The Human Element People First: Devika Menon on Participatory Service Design

In this episode of the AIGA Design Podcast, Lee-Sean Huang and Giulia Donatello engage in an inspiring conversation with Devika Menon, a service design and delivery lead at the City of Philadelphia. They explore Devika's diverse career journey, from her early days in animation film design to her current role in civic design. The discussion highlights the importance of human-centered design, the challenges of working within government systems, and the significance of participatory service design. Devika shares insights on navigating uncertainty, the impact of cultural experiences on design thinking, and the value of collaboration in creating sustainable change.Episode Recommendations:Book: Good Services: Decoding the Mystery of What Makes a Good ServiceBook: Braiding Sweetgrass

In this episode of the AIGA Design Podcast, Lee-Sean Huang and Giulia Donatello engage in a thought-provoking conversation with Kevin Flores, an experienced product and design leader, founder and coach. They delve into Kevin's diverse career journey, from his early days in Silicon Valley to his experiences with major corporations like LinkedIn and Verizon. The discussion highlights the importance of adaptability in design careers, the evolving role of design leaders, and the significance of personal branding. Kevin shares insights on navigating the challenges of the design industry, the impact of AI on design processes, and the value of cultivating a unique design sense. He reminds designers that even as AI evolves, maintaining a sharp critical lens remains an essential skill.Episode Recommendations:Kevin's Book: Design Career HandbookShort Film: Powers of TenBook recommendation: Orbiting the Giant Hairball

In this episode of the AIGA Design Podcast, Lee-Sean Huang and Giulia Donatello speak with George Aye, co-founder of Greater Good Studio⁠, about his concept of “pissed off optimism”, the tension between acknowledging what’s broken and believing in the possibility of meaningful change. The conversation explores the power of community, the realities of navigating race and identity in the design profession, and the transitions and trade-offs that come with moving from designer to business owner. George also reflects on the principles that guide his studio, the importance of ethics in design education, and the role designers can play in supporting social change. The episode concludes with inspirational media recommendations and a call to action for designers to connect with local nonprofits.

In this insightful episode of the AIGA Design Podcast, hosts Lee-Sean Huang and Giulia Donatello are joined by Sahar Chung, Director of Product Strategy at Multiplayer. Sahar shares her unique career journey, from her early days as a NASA contractor to becoming a leader in the UX field. The conversation delves into the evolution of UX research as a strategic partner, the importance of building inclusive methodologies, and the critical role of relationship-building in design. Learn about Sahar's co-founding of Confetti Q&A, a platform for community-driven discussions on industry challenges. Connect with Sahar Chung:https://saharchung.com/LinkedinSahar’s recommendation: Fantasy HighJoin us for the 2025 AIGA Design Conference, October 9-11 in Los Angeles, California – ⁠⁠⁠https://www.aiga.org/design/aiga-design-conferenceWatch the video version of this podcast on YouTube: https://www.youtube.com/watch?v=MscLQyFFwVI

In this episode of the AIGA Design Podcast, hosts Lee-Sean Huang and Giulia Donatello sit down with Helder Santo, a partner at Unnamed, to explore the dynamic intersection of design, technology, and performance. Helder shares his journey through the evolving landscape of digital marketing and design, highlighting key moments from his career at renowned creative agencies. The conversation delves into the concept of a regenerative design ecosystem, the challenges of venture building in creative agencies, and the transformative potential of AI in design. Helder emphasizes the importance of embracing change, building trust, and fostering innovation within teams and client relationships.Connect with ⁠Helder Santo:[email protected]’s recommendation: SeveranceJoin us for the 2025 AIGA Design Conference, October 9-11 in Los Angeles, California – ⁠⁠https://www.aiga.org/design/aiga-design-conference

In this episode of the AIGA Design Podcast, Lee-Sean Huang and Giulia Donatello speak with Sunny Bonnell, Co-Founder & CEO of ⁠Motto⁠, about the powerful intersection of design and performance. Sunny shares her nonlinear career journey, emphasizing the importance of stirring emotion and inspiring action through creativity. The conversation delves into the essentials of brand transformation, the significance of visionary leadership, and how the design ecosystem is rapidly evolving with technology. Sunny also discusses her book, '⁠Rare Breed⁠,' which encourages leaders to embrace their unique and defiant traits as strengths, and introduces ⁠Vision Camp⁠, a program aimed at cultivating visionary leaders. The discussion explores the necessity of resilience, the pursuit of perfection in one's craft, and how to build brands around ideas worth rallying around.In a rapidly evolving industry, how can we turn our unconventional traits into a catalyst for visionary leadership and impactful brand transformation?Connect with ⁠Sunny Bonnell:⁠⁠https://wearemotto.com/⁠⁠ LinkedIn⁠ MottoInstagram Motto⁠Motto’s Vision Camp⁠Sunny Bonnell’s book: ⁠Rare Breed: A Guide to Success for the Defiant, Dangerous, and Different⁠ Sunny’s recommendation: Jiro Dreams of SushiJoin us for the 2025 AIGA Design Conference, October 9-11 in Los Angeles, California – ⁠https://www.aiga.org/design/aiga-design-conference

In this episode of the AIGA Design Podcast, Lee-Sean Huang and Giulia Donatello speak with Maria Fernanda La Rotta, co-founder and head of strategy at ⁠Switch Strategy⁠, about her dynamic career journey and the mission of her company to champion inclusion and drive innovation. Maria reflects on the strategic value of a design MBA, her commitment to empowering the next generation through her teaching role at Parsons, and how Switch Strategy specializes in developing niche markets for growth. The conversation also explores the challenges and opportunities within the current market, the critical importance of strategic design in solving business problems, and the evolving impact of AI on the industry. The discussion delves deeper into how inclusion drives business value, the necessity of advocating for it to enhance business performance, and the power of being a connector of ideas and people. How can strategic design be a catalyst for embedding genuine inclusion in today's evolving business landscape?Connect with ⁠Maria Fernanda La Rotta on LinkedIn⁠Switch Strategy: ⁠https://switchstrategy.co/⁠Maria Fernanda’s book recommendation: ⁠Steal like an Artist⁠Join us for the 2025 AIGA Design Conference, October 9-11 in Los Angeles, California – ⁠⁠https://www.aiga.org/design/aiga-design-conference⁠

In this episode of the AIGA Design Podcast, Lee-Sean Huang and Giulia Donatello speak with Richard Moross, founder and CEO of MOO, about his journey from early entrepreneurial experiments to building a globally recognized print and design company.Richard reflects on the evolution of MOO, the balance between quality and scale, the value of thoughtful company culture, and how hybrid work is reshaping collaboration.The conversation also explores the deeper relationship between design and performance, the importance of making design accessible to all, and how inspiration can come from unexpected places—like film, or a trip to the supermarket. Richard shares his personal leadership rituals and offers recommendations for films that continue to spark his creativity.How do we navigate the duality of crafting exceptional design while making it accessible to all?Movie Recommendations:Sound CityBeatles Documentary Get BackThe Holy MountainJodorowsky's DuneWatch the video version of this podcast interview on the AIGA Design YouTube Channel

In this episode of the AIGA Design Podcast, Lee-Sean Huang and Giulia Donatello speak with Ivan Boscariol, Senior Innovation Specialist and public service designer at the Inter-American Development Bank (IDB). Ivan shares his journey from a background in international relations to working at the intersection of design, innovation, and public service in Latin America.The conversation explores what it means to be a designer within a large public institution, and how to navigate the cultural and bureaucratic complexities that come with the territory. Ivan reflects on the importance of intentionality in design, the need to adapt innovation processes to local contexts, and why trust and collaboration are essential to driving change.He also unpacks the multiple meanings of design practice—as a verb and as a noun—and how those interpretations shift across cultures. Offering a fresh perspective, Ivan highlights the often-overlooked upsides of bureaucracy, and how structure can actually support innovation within large, complex organizations like the IDB.From the challenges of scaling solutions to the power of relationship-building, this episode offers valuable insights into designing for impact within systems that are often slow to change—but full of potential.What if we viewed bureaucracy not as a barrier, but as a material we can design with?Ivan's LinkedInDocumentary: Horizon Zero DawnBook: Good Strategy, Bad Strategy by Richard P. Rumelt

In this episode of the AIGA Design Podcast, Kinda Ghannoum shares her captivating journey from architecture into the vibrant world of graphic design, emphasizing her passion for preserving cultural heritage through the Syrian Design Archive. Hosts Lee-Sean Huang and Giulia Donatello discuss with Kinda the vital role design plays in documenting history, elevating cultural identities, and inspiring future creativity amidst political challenges.Kinda explores the nuanced relationship between her Polish and Syrian heritage, revealing how these cultural layers enrich her creative process and contribute to her distinct approach to design. She emphasizes accessibility and storytelling, underlining the significance of sharing design resources widely and effectively.The conversation delves into the broader landscape of Arabic visual identity, showcasing how each Arab country preserves tradition while cultivating unique design aesthetics. Kinda highlights Arabic script's integral role in visual storytelling and cultural representation. She also shares her experiences collaborating on the Syrian Design Archive, underscoring collective storytelling and teamwork in promoting cultural understanding and appreciation.How do you preserve cultural authenticity while embracing modern design practices?Connect with Kinda Ghannoum on InstagramExplore the Syrian Design Archive on Facebook and InstagramKinda’s book recommendation: The Arab of the FutureJoin us for the 2025 AIGA Design Conference, October 9-11 in Los Angeles, California – https://www.aiga.org/design/aiga-design-conference