations-of-planet-centric-innovation) Download the frog guide 'The Regenerative Compass' (https://go.frog.co/the-regenerative-compass) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Today on our show, we’re talking about what we here at frog call the ‘Connected World.’ Connecting hardware to the internet is not exactly new at this point. But what is new is the reach our connected devices can have, the services and applications they enable, the technology behind them and the positive outcomes they can have on people and planet. To talk about the potential applications of connectivity, four strategies for success and the pitfalls to avoid, we're joined by five experts from across frog and Capgemini Invent. Our Guests: Jeff Hebert, Global Head of Intelligent Products and Services in Intelligent Industry, Capgemini InventRichard Traherne, Global Head of Next Frontiers, Capgemini InventChiara Diana, Vice President, Chief Design Officer and Head of the Global Innovation Team, frogHeather Brundage, Senior Director, Strategy and Innovation, Synapse Product DevelopmentPhil Vann, Vice President, Intelligent Products and Services, Capgemini InventBrought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)Download the new frog Chief Challenges 6: Making Connectivity Matter (https://go.frog.co/making-connectivity-matter)Find episode transcripts and more from our conversation (https://www.frog.co/designmind/design-mind-frogcast-ep-40-making-connectivity-matter)Learn more about the 'Connected World' at frog (https://www.frog.co/services/connected-world)

Today on our show, we’re jumping into the constantly shifting, sometimes chaotic world of social media. For those developing social media strategy for brands, these are places to tell stories, curate content, sell products and measure engagement. To talk about how to capture attention amidst all the noise while also managing to somehow be authentic on these platforms, we’re joined by two voices deeply enmeshed in this space: Laura Davies, a Senior Performance Marketing Manager at Deliveroo and Isabelle Cavanagh, Marketing Consultant here at frog.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-39-forget-the-social-algorithm/) Download the frog report 'Hacking Innovation' (https://go.frog.co/en/en/hacking-innovation-disruptive-ideas) Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Senior Copyeditor, frog Audio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

Today on our show, we’re talking about connected products and services that perfect customer experience while driving new business value. More specifically, we’re starting with a focus on some very special members of our families: our pets. Recently, our team worked with Nestlé Purina to create an intelligent litter box system that collects and shares data about your cat’s health and wellness. Of course, this use case is just one prime example of using data and technology to improve everyday experiences and better our lives in the process. Joining us for this discussion and more today are Chiara Diana, Chief Design Officer at frog, Kristin Slater, Senior Manager, loT Products, Petivity at Nestlé Purina and Jeff Hebert, Global Head of Intelligent Products and Services in Intelligent Industry for Capgemini Invent and President of Synapse Product Development.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Learn more about the collaboration between frog and Nestlé Purina and the launch of Petivity. (https://www.frog.co/work/petivity-transforms-pet-care-with-ai)Read how to overcome the five challenges of the Connected World by Chiara Diana  on Business Leader here. (https://www.businessleader.co.uk/customer-centricity-connected-era-overcoming-five-common-challenges/)Listener note: we also filmed this conversation. Watch the full video and learn more about the Connected World at frog here. (https://www.frog.co/services/connected-world) Thanks to Steven Strange for this special episode's film/audio production (http://www.stevenstrange.com) and Richard Canham of Lizard Media for editing this podcast (http://www.lizardmedia.co.uk)

Today on our show, it’s time to talk shop. Malls, department stores, traditional brick-and-mortar—these are still a big part of everyday life. But even frequent in-store patrons are increasingly finding themselves buying more items online. And while that’s great when searching for exactly what you’re looking for, it does take some of the serendipity out of it all. Our guest, Brian Beitler, Founder of the video commerce platform sune and General Manager of Live Shop Ventures for Qurate Retail Group, has been thinking a lot about how to bring some of that in-store magic to online spaces. From using data to personalize eCommerce to putting video storytelling at the center of shopping experiences, Brian and his team are leaning into the future of retail for brands, influencers and, of course, shoppers.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-37-window-shopping-for-the-digital-world/)Download the frog report 'The Future of Retail: What's In Store for Brick-and-Mortar?' (https://go.frog.co/the-future-of-retail-report)Host/Writer: Elizabeth Wood, Editorial Director, frogResearch & Story Support: Camilla Brown, Senior Copyeditor, frogAudio Production: Richard Canham, Lizard Media (https://www.lizardmedia.co.uk)

At a time when how we pay for things and how we manage our money has increasingly become embedded into our everyday interactions, from using our devices for contactless payments to getting financial advice online, financial institutions are integrated into everything and yet in some ways less visible than they’ve ever been. To talk about what this means for institutions and consumers alike, we’re joined by Dan Roberts, Global Head of Business Banking for HSBC. In his role, Dan travels a lot to get perspective on financial trends around the world. Here he shares what it means to go beyond banking to meet the needs of an increasingly digital world powered by data, AI and tech-enabled information sharing.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)Visit us to learn more about Next-Generation Financial Services at frog. (https://www.frog.co/sector/financial-service-design)Download the new frog Chief Challenges 5: Banking on Invisibility report. (https://go.frog.co/banking_on_invisibility)