Robert Isaiah Nielsen, Epic Site Director for Jacobi Medical Center and North Central Bronx at NYC Health and Hospitals

In this episode, Jason Foland, MD, MBA, CPE, FACHE, FAAP, FCCM, President of Studer Family Children's Hospital, shares lessons from the military, the importance of preparation and team empowerment, and his journey from pediatric critical care physician to hospital leader.

Robert Isaiah Nielsen, Epic Site Director for Jacobi Medical Center and North Central Bronx at NYC Health and Hospitals, joins the podcast to discuss reducing clinician burnout and the importance of investing in people as much as technology. He also shares insights on future opportunities for growth, including the potential of remote patient monitoring to enhance patient care and support healthcare teams.

In this episode, Greg Damron, Chief Financial Officer and Interim School of Medicine Executive Director of Finance at University of Missouri Health Care, joins the podcast to discuss rebuilding trust with patients and addressing the growing affordability crisis in healthcare. He also shares insights on balancing financial priorities with the need to deliver accessible, patient-centered care.

In this episode, Stephen McGee, Executive Vice President and Chief Compliance Officer at SandsRx, discusses building AI governance, vendor accountability and staff trust while using AI to improve specialty pharmacy workflows, patient access and operational efficiency. This episode is sponsored by URAC.

In this episode, Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health, joins the podcast to discuss why patient and consumer experience should be viewed as interconnected aspects of healthcare. She also shares insights on optimizing the “front door” through tools such as websites and contact centers, while emphasizing the importance of workplace culture and team member engagement.

In this episode, Carol Gomes, Chief Executive Officer and Chief Operating Officer at Stony Brook University Hospital, joins the podcast to discuss making care safer and improving outcomes for patients. She also shares insights on expanding pediatric services and advancing clinical programs to meet the evolving needs of the community.

In this episode, Jeffrey Marshall, MD, Chief of Cardiology at the Northside Hospital Heart Institute, joins the podcast to reflect on defining moments throughout his career and the evolution of cardiology at Northside. He also shares how his role has changed over time and offers his perspective on the growing attention surrounding artificial intelligence, including why he believes AI may be overhyped by the media.

In this episode, Thomasina Wilkins, Chief Revenue Officer at Sinai Chicago, joins the podcast to discuss mission-driven care and the importance of improving the patient experience. She also shares insights on strategies for excellence in care and how organizations can strengthen their approach to delivering high-quality patient-centered services.

In this episode, Austin Jones, CPA, Senior Vice President and Chief Financial Officer at NKC Health, joins the podcast to discuss balancing investment in physicians with the financial priorities of a healthcare organization. He also shares insights on pharmacy benefit management and strategies for managing demand in today’s healthcare environment.

In this episode, Brooke A. Schweitzer, DMSc, MSPA, PA-C, FACHE, Chief Advanced Practice Officer at UChicago Medicine, joins the podcast to discuss creating a framework that strengthens organizational culture and improves the patient experience. She also shares insights on using transparent data through individualized scorecards and the power of peer influence to drive engagement and meaningful change.