Episode #12 Epic Call Recording Fail

Wreckless employee behavior can put the whole team at risk of getting COVID or having to quarantine. Dr. Mike and Coach Steve feel the pressure from its fall out.

Has the COVID shutdown caused a leak in Dr Mike's new patient pipeline? Does he have a clue of what is happening up front? Coach Steve makes him face the music or at least the epic phone call fail.

Does Dr Mike have a plan for taking care of all of his patients after he reopens the office? The coronavirus pandemic has caused plenty of disruption to our patients' routine and restorative care. Coach Steve talks about options to get him back on track. 

Team zoom meetings can be fun until a team member freaks out and panics the team. Coach Steve and Dr Mike talk about zoom meetings, blind walks, and elbow bumps.

Delivering tough new is usually not a dentist's favorite job. Do you do it by email, text, in-person? Coach Steve has his opinion.

Remaining calm and remaining in charge during the stress of challenging times is what Coach Steve wants Dr Mike to do. This strain of the coronavirus will challenge us.

Breaking or losing dental equipment gets costly real quick. Listen to Dr Mike freak about his beloved loupes.

Sometimes it is a team member that gets us in a bad spot. Can Coach Steve talk his way out of this one?

Is it okay for a team member to miss work because of their kid's first day of school, dance recital, or baseball game? Coach Steve and Dr Mike take on family events.

Your team messes up and you get a bad google review. Take a deep breath, Coach Steve and Dr Mike will help you through it.