Inside the Leader’s Retreat: Takeaways, Tears & Team Building

Not all numbers are created equal. In this episode, we break down the metrics that are holding salons back—and the ones that actually drive growth. From service sales per hour to average ticket, we're cutting through the noise and simplifying what matters most. If you're still basing promotions on retail percentage or obsessing over rebooks at checkout, this one’s for you. Learn how to shift your focus, coach with clarity, and make data work for your team—not against them. 🔗 Links & Resources:📊 Learn more about Skill Coaching: refinenetwork.com/skillcoaching🎓 Join The Artist Academy: refinenetwork.com/artistacademy📥 Get on the list for Scale 2025: refinenetwork.com/scale📸 Follow us on Instagram: @therefinenetwork

In this episode, we’re breaking down the AVV Approach—what it really means to be Available, Visible, and Valuable as a leader. From jumping in to help at the front desk to noticing the tiny details that shape the team’s experience, Evan and Chris get real about how small actions can build trust and impact culture. You’ll hear insights on:- Why leadership isn’t about hierarchy—it’s about presence- How showing up in unexpected ways earns real equity with your team- What stepping into support roles teaches you (and reveals)- The tools and mindset shifts that create visibility without ego Whether you’re running a salon or leading a support team, this conversation offers practical takeaways and mindset shifts to help you lead with clarity, care, and consistency. 🔗 Learn more about The Refine Network and upcoming events: www.therefinenetwork.com 📲 Follow TRN:Instagram: https://www.instagram.com/therefinenetwork/Facebook: https://www.facebook.com/profile.php?id=61557467807003

In this bonus episode, we’re fresh off the REFINE Leader’s Retreat and sitting down to talk through what made this one feel different—from emotional breakthroughs and honest conversations to real-time strategy shifts and unexpected team bonding (golf included). We get into: • The power of vulnerability in leadership • What it really takes to build strong team culture • Systems that support—not stifle—your growth • Why authenticity, not perfection, is the goal Whether you're leading a salon, building a business, or just figuring out your next step, this behind-the-scenes look is full of real takeaways and reminders that you’re not in this alone. 🔗 Learn more about the REFINE Leader’s Retreat: www.therefinenetwork.com/retreat 🔗 More about TRN and our work: www.therefinenetwork.com 📲 Connect with TRN: 🔗 https://www.instagram.com/therefinenetwork/🔗 https://www.facebook.com/profile.php?id=61557467807003

In this episode, we sit down with salon owner and industry leader Wendy Bélanger for an honest, insightful conversation about leadership, change, and the lessons no one talks about. From opening a second business during a season of personal and professional upheaval to reshaping how she leads her team, Wendy shares what it really means to evolve—and how taking ownership of your mistakes can transform your culture for the better. You’ll hear takeaways on: • Building a business that supports team growth • Navigating pivots and learning the hard way • Letting go of ego to lead with authenticity • Why vulnerability is a leadership superpower • How to create connection and culture that lasts Whether you’re managing a team or dreaming up your next big move, this conversation is packed with real-world wisdom from someone who’s done the work—and kept going. 🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲 Connect with TRN: 🔗 Instagram: @therefinenetwork 🔗 Facebook: https://www.facebook.com/profile.php?id=100089433697729

In this episode, we’re digging into how to handle difficult guests, protect your team, and still win the relationship. We share real stories from behind the scenes—including guests who crossed the line—and break down how to lead with radical ownership while setting clear boundaries for your business. You’ll hear insights on: • How to protect your team without pouring gas on the fire • Why "winning" the argument can lose you the relationship • Handling upset guests with radical candor and care • Coaching your team through tough situations • When (and how) to draw a line with problem clients Whether you’re a salon owner, a leader, or just someone who wants to lead with integrity and people skills, this episode will give you real-world strategies you can start using right away.   🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com   📲 Connect with TRN: 🔗 Instagram: @therefinenetwork 🔗 Facebook: The Refine Network

In this episode, Sam Villa joins us for a raw and inspiring conversation on what it really takes to build a legacy in the beauty industry. We talk about leadership, ego, humility, and mentorship, and Sam shares personal stories from his journey—from being told he “should do something else” in beauty school, to becoming one of the most respected educators in the game. You’ll hear insights on: • Managing ego while staying passionate • Coaching vs. teaching (and why it matters) • How to truly connect with your clients and your team • Why the best leaders are learners • The mindset that sets great salon owners apart Whether you're a stylist, salon owner, or educator, this episode is packed with wisdom, warmth, and perspective from someone who’s helped shape the industry from the inside out. 🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲 Connect with TRN: 🔗 Instagram: https://www.instagram.com/therefinenetwork/ 🔗 Facebook: https://www.facebook.com/profile.php?id=61557467807003

In this episode, we dive into authenticity in beauty, personal expression, and the power of individuality—both for stylists and their clients. We also break down how salons can build a social media role, what equipment is actually needed (hint: you don’t need a $20K setup), and the real impact of content creation in the beauty industry. Plus, Ren shares her experience with a viral post, internet trolls, and why going viral isn’t always the goal. 🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲 Connect with TRN: 🔗 Instagram: https://www.instagram.com/therefinenetwork/ 🔗 Facebook: https://www.facebook.com/profile.php?id=61557467807003

Leadership isn’t just about managing a team—it’s about making the right choices, even when they’re hard. In this episode, we break down the real reason many salon owners struggle with leadership, why investing in personal growth matters, and how discipline leads to success while avoidance leads to disappointment. Plus, we share practical ways to develop leadership in your team without feeling overwhelmed. 🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲 Connect with TRN: 🔗 Instagram: https://www.instagram.com/therefinenetwork/ 🔗 Facebook: https://www.facebook.com/profile.php?id=61557467807003

Hiring and retaining young stylists has changed—but has your leadership approach evolved with it? In this episode, we challenge outdated mindsets around new hires, break down tiered commission strategies that work, and tackle the real reason salon owners struggle with Gen Z. From compensation models to company culture, we explore how to attract driven, high-performing stylists and create a clear path for their growth. 🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲 Connect with TRN: 🔗 Instagram: https://www.instagram.com/therefinenetwork/ 🔗 Facebook: https://www.facebook.com/profile.php?id=61557467807003

Ever feel like getting your team to tackle the chore list is an uphill battle?   In this episode, we break down a simple yet powerful exercise that shifts the mindset from obligation to ownership. By using post-it notes to identify areas that impact the client experience, teams naturally take responsibility for maintaining a space that reflects the brand’s standards.   The result?   More accountability, stronger teamwork, and a salon that runs like a well-oiled machine.   Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com