
S2: E26: From AI layered onto workflows to AI built into workflows
Everbridge is the leader in critical event management, providing life-saving technology to federal, state, and local governments as well as enterprises. Their mission is keeping people safe and organizations running. When David Alexander, Chief Marketing Officer, set out to bring AI into a 70-person marketing org spanning product marketing, BDRs, and sales enablement, the team quickly discovered that layering AI onto existing workflows was not the same as becoming an AI-first organization.
In a recent episode of Unicorn Marketers, we sat down with David Alexander, Chief Marketing Officer at Everbridge, to learn how his team moved from using AI as a workflow accelerant to rebuilding the entire go-to-market workflow from the ground up.
Topics Discussed:
- Why Everbridge moved BDRs into the marketing org and what that signals about where top-of-funnel automation is heading
- The difference between "AI layered onto workflows" and a true AI-first organization
- How Everbridge rebuilt its entire go-to-market workflow from scratch and why they are about 70% through that transformation
- What a proprietary internal AI front-end looks like in practice for a 70-person marketing team
- How Everbridge runs branding and pricing research in 24 hours using virtual boards of AI avatars
- Why David's creative lead can now produce a data sheet in three minutes and a white paper in six minutes
- How content on demand is changing the seller experience at Everbridge
- Why AI adoption happened organically across the org without mandates
- How token cost management factors into enterprise AI strategy
- The two-part framework David recommends for marketing leaders earlier in their AI journey
- How the CMO role is shifting from approver to hands-on creator
GTM and Technology Adoption Lessons:
- Rebuilding workflows, not layering tools: For the first stretch of their AI journey, Everbridge did what most organizations do -- took existing roles and workflows and found places where AI could speed things up.
- Governance before scale: Early on, Everbridge gave teams point solutions and watched what happened. Over time, they moved to enterprise-wide sanctioned tools, a clear governance model, and a proprietary internal front-end.
- Organic adoption signals the tools are working: One of the clearest signals that Everbridge's AI rollout landed is that it required no mandates. David said: "Most of this stuff we don't have to mandate... we have given them new ways of working, but we don't have to mandate that you're gonna go use this because they wanna go use it."
- Individual-level automation is where transformation compounds: David drew a clear distinction between org-level change and individual-level automation. He said: "For the individual, if we give them the tools to go and automate their roles, things that they do every day that I have no insight into, that's when it really becomes powerful."
- The product marketer role is shifting from gatherer to analyst: David described how the job has moved: "The role ultimately changes from a gatherer to truly a person that's out there refining and taking in these signals and trying to glean insights from those signals."
- Research cycles collapsed to hours: Everbridge ran branding and pricing studies using AI advisory - "essentially a virtual board built with AI avatars" - for first-round feedback. Combined with user testing tools, David said they can complete a full research study with customer feedback and board-level input in 24 hours.
- Framework for leaders earlier in the journey: David's two-part recommendation: first, build a foundation around your workflow connecting insights, impact, governance, and trust.
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