One Inc’s Owen: Payments, Choice, Communication Build Trust for Auto Insurers

Technology is playing a part in improving workplace safety and acting as a constraint in workers’ compensation premiums, according to Paul Zamora, ICW Group’s chief underwriting officer, commercial lines.

Sarah Owen, chief product officer, One Inc, discusses new research that shows how speed, flexibility and clear communication in the auto claims payment experience are becoming decisive drivers of customer trust and long-term loyalty for insurers.

Chief Data Officer Anurag Shah, Strategic Insurance Agency Alliance, explains how agents and brokers can avoid common data missteps, leverage real-time business intelligence and turn rapid technological change into a competitive advantage.

Please join us for an interactive discussion with industry experts on the latest developments shaping the non-life run-off market. The session will touch on recent research insights, notable activity over the past year and expectations for the year ahead. The panel will provide a broad look at how the market has been evolving, including the growing presence of specialist participants and the continued refinement of the run-off model. The discussion will also highlight general themes around product structures, the types of needs these solutions address and the industry’s ongoing efforts to navigate and reshape long-standing perceptions of the legacy space. (January 14, 2026)

Senior AM Best analytical staff walk through the 2026 outlooks and the global, economic, social and technological trends that are shifting the industry and key factors expected to shape results in 2026. (Event Date: December 9, 2025)

George Hosfield, vice president, Home Insurance, LexisNexis, discusses key findings from the 2025 LexisNexis Home Trends Report, examining rising loss severity, surging catastrophe claims and what intensifying weather-driven risks mean for homeowners insurers.

Eric Wedin, head of North America financial lines, Allianz Commercial, discusses findings from the company’s latest D&O Insurance Insight Report, examining how geopolitical instability, cyber incidents, and other global factors are reshaping directors and officers liability exposures heading into 2026.

Torbjorn Soltvedt, associate director of political violence, Verisk Maplecroft, explains how growing political polarization, fiscal strain and the amplified role of social media are driving a global increase in disruptive protests, with commercial property increasingly targeted.

Xceedance Americas President Travis MacMillian outlines six key technology trends, including real-time underwriting, that are redefining insurer operations, governance and customer engagement in 2026.

Jim Williamson, president and CEO, Everest Group, said reinsurance pricing expected to decline moderately in 2026, with ample capacity from major carriers. Williamson spoke with AM Best TV at the Cayman Captive Forum 2025.