High Performers: Why they're leaving -- and how to keep them

Erin takes over the mic and puts Christopher and Evan in the hot seat to talk about what truly sets The Refine Network apart. From the origins of Refine to the heart behind salon growth, leadership, and pricing — this episode pulls back the curtain on how two salon owners turned their shared experience into a movement that’s making growth simple. 🎧 In this episode: Erin flips the script and interviews the founders How Refine started (and what the mission really is) The difference between Growth Coaching and Scale Why simplicity wins in leadership + profitability How Refine helps owners lead, not just manage 🔗 Resources & Links 📈 Learn more about Growth Coaching: https://www.therefinenetwork.com/growth 🎓 Join The Artist Academy: https://www.therefinenetwork.com/arti... 📥 Get on the waitlist for SCALE 2026: https://www.therefinenetwork.com/scale 📲 Download The Refine Network App: Available on the App Store & Google Play — search “The Refine Network” 📸 Follow us on Instagram: @therefinenetwork

In this episode, Evan and Chris dive into why high-performing stylists and service providers leave — and what leaders can do to keep them. They unpack three core reasons top talent drifts away: leadership, goals, and purpose. From unlearning old habits and coaching differently to creating clear career paths and connecting your team to something bigger, this conversation will challenge how you think about leading in today’s salon industry. Because when your people win, your company wins. 🔗 Resources & Links📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/grow... 🎓 Join The Artist Academy:https://www.therefinenetwork.com/arti... 📥 Get on the waitlist for SCALE 2026:https://www.therefinenetwork.com/scale 📸 Follow us on Instagram:@therefinenetwork

Every leader is faced with opportunities—but not everyone takes them. In this episode, we unpack seven ways leaders can recognize, step into, and maximize the moments that move their life and business forward. From passion and initiative to resourcefulness, courage, and celebrating wins with your team, you’ll hear real stories and practical insights you can apply right away.

What’s the difference between venting and gossip — and why does it matter for your team? In this episode, we react to a fiery Dave Ramsey clip and explore how negativity shows up in salons, why it damages trust, and what leaders can do to protect their culture. From handling complaints with solutions to setting clear team standards, we unpack the ongoing work of maintaining a healthy environment where respect and growth can thrive. 🔗 Resources & Links 📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/grow 🎓 Join The Artist Academy:https://www.therefinenetwork.com/artistacademy 📥 Get on the waitlist for SCALE 2025:https://www.therefinenetwork.com/scale 📸 Follow us on Instagram:@therefinenetwork

Ever feel like you’re just showing up, unlocking the doors, and going through the motions? In this episode, we talk about what to do when the passion fades — and how to reconnect with the purpose behind your work. We break down the “ladder of the 4 P’s” (Paycheck → Passion → Philanthropy → Purpose) and share real stories from the salon floor and beyond about finding your magic again. Whether you’re a stylist, salon owner, or leader in any industry, this episode is about moving past burnout and back into inspired work. 🔗 Resources & Links: ✨ Growth Coaching: therefinenetwork.com/growth-coaching  🎓 The Artist Academy: therefinenetwork.com/artistacademy  📥 Get on the list for Scale 2025: therefinenetwork.com/scale  📸 Follow us on Instagram: @therefinenetwork

In this episode of The Refine Network Podcast, we sit down with Joe DiFalco, Senior Partnerships Manager at Phorest, one of the leading salon software platforms, to talk about where the industry is headed and how technology is shaping the future of salons. From the rise of goal-setting features to the power of data-driven decision making, Joe shares insights from over 7 years at Phorest — including what salons are doing differently to grow, which trends are shaping the industry, and why the right tech can be the difference between staying stuck and scaling up. If you’ve ever wondered how software can go beyond booking to truly impact your salon’s success, this conversation is for you. 🔗 Links & Resources:📊 Learn more about Skill Coaching: www.therefinenetwork.com/skillcoaching🎓 Join The Artist Academy: www.therefinenetwork.com/artistacademy📥 Get on the list for Scale 2025: www.therefinenetwork.com/scale📸 Follow us on Instagram: @therefinenetwork

What do people actually regret at the end of their lives—and how can leaders like you avoid the same fate? In this episode, David Naim returns to share three powerful reflections from his late father’s legacy that every leader should hear: the importance of reflection, relationships, and risk. If you're building a business, a team, or a life with purpose, this one will hit home. Whether you're in your 20s wondering about your purpose, or leading an organization and feeling pulled in every direction—these are the reminders that matter most. 🔗 Resources & Links📈 Learn more about Growth Coaching:https://www.therefinenetwork.com/growth-coaching 🎓 Join The Artist Academy:https://www.therefinenetwork.com/artistacademy 📥 Get on the waitlist for SCALE 2025:https://www.therefinenetwork.com/scale 📸 Follow us on Instagram:@therefinenetwork

We’re bringing you something special. This exclusive episode is part of our Scale Coaching Series, where we take you behind the scenes of the systems, structure, and strategy that fuel real salon growth. In part one, you’ll hear what happens when 40% of your revenue disappears overnight, what you must know about your back bar, and how to lead your team with confidence—not chaos. 👉 Want parts 2 and 3? They’re available exclusively at therefinenetwork.com/scale—just scroll to the bottom of the page to listen. 🔗 Links & Resources: 📊 Learn more about Skill Coaching: therefinenetwork.com/skillcoaching 🎓 Join The Artist Academy: therefinenetwork.com/artistacademy 📥 Get on the list for Scale 2025: therefinenetwork.com/scale 📸 Follow us on Instagram: @therefinenetwork

From KPI boards and shout‑outs to meetings that keep everyone aligned, we share practical examples, mindset shifts, and stories from real salons. If you’ve ever felt stuck trying to solve the same problems over and over, this one’s for you. 🔗 Links & Resources:Learn more about Skill Coaching: refinenetwork.com/skillcoachingJoin The Artist Academy: refinenetwork.com/artistacademyGet on the list for Scale: refinenetwork.com/scaleFollow us on Instagram: @therefinenetwork

In this episode, we’re diving into what it really takes to build a connected, high-performing salon team—from group flow and psychological safety to leadership habits and onboarding systems that scale. If you’ve ever struggled with new hires disrupting the vibe, educator burnout, or wondering how involved you should be as an owner — this one’s for you. We’re talking training, trust, and the strategies that keep your culture strong. 🔗 Links & Resources:Learn more about The Artist Academy: https://www.therefinenetwork.com/artistacademy Follow us on Instagram: @therefinenetwork