Growth vs. Gossip: Keeping Culture Strong

What’s the difference between venting and gossip — and why does it matter for your team? In this episode, we react to a fiery Dave Ramsey clip and explore how negativity shows up in salons, why it damages trust, and what leaders can do to protect their culture. From handling complaints with solutions to setting clear team standards, we unpack the ongoing work of maintaining a healthy environment where respect and growth can thrive. 🔗 Resources & Links 📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/grow 🎓 Join The Artist Academy:https://www.therefinenetwork.com/artistacademy 📥 Get on the waitlist for SCALE 2025:https://www.therefinenetwork.com/scale 📸 Follow us on Instagram:@therefinenetwork

Ever feel like you’re just showing up, unlocking the doors, and going through the motions? In this episode, we talk about what to do when the passion fades — and how to reconnect with the purpose behind your work. We break down the “ladder of the 4 P’s” (Paycheck → Passion → Philanthropy → Purpose) and share real stories from the salon floor and beyond about finding your magic again. Whether you’re a stylist, salon owner, or leader in any industry, this episode is about moving past burnout and back into inspired work. 🔗 Resources & Links: ✨ Growth Coaching: therefinenetwork.com/growth-coaching  🎓 The Artist Academy: therefinenetwork.com/artistacademy  📥 Get on the list for Scale 2025: therefinenetwork.com/scale  📸 Follow us on Instagram: @therefinenetwork

In this episode of The Refine Network Podcast, we sit down with Joe DiFalco, Senior Partnerships Manager at Phorest, one of the leading salon software platforms, to talk about where the industry is headed and how technology is shaping the future of salons. From the rise of goal-setting features to the power of data-driven decision making, Joe shares insights from over 7 years at Phorest — including what salons are doing differently to grow, which trends are shaping the industry, and why the right tech can be the difference between staying stuck and scaling up. If you’ve ever wondered how software can go beyond booking to truly impact your salon’s success, this conversation is for you. 🔗 Links & Resources:📊 Learn more about Skill Coaching: www.therefinenetwork.com/skillcoaching🎓 Join The Artist Academy: www.therefinenetwork.com/artistacademy📥 Get on the list for Scale 2025: www.therefinenetwork.com/scale📸 Follow us on Instagram: @therefinenetwork

What do people actually regret at the end of their lives—and how can leaders like you avoid the same fate? In this episode, David Naim returns to share three powerful reflections from his late father’s legacy that every leader should hear: the importance of reflection, relationships, and risk. If you're building a business, a team, or a life with purpose, this one will hit home. Whether you're in your 20s wondering about your purpose, or leading an organization and feeling pulled in every direction—these are the reminders that matter most. 🔗 Resources & Links📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/growth-coaching 🎓 Join The Artist Academy:https://www.therefinenetwork.com/artistacademy 📥 Get on the waitlist for SCALE 2025:https://www.therefinenetwork.com/scale 📸 Follow us on Instagram:@therefinenetwork

We’re bringing you something special. This exclusive episode is part of our Scale Coaching Series, where we take you behind the scenes of the systems, structure, and strategy that fuel real salon growth. In part one, you’ll hear what happens when 40% of your revenue disappears overnight, what you must know about your back bar, and how to lead your team with confidence—not chaos. 👉 Want parts 2 and 3? They’re available exclusively at therefinenetwork.com/scale—just scroll to the bottom of the page to listen. 🔗 Links & Resources: 📊 Learn more about Skill Coaching: therefinenetwork.com/skillcoaching 🎓 Join The Artist Academy: therefinenetwork.com/artistacademy 📥 Get on the list for Scale 2025: therefinenetwork.com/scale 📸 Follow us on Instagram: @therefinenetwork

Not all numbers are created equal. In this episode, we break down the metrics that are holding salons back—and the ones that actually drive growth. From service sales per hour to average ticket, we're cutting through the noise and simplifying what matters most. If you're still basing promotions on retail percentage or obsessing over rebooks at checkout, this one’s for you. Learn how to shift your focus, coach with clarity, and make data work for your team—not against them. 🔗 Links & Resources:📊 Learn more about Skill Coaching: refinenetwork.com/skillcoaching🎓 Join The Artist Academy: refinenetwork.com/artistacademy📥 Get on the list for Scale 2025: refinenetwork.com/scale📸 Follow us on Instagram: @therefinenetwork

In this episode, we’re breaking down the AVV Approach—what it really means to be Available, Visible, and Valuable as a leader. From jumping in to help at the front desk to noticing the tiny details that shape the team’s experience, Evan and Chris get real about how small actions can build trust and impact culture. You’ll hear insights on:- Why leadership isn’t about hierarchy—it’s about presence- How showing up in unexpected ways earns real equity with your team- What stepping into support roles teaches you (and reveals)- The tools and mindset shifts that create visibility without ego Whether you’re running a salon or leading a support team, this conversation offers practical takeaways and mindset shifts to help you lead with clarity, care, and consistency. 🔗 Learn more about The Refine Network and upcoming events: www.therefinenetwork.com 📲 Follow TRN:Instagram: https://www.instagram.com/therefinenetwork/Facebook: https://www.facebook.com/profile.php?id=61557467807003

In this bonus episode, we’re fresh off the REFINE Leader’s Retreat and sitting down to talk through what made this one feel different—from emotional breakthroughs and honest conversations to real-time strategy shifts and unexpected team bonding (golf included). We get into: • The power of vulnerability in leadership • What it really takes to build strong team culture • Systems that support—not stifle—your growth • Why authenticity, not perfection, is the goal Whether you're leading a salon, building a business, or just figuring out your next step, this behind-the-scenes look is full of real takeaways and reminders that you’re not in this alone. 🔗 Learn more about the REFINE Leader’s Retreat: www.therefinenetwork.com/retreat 🔗 More about TRN and our work: www.therefinenetwork.com 📲 Connect with TRN: 🔗 https://www.instagram.com/therefinenetwork/🔗 https://www.facebook.com/profile.php?id=61557467807003

In this episode, we sit down with salon owner and industry leader Wendy Bélanger for an honest, insightful conversation about leadership, change, and the lessons no one talks about. From opening a second business during a season of personal and professional upheaval to reshaping how she leads her team, Wendy shares what it really means to evolve—and how taking ownership of your mistakes can transform your culture for the better. You’ll hear takeaways on: • Building a business that supports team growth • Navigating pivots and learning the hard way • Letting go of ego to lead with authenticity • Why vulnerability is a leadership superpower • How to create connection and culture that lasts Whether you’re managing a team or dreaming up your next big move, this conversation is packed with real-world wisdom from someone who’s done the work—and kept going. 🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com 📲 Connect with TRN: 🔗 Instagram: @therefinenetwork 🔗 Facebook: https://www.facebook.com/profile.php?id=100089433697729

In this episode, we’re digging into how to handle difficult guests, protect your team, and still win the relationship. We share real stories from behind the scenes—including guests who crossed the line—and break down how to lead with radical ownership while setting clear boundaries for your business. You’ll hear insights on: • How to protect your team without pouring gas on the fire • Why "winning" the argument can lose you the relationship • Handling upset guests with radical candor and care • Coaching your team through tough situations • When (and how) to draw a line with problem clients Whether you’re a salon owner, a leader, or just someone who wants to lead with integrity and people skills, this episode will give you real-world strategies you can start using right away.   🔗 Learn more about The Refine Network and how we help salon leaders build thriving teams: www.therefinenetwork.com   📲 Connect with TRN: 🔗 Instagram: @therefinenetwork 🔗 Facebook: The Refine Network