353: Can AI Bring Back the Human Side of CRM? Jody Glidden, CEO of Postilize, on Nurturing Relationships

Jody Glidden is the CEO and founder of Postilize, a company focused on reinventing CRM through AI. Before launching Postilize, he co-founded Introhive and served as CEO until 2022, helping raise over $100 million to build the enterprise relationship management category. A serial entrepreneur, Jody previously founded icGlobal, which was acquired by Smartforce, and played a key role in scaling Chalk Media, later acquired by BlackBerry maker Research in Motion. He holds a BBA from the University of New Brunswick and a Master’s in Information Systems from Harvard.In this conversation, we discuss:Why traditional CRMs fail to reflect how relationships actually evolve—and how Postilize is addressing that gapHow Postilize handles privacy, hallucinations, and human oversight to stay useful without crossing ethical linesJody’s approach to using AI not to replace human connection, but to augment and scale authentic relationship buildingHow relationship intelligence helps sales and go-to-market teams understand who to engage, when, and whyWhy keeping CRMs accurate is nearly impossible without automation and real-time enrichmentWhat Jody learned from building Introhive and why Postilize is taking a radically different approachThe future of CRM as a system of engagement rather than just a system of recordResources:Subscribe to the AI & The Future of Work NewsletterConnect with Jody on LinkedInAI fun fact articleOn How To Manage Enterprise Apps That Support Thousands of Employees for a Rapidly Growing Global Company. 

Anthony Moisant is the Chief Information Officer (CIO) and Chief Security Officer (CSO)  at Indeed, the world’s leading job site with over 610 million job seeker profiles. He joined Indeed nearly five years ago after serving in a similar role at sister company Glassdoor for eight years. As CIO, he leads the teams responsible for the internal technology that supports employees and drives the business. As CSO, he oversees the security team focused on protecting the data of job seekers, customers, and employees. Anthony is also a graduate of the U.S. Navy Nuclear Submarine School.In this conversation, we discuss:Indeed’s goal to cut time-to-hire by 50% by removing friction across systems and workflows.Solving the hiring challenges so every application gets seen and answered, using AI to improve matching and follow-ups.Why skills (not degrees) will define the future of hiring, and how job seekers can prepare for a skill-first economyHow to double team productivity with AI while keeping trust high and addressing fears about automation.A values-driven approach to AI ethics: transparency, fairness testing, red-teaming models, and an “AI constitution” agent.The lessons Anthony brought from the U.S. Navy and how they continue to shape his leadership approach in high-pressure environmentsResources:Subscribe to the AI & The Future of Work NewsletterConnect with Anthony on LinkedInAI fun fact articleOn How to Invest and Advise Early Stage Tech Companies

A few days ago, Nick Mehta announced his transition from CEO to Board Director and Special Advisor at Gainsight. As CEO, he spent more than a decade transforming the company into a global leader in customer success, serving over 20,000 customers and surpassing $100 million in ARR. Before Gainsight, he led LiveOffice through its acquisition by Symantec and co-founded Chipshot in the 90s. Nick serves on the boards of F5 and PubMatic and holds a Bachelor’s degree in Biochemistry and a Master’s degree in Computer Science, both from Harvard. Known for leading with heart, humor, and humility, he’s also the voice behind the blog Mehtaphysical Musings, a rapper, and a YouTube creator with over 50 parody videos.In this conversation, we discuss:How Nick Mehta balances vulnerability and optimism as a leader navigating uncertaintyWhy Gainsight’s values like “childlike joy” matter more in an AI-driven worldWhat happens to identity and purpose in a post-work economy shaped by automationThe growing divide between capital and labor, and why Marxist ideas are resurfacing in the AI eraWhy we shouldn’t assume past tech cycles will repeat and how to question AI's impact on jobsWhat Gainsight’s AI initiative “Atlas” reveals about the rise of agentic tech in customer successResources:Subscribe to the AI & The Future of Work NewsletterConnect with Nick on LinkedInPast Episode with Nick [Season 5, #298]: On Building A Human-First AI CultureWatch this for a laugh: “I promise that you’ll never find a CEO like Nick”Recommended by Nick:Three-Body Problem by Liu CixinPlayer Piano by Kurt Vonnegut 

Dr. Jad Tarifi is the co-founder of Integral AI, a company he launched in 2021 after holding senior AI roles at Google. He earned his PhD in Computer Science and AI from the University of Florida and completed his undergraduate studies at the University of Waterloo. A returning guest to the podcast, Jad is a leading thinker on world models in AI and often shares insights on the science of longevity and the future of intelligence.In this conversation, we discuss:Why Jad believes the goal of AGI isn't intelligence but freedom, and how that redefinition reframes both ethics and alignmentThe role of world models in achieving AGI, and why video prediction alone isn't enough for robust, reliable reasoningWhat it means to design AI that can autonomously learn new skills with minimal energy and data, matching or exceeding human learning efficiencyHow Integral AI is building AGI-capable models by focusing on unsupervised abstraction and embodied, open-ended agentsHow Jad defines superintelligence and what it reveals about the evolving relationship between humans and machinesA glimpse into Integral’s long-term roadmap, including recursive superfactories and post-AGI economiesResources:Subscribe to the AI & The Future of Work NewsletterConnect with Jad on LinkedInAI fun fact articleOn How To Pick The Right Business Problem to Solve with AIJad Tarifi’s past episode on how to train AI to reason like humans

To celebrate International Youth Day (August 12), this special compilation episode of AI and the Future of Work brings together inspiring voices with wisdom for both young people starting out and the leaders, parents, and mentors guiding them.In this episode, we revisit key moments from four remarkable guests who share timeless lessons on navigating change, finding meaning in work, embracing vulnerability, and developing the human-centered skills that will matter most in the future.Featuring Guests:🔹 Bruce Feiler, Bestselling Author - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/14158168 🔹 Linda Rottenberg, Co-Founder & CEO, Endeavor - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/8356582 🔹 Mark McCrindle, Social Researcher & Speaker -  Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/13014260 🔹 William Osman, Tech Creator & YouTuber - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/15701415-301 💡 What You’ll Learn:Why your work journey will change multiple times—and how to embrace itHow vulnerability can make leaders more relatable and effectiveThe enduring value of human-centered skills in a tech-driven worldWhy experimentation and adaptability are critical for successHow leaders and mentors can help create opportunities for young peopleWhether you’re charting your own course or helping others navigate theirs, these conversations will inspire you to take bold steps toward a meaningful future.—Inspired by something in this episode? Share your favorite insight on social and tag us. And don’t forget to subscribe for more conversations with the leaders shaping the future of work.Other special compilation episodes: Lessons from Four Unicorn CEOs Disrupting Massive Markets with AI (Special Episode)Ethical AI in Hiring: How to Stay Compliant While Building a Fairer Future of Work (HR Day Special Episode)The Future of AI Ethics Special: Perspectives from Women Leaders in AI on Bias, Accountability & TrustAI and Safety: How Responsible Tech Leaders Build Trustworthy Systems (National Safety Month Special)World Health Day Special: How AI Is Making Healthcare Smarter, Cheaper, and KinderData Privacy Day Special Episode: AI, Deepfakes & The Future of Trust

William Chan is the co-founder and CEO of Iodine Software, a company he helped launch in 2010 to pioneer the use of AI in helping healthcare providers get paid. A serial entrepreneur, he previously co-founded WhisperWire, acquired by Convergys, and Crimson, acquired by The Advisory Board, and has held product leadership roles at companies including Oracle. William holds a BS in computer science from Cornell University and an MBA from Harvard Business School.In this conversation, we discuss:The challenges hospitals face in accurately capturing patient care details for proper reimbursement.How AI can address staffing shortages by assisting with clinical documentation review.The importance of responsible AI that supports, rather than replaces, human decision-making in healthcare.Strategies to reduce bias and improve accuracy by training AI models on diverse datasets from different hospital types and geographies.Why AI must deliver clear, actionable insights that clinicians can validate, ensuring trust and accountability in healthcare decisions.William’s vision for reducing the $260 billion in administrative waste and enabling providers to focus more on patient care.Resources:Subscribe to the AI & The Future of Work NewsletterConnect with William on LinkedInAI fun fact articleOn How To Revolutionizing Finance and Decision-MakingPast episodes mentioned in this conversation:[With Dr. Shiv Rao, CEO and Co-Founder of Abridge] - On How Generative AI is fixing the Biggest Problem faced by Doctors

Dr. Mark van Rijmenam is ranked as the world's best futurists and is known globally for his trademark “Optimistic Dystopian” viewpoint. Recognized by Salesforce as a top voice shaping the future of AI, he’s a sought-after speaker on the relationship between innovation and humanity. He delivered the world’s first TEDx Talk in VR (2020) and introduced a digital twin that speaks 29 languages (2024). Mark holds a PhD in Management from the University of Technology Sydney, where he studied how organizations can use big data, blockchain, and AI. He’s also a six-time author and dedicated endurance athlete.In this conversation, we discuss:Why Dr. Mark van Rijmenam believes we need a paradigm shift to prepare society for the long-term consequences of AI and quantum computingThe critical difference between building technology for shareholders versus stakeholders and how that shapes our futureWhat the “spiral dynamics” framework reveals about humanity’s current worldview and its path toward a more interconnected mindsetHow banning technology for kids under 16 could protect future generations and reshape digital educationThe risks of anthropomorphizing AI and the need to preserve human agency in a world increasingly shaped by machinesWhat inspired Dr. Mark’s sixth book Now What? and how he uses fiction, philosophy, and global cultures to help readers ride the tsunami of changeResources:Subscribe to the AI & The Future of Work NewsletterConnect with Mark on LinkedInAI fun fact articleOn Extending Life With AIExplore more from Dr. Mark van Rijmenam:Now What? How to Ride the Tsunami of ChangeFuturwise Platform — The Fastest Path to your Next InsightDr. Mark’s TEDx Talk in VR 

Bhaskar Roy is the Chief of AI Products & Solutions at Workato, the workflow automation leader with more than 11,000 customers and a $5.7 billion valuation. He has been with the company for nearly 11 years, previously serving as CMO. A serial head of products, Bhaskar co-founded Qik, which was acquired by Skype in 2011 for $150 million and later by Microsoft for $8.5 billion, and later held leadership roles at Playphone. He holds a Bachelor’s degree in Computer Science from the Birla Institute of Technology in Mesra, India.In this conversation, we discuss:Bhaskar’s journey from co-founding Qik to leading AI products at Workato, and why a lightbulb moment convinced him to pivot from marketing back to product innovationWhat Bhaskar learned from building products that scale globally and how those lessons shape his view on AI’s real-world impactWhy Bhaskar sees AI agents as the next leap beyond low-code automation and how they orchestrate complex business processesThe balance between deterministic workflows and AI’s reasoning capabilities, and how to maintain human oversightHow enterprises can move beyond AI experiments at the fringes to transformative use cases that deliver measurable ROIThe cultural shift required to embrace AI in the workplace, from reducing fear of automation to unlocking new opportunities for employeesResources:Subscribe to the AI & The Future of Work NewsletterConnect with Bhaskar on LinkedInAI fun fact articleOn How to Help Companies Push Boldly Into The FuturePast episodes with amazing guests from Workato:Interview with Vijay Tella, CEO of WorkatoInterview with Carter Busse, CIO at Workato

Dave Treat is the Chief Technology Officer of Pearson, the world’s largest education company headquartered in London, with a market cap of $11 billion and over 17,000 employees. Before joining Pearson, he spent several years at Accenture as a Senior Managing Director leading the Innovation Incubation Group. Dave has also served on multiple technology and industry boards, including the Linux Hyperledger Foundation, Linux Open Wallet Foundation, Digital Dollar Project, and the Global Business Blockchain Council. Earlier in his career, he held leadership roles at Deloitte and UBS. He holds a master’s degree in Higher Education Administration from the University of Michigan and a degree in Psychology from the University of Pennsylvania.In this conversation, we discuss:How Pearson is evolving from a textbook publisher into a software company driving the future of learningWhy AI study tools are reshaping when and how students learn, meeting them at the exact moment they need helpThe mental health and motivation challenges students face today, and how AI can support them with simpler, more personalized learningHow AI can simplify the administrative burden for educators and free them to focus on deeper student engagementWhy the traditional “slingshot model” of education is broken and how skill mapping and lifelong learning are the futureHow immersive, 3D digital learning experiences will replace today’s flat, two-dimensional interactionsResources:Subscribe to the AI & The Future of Work NewsletterConnect with Dave on LinkedInAI fun fact articleOn leveraging AI to create more time in your dayOther resources mentioned in this conversation:[With Dave Marchick, Dean of the Kogod School of Business] - On How AI is Changing AcademiaLost in Transition: Fixing the “Learn to Earn” Skills Gap

In this special compilation of AI and the Future of Work, we spotlight four unicorn CEOs who’ve disrupted entire industries using artificial intelligence—while building cultures of urgency, resilience, and relentless innovation.From scrappy beginnings to billion-dollar valuations, each founder shares what it really takes to build and scale in the AI era.Featured Guests:Wade Foster, Co-founder & CEO of Zapier - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/14202937 Jonathan Siddharth, CEO of Turing - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/15084162 May Habib, Co-founder & CEO of Writer - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/13598374 Arvind Jain, Co-founder & CEO of Glean - Listen to the full conversation: https://www.buzzsprout.com/520474/episodes/12239379 You’ll learn:How successful founders turn early user feedback into fast growthWhy operating with urgency can be a competitive advantage in techWhat mindset shifts are needed to scale from startup to enterpriseHow to lead through uncertainty, doubt, and high-pressure decisionsThe role of resilience and focus in long-term company buildingWhy empowering teams and simplifying execution drives innovationWhether you're building the next unicorn or leading change within your team, this episode is your behind-the-scenes pass to the mindset, strategy, and grit it takes to win.—Inspired by something in this episode? Share your favorite insight on social and tag us. And don’t forget to subscribe for more conversations with the leaders shaping the future of work.Other special compilation episodes:Ethical AI in Hiring: How to Stay Compliant While Building a Fairer Future of Work (HR Day Special Episode)Data Privacy Day Special Episode: AI, Deepfakes & The Future of TrustThe Future of AI Ethics Special: Perspectives from Women Leaders in AI on Bias, Accountability & TrustWorld Health Day Special: How AI Is Making Healthcare Smarter, Cheaper, and KinderAI and Safety: How Responsible Tech Leaders Build Trustworthy Systems (National Safety Month Special)