Solution Spotlight: Remote Technical Support Contracts

Brad Freeman is joined by Bill Prather from the TechConnect team at Rockwell Automation to discuss remote technical support contracts: what options are available and how to get the most value out of your contract.

Brandon Singh, TRC's Network and Cybersecurity specialist is joined by Chad Humphries of Rockwell Automation to discuss Cybersecurity in Critical InfrastructureFor complete references, please visit https://www.reynoldsonline.com/resources/podcast/cybersecurity-critical-infrastructureSpecial publication 800-82 Rev3 https://csrc.nist.gov/publications/detail/sp/800-82/rev-3/draftSP 800-53 Rev 5  https://csrc.nist.gov/publications/detail/sp/800-53/rev-5/final SP 800-171  https://csrc.nist.gov/publications/detail/sp/800-171/rev-2/finalSP 800-207 https://csrc.nist.gov/publications/detail/sp/800-207/finalEO 13636 https://obamawhitehouse.archives.gov/the-press-office/2013/02/12/executive-order-improving-critical-infrastructure-cybersecurityEO 14028 https://www.whitehouse.gov/briefing-room/presidential-actions/2021/05/12/executive-order-on-improving-the-nations-cybersecurity/ -- S.2491 https://www.congress.gov/bill/117th-congress/senate-bill/2491/all-info 

Eric Bombere, a Safety Solution Consultant with Rockwell Automation joins Brad Freeman to discuss Risk Assessments and other related safety topics.Contact information for our Automation Specialist team can be found here

Leslie Bell, the eSolutions Manager for TRC joins Brad Freeman to discuss updates to eCommerce at TRC, ease of doing business, and more.If you are interested in learning more about eCommerce solutions with TRC, Leslie can be contacted hereFor more information on using ReynoldsOnline.com, please visit our Instructional Video pageContact information for our Automation Specialist team can be found here

Show Notes:David Aldrich, Safety Component Specialist with TRC speaks with Eric Bombere, a Safety Solution consultant with Rockwell Automation, on what makes a safety circuit truly safe.Resources: Smart Safety Webinar RecordingRA Machine Safety Solutions WebpageRA Safety Products websiteMachinery Safebook 5Safety Function DocumentsSafety Automation Builder SoftwareSISTEMA Performance Level Calculator Software

Brad Freeman welcomes Danielle Newsome from Rockwell Automation’s Global Workforce Solutions team to discuss their capabilities to manage larger training initiatives for our customers.Additional Resources:Workforce Development & Training servicesFind your local training specialist

Welcome to Repair Month! Each month this year we are highlighting one of the solutions we can bring to the table to help you and your team. This month we are highlighting our repair services and the quality we provide. Additional Resources:Remanufacturing and Repair resource page on the TRC websiteView this month’s webinar recording on Repair here (this will be from the Wednesday 2/15 TechTalk, so I don’t have the link yet)Contact the TRC Automation team here

In this partner spotlight episode, Brandon Singh, Networking Specialist with The Reynolds Company,  is joined by Ed Williams of Claroty, for a discussion on industrial cybersecurity.Contact The Reynolds Company specialist teamLearn more about ClarotyAdditional Claroty references:Claroty SRA: Introduction  https://youtu.be/8eHIbmv5sT8Claroty Edge: Network Visibility in Minutes  https://youtu.be/XlXHzKmozwIThe Complete Claroty Platform: Key Benefits (CTD + SRA)  https://youtu.be/U3i91KDKhBgClaroty SRA Intro DEMO: https://youtu.be/ofOXHPFcCIwClaroty SRA Deep-Dive DEMO: https://youtu.be/FjFfHHwUcFw   (20:00 min runtime)Claroty CTD (DEMO):  https://youtu.be/0Aau693L6IkClaroty Edge (DEMO): https://youtu.be/liDyYSfYncw 

Brad Freeman is joined by Phil Lucia of Wittenstein for a discussion of how the Industrial Internet of Things is being utilized within their gearboxes.Contact The Reynolds Company specialist teamLearn more about cynapse - WITTENSTEIN alpha

Brad is joined by Lauren Price with Rockwell Automation to discuss the different types of support available to our customers and how the Integrated Service Agreement accesses each of them.Additional Resources:Learn more about our Technical Remote Support SolutionsLearn more about our Field Services & Onsite Support SolutionsContact our team of Automation SpecialistsView upcoming TechTalks and User Groups