Nurturing Customer Relationships

How do you deliver today's results while building tomorrow's innovations? This episode introduces the "Perform and Transform" habit and the concept of "Paranoid Optimism"—using data to face the dark side so you have a real reason to be positive.🎙️ Featured Experts- Peter Hinssen: Serial entrepreneur and expert on the "Never Normal". - Howard Yu: IMD Professor and author of LEAP.- Risto Siilasmaa: Entrepreneur and Chairman.- Diana Kander: Innovation strategist.🚀 Key Takeaways- The 10% Rule: Peter Hinssen on why carving out time for "The Day After Tomorrow" is a survival requirement.- Perform AND Transform: Howard Yu breaks the "pendulum swing" myth—why future-ready companies don't choose between cost-cutting and innovation.- Paranoid Optimism: Risto Siilasmaa’s framework for analyzing the environment honestly to create actual confidence.- Curiosity Hour: Diana Kander’s tactical challenge to set aside one hour a week for strategic thinking.- The 1% Troublemakers: Peter Hinssen on identifying "frustrated enthusiasts"—the people comfortable doing things they’ve never done before.

AI won’t take your job, but a human using AI might. This episode moves past the hype to discuss the redistribution of work, the ethical "red lines" for leaders, and why your proprietary data is the only thing you can't afford to rent.🎙️ Featured Experts- Howard Yu: IMD Professor and Future-Readiness expert.- Sukhinder Singh Cassidy: CEO of Xero.- Risto Siilasmaa: Technology visionary.- Jonah Berger: Behavioral scientist.- Peter Hinssen: Serial entrepreneur and expert on the "Never Normal"🚀 Key Takeaways- Human Judgment as the Ultimate Prompt: Why AI makes complex reasoning and "end-to-end" ownership more critical for humans, not less.- The 500% Improvement Goal: Risto Siilasmaa explains why aiming for small AI wins is a waste—aim for 500% to force a total process rethink.- Ethical Red Lines: Peter Hinssen discusses where AI should stay out of profoundly human decision-making.- Don't Build Your Own LLM: Howard Yu’s tactical advice: rent the tools, but own the data flow.- The Urgency Paradox: How to build a sense of urgency around AI without scaring your workforce into paralysis.

Leadership isn't about making 100% correct decisions; it’s about having a system to recover from the 46% that don't work out. This episode dives into the "inputs vs. outputs" of decision-making and why the best leaders "ignore" their C-suite to find where the magic really happens.🎙️ Featured Experts- Sukhinder Singh Cassidy: CEO of Xero and author of Choose Possibility.- Risto Siilasmaa: Former Chairman of Nokia and founder of F-Secure.- Diana Kander: Innovation strategist and bestselling author.🚀 Key Takeaways- The Tennis Principle: Sukhinder Singh Cassidy explains why the best players only win 54% of points—and how to apply that "recovery mindset" to business.- Go Where the Magic Happens: Why Sukhinder ignores the C-suite for the first 90 days to build relationships with the "atomic" value creators.- Bad News is Good News: Risto Siilasmaa’s rule for avoiding catastrophes: create a culture where people are rewarded for flagging failure early.- The Trap of Success: Diana Kander explains how expertise can actually stunt growth by shutting down curiosity.- Data vs. Human Intervention: Why mindlessly following data leads to "Checking Account" traps and where human intuition must step in.

In an era of technological abundance, the human element is no longer a "soft skill"—it is your greatest competitive advantage. This episode explores the shift from linear career ladders to "career portfolios" and why trust is the invisible glue that holds distributed teams together.Nordic Business Forum 2025 brings together a powerhouse panel to discuss the future of nomadic professionalism and the science of connection.🎙️ Featured Experts- Peter Hinssen: Serial entrepreneur and "Never Normal" expert.- April Rinne: World-renowned advisor on the "Flux Mindset."- Gianpiero Petriglieri: Associate Professor of Organizational Behavior at INSEAD.- Jonah Berger: Bestselling author and Wharton Professor.🚀 Key Takeaways- The Career Portfolio: April Rinne explains why your career is no longer a ladder but a curated portfolio that you—not your employer—own.- Homes for Talent: Gianpiero Petriglieri outlines the three types of learning that turn a company into a "home": learning for Performance (Competence), Voice (Courage), and Collaboration (Connection).- Start with Trust: Why many organizations are designed with an "assumption of mistrust" and how to flip the script to increase speed and agility.- The Power of Certainty: Jonah Berger breaks down the behavioral science of language—how using "could" vs. "should" can unlock team creativity.- The "Alpha School" Approach: Peter Hinssen discusses why teaching kids (and employees) how to engage is more vital than teaching technical content.

The old rules of HR are dead. In this episode, we challenge the most common myths about talent and explore how to build a workplace that doesn't just "keep" people, but sets them free to do their best work.This video is part of our 4th season of backstage interviews at Nordic Business Forum 2025. We sit down with founders, organizational psychologists, and CEOs to discuss how to attract the talent you’ll need 24 months from now—not just the talent you have today.🎙️ Featured Experts- Diana Kander: Innovation strategist and expert on organizational performance.- Milda Mitkute: Co-founder of Vinted, Europe’s leading C2C marketplace.- Gianpiero Petriglieri: Associate Professor of Organizational Behavior at INSEAD.- Sukhinder Singh Cassidy: CEO of Xero and former President of StubHub.🚀 Key Takeaways- The "Look-alike" Trap: Sukhinder Singh Cassidy explains why hiring for "culture fit" based on your current team is the biggest predictor of future failure.- Identity Workspaces: Gianpiero Petriglieri shares his research on why the best workplaces feel like a "home" for our working selves—combining a sense of belonging with radical freedom.- Continuous Growth vs. Average Talent: Milda Mitkute reveals the key differentiator: top talent stays for the promise of growth, while average talent stays for security.- The Case for "Constructive Agitators": Why the people who complain about the status quo (your "10xers") are your most valuable indicators of where your culture needs to change.- Collaborative Learning: Why genuine collaboration requires a commitment to each other's learning, not just a shared interest in finishing a task.- Tactical Ownership: How to drive an owner-mindset by organizing teams around cross-functional problems rather than traditional departments.

Why do high-potential projects stall? Why does technology often fail to deliver the productivity boost we expect? In this episode, we explore the hidden killers of performance and the science of making ideas "contagious."This video is part of our 4th season of backstage interviews at Nordic Business Forum 2025. We’ve gathered five of the world’s leading experts to discuss how to align your team, remove barriers to change, and drive performance that actually scales.🎙️ Featured ExpertsHoward Yu:- Professor at IMD and expert on future-readiness.- Jonah Berger: Wharton Professor and bestselling author of Contagious and The Catalyst.- Peter Hinssen: Serial entrepreneur and expert on the "Never Normal."Diana Kander: Innovation strategist and author.- Gianpiero Petriglieri: Associate Professor of Organizational Behavior at INSEAD.🚀 Key Takeaways- The "Shared Viewpoint" Gap: Howard Yu explains why asking 30 people about strategy often leads to 35 different answers—and how this kills speed.- Defining Performance as Art: Gianpiero Petriglieri challenges the "machine" mindset, urging leaders to see performance as bringing values and principles to life.- Zombie Hunting: Diana Kander reveals how to identify "zombie" projects—tasks that take more effort than the value they create—and how to kill them.- The "Pushing" Paradox: Jonah Berger discusses why pushing for change causes people to dig in their heels, and how to become a "Catalyst" instead.- Beyond Co-pilot: Peter Hinssen discusses why simply buying AI licenses won't fix a broken work culture.- The Science of Sharing: Why engagement matters more than views, and why leaders must be willing to talk about failure to achieve true success.

How do some companies survive for decades while others vanish in months? In this episode, we dive deep into the mechanics of business reinvention and the "Phoenix" mindset.This video is part of our exclusive backstage interview series at Nordic Business Forum 2025. Now in its 4th season, we bring you the brightest minds in leadership and innovation to help you navigate a rapidly changing world.🎙️ Featured ExpertsIn this episode, we sit down with three world-class thinkers:- Peter Hinssen: Renowned author and serial entrepreneur, expert on the "Never Normal."- Diana Kander: Innovation strategist and New York Times bestselling author.- Risto Siilasmaa: Former Chairman of Nokia and founder of F-Secure.🚀 Key Takeaways- Unicorns vs. Phoenixes: Why it’s harder (but more rewarding) to reinvent an existing company than to build a new one from scratch.- The Power of "No": Diana Kander explains the "Reverse Resume"—judging your growth by the opportunities you turn down to stay focused on what matters.- Mindset over Technology: How Microsoft’s transition to a growth mindset under Satya Nadella serves as the ultimate blueprint for transformation.- The King Kong Trap: Why big, "loud" companies are often just one step away from becoming dinosaurs.- Constant Iteration: Risto Siilasmaa shares how to treat business like a ship at sea—constantly course-correcting based on real-time data rather than rigid plans.- The Blank Sheet of Paper: Why experts often fail to innovate and how to reimagine your business from version 2.0.

A vibrant company culture is essential for success, especially during periods of growth and change. Join leaders like Bozoma Saint John, Kim Scott, and Will Guidara as they share how diversity, empathy, and feedback can transform your organization. From aligning culture with strategy to cultivating strong relationships within teams, this episode explores the practical ways leaders can create environments where innovation and trust thrive. Key Topics:🌈 Embracing diversity and inclusion🤝 Building a culture of trust and feedback🚀 Aligning culture with organizational goals

How do you deliver unforgettable customer experiences? By prioritizing connection, personalization, and emotional resonance. In this episode, Will Guidara and Steven Van Belleghem share strategies for building authentic customer relationships through innovative and thoughtful approaches. Learn how mapping the customer journey, leveraging technology, and fostering hospitality can differentiate your business and build lasting loyalty. This episode is a must-listen for anyone focused on creating exceptional customer experiences. Key Topics: 💡 Personalization over segmentation 🤝 Hospitality as a competitive differentiator ✨ Creating emotional connections with customers

To grow in a rapidly changing world, leaders must unlearn outdated beliefs and embrace a mindset of curiosity and continuous improvement. Drawing inspiration from Daniel Kahneman and Jim Collins, this episode explores how to rethink past assumptions and adapt to new realities. Discover how to celebrate being “less wrong,” maintain momentum with the "20-Mile March," and create environments that foster curiosity and resilience. This episode will challenge you to think differently about leadership. Key Topics:🧠 Finding joy in learning from mistakes📈 The "20-Mile March" for consistent progress🎯 Creating a culture of curiosity and growth