Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health

9/18/2026

Becker’s Healthcare Podcast

0:00

16:18

In this episode, Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health, joins the podcast to discuss why patient and consumer experience should be viewed as interconnected aspects of healthcare. She also shares insights on optimizing the “front door” through tools such as websites and contact centers, while emphasizing the importance of workplace culture and team member engagement.

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Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health

Becker’s Healthcare Podcast

More episodes from "Becker’s Healthcare Podcast"

Building High-Performing Teams in Children's Healthcare with Dr. Jason Foland

Robert Isaiah Nielsen, Epic Site Director for Jacobi Medical Center and North Central Bronx at NYC Health and Hospitals

Greg Damron, Chief Financial Officer and Interim School of Medicine Executive Director of Finance at University of Missouri Health Care

How Specialty Pharmacy Leaders Can Build Stronger Governance, Accountability, and Trust Around the Use of AI

Heather Geisler, Executive Vice President and Chief Brand and Experience Officer at Henry Ford Health

Carol Gomes, Chief Executive Officer and Chief Operating Officer at Stony Brook University Hospital

Jeffrey Marshall, MD, Chief of Cardiology at the Northside Hospital Heart Institute

Thomasina Wilkins, Chief Revenue Officer at Sinai Chicago

Austin Jones, CPA, Senior Vice President and Chief Financial Officer at NKC Health

Brooke A. Schweitzer, DMSc, MSPA, PA-C, FACHE, Chief Advanced Practice Officer at UChicago Medicine