
No, I don't want to talk to you on the phone to get a price!
No, I don't want to talk to you on the phone to get a price!
How much friction is hiding in your inquiry process? Are you forcing prospects to book a call before sharing pricing info? Is requiring a phone number or too many form fields pushing potential clients away before you even get a chance to talk? In this episode I share real stories and research about where we lose people by making it too hard to start a conversation, and how simple changes can bring in more inquiries from couples who are ready to connect.
Listen to this new 11-minute episode for practical questions you can ask yourself, and easy steps to make your contact process easier and win more clients.
If you have any questions about anything in this, or any of my podcasts, or have a suggestion for a topic or guest, please reach out directly to me at [email protected] or visit my website Podcast.AlanBerg.com
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View the full transcript on Alan’s site: https://alanberg.com/blog/
Summary
In this episode, I share my personal journey with a tech company I discovered at a trade show and how their approach to sharing pricing details made me think about customer friction in the wedding industry and beyond. I was interested in their innovative app for capturing contacts but was quickly frustrated by their process. Their website’s pricing tab simply led me to a contact form that required me to schedule a call instead of giving me even a basic idea of their costs. When I reluctantly filled out the form, I was met with persistent requests for a phone meeting. I made it clear I only needed a ballpark price before deciding to talk further, but they initially insisted on a call. Only after I pushed back did I finally get a price, which turned out to be far more than I expected.
This kind of unnecessary friction, where a business insists on too much information or awkward communication methods, is a surefire way to lose prospects. I discuss how requiring a phone number or even a full mailing address just to ask a question is especially off-putting to Gen Y and Gen Z couples who avoid phone calls. I walk through real examples and statistics that show the more fields your contact form requires, the fewer inquiries you will receive. I urge you to step into the shoes of your potential customers and experience your inquiry process from their perspective. Making it quick and easy to reach you with minimal required information and being transparent about pricing up front can make all the difference. By removing these barriers and being flexible with communication preferences, you will attract more qualified leads and set the tone for a better client relationship.
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I'm Alan Berg. Thanks for listening. If you have any questions about this or if you'd like to suggest other topics for "The Wedding Business Solutions Podcast" please let me know. My email is [email protected]. Look forward to seeing you on the next episode. Thanks.
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