Episode 2 - Exploring changing client behaviours

In this episode of Trade Safe, Burkhard Wittgen is joined by Jason Dworin and Reilly Jordan to discuss why accurate credit information is vital for multinationals in managing credit risk.  During the episode, they explore some of the common challenges multinationals face and share practical steps organizations can take to improve their credit risk management.

Join Burkhard Wittgen, Global Head of Multinational Trade Credit and Trade Finance, and Cruz Gonzalez, Global Head of Receivables and SCF, LST Europe, as they explore the benefits that closer collaboration between credit insurance and trade finance can bring for multinationals. During the episode, they discuss the impact of political and technological changes on global supply chains, the role of ESG criteria in insurance and the potential of AI to streamline credit insurance processes. They also share their perspectives on what the future may have in store for the credit insurance and trade finance markets, and why early collaboration between insurers and lenders is vital to optimize financing solutions and manage risks. Disclaimer WTW offers insurance-related services through its appropriately licensed and authorised companies in each country in which WTW operates. For further authorisation and regulatory details about our WTW legal entities, operating in your country, please refer to our WTW website. It is a regulatory requirement for us to consider our local licensing requirements. The information given in this publication is believed to be accurate at the date of publication shown at the top of this document. This information may have subsequently changed or have been superseded and should not be relied upon to be accurate or suitable after this date. This podcast offers a general overview of its subject matter. It does not necessarily address every aspect of its subject or every product available in the market and we disclaimer all liability to the fullest extent permitted by law. It is not intended to be, and should not be, used to replace specific advice relating to individual situations and we do not offer, and this should not be seen as, legal, accounting or tax advice. If you intend to take any action or make any decision on the basis of the content of this publication you should first seek specific advice from an appropriate professional. Some of the information in this publication may be compiled from third party sources we consider to be reliable, however we do not guarantee and are not responsible for the accuracy of such. The views expressed are not necessarily those of WTW. Copyright WTW 2025. All rights reserved.

Join Scott Pales, Senior Vice President, Political & Credit Risks, and Pieter Van Ede, Global Head of Trade Credit, as they explore common reasons for claim declinations in trade credit insurance. They also share practical advice on how insured clients can minimize loss and maximize their policy coverage by emphasizing the importance of the onboarding process, communication and clear understanding of the policy terms.

Join Scott Pales, Senior Vice President, Political & Credit Risks at WTW, and Niteen Joshi, CFO of Lincoln Provision, as Niteen shares his two decades of experience utilising trade credit in the meat industry. In the first episode of season two of Trade Safe, Niteen discusses how trade credit serves as a vital risk mitigation and credit management tool for businesses, particularly in managing domestic and international receivables. Gain insights into how trade credit not only safeguards against financial loss but also facilitates better credit decisions, increases sales opportunities, and provides seamless claim resolution. Discover why trade credit remains essential, whether in recessionary environments or during periods of market growth. Tune in to Trade Safe for a deep dive into the critical role of trade credit in safeguarding businesses across industry sectors.

Our third episode in the Trade Safe podcast series focuses on best practices in insured accounts receivable (AR) financing. Speakers Marilyn Blattner-HoyleGlobal Head Trade Finance, Corporate Solutions, Swiss Reinsurance Company Ltd Sanjeev GanjooHead of Global AR Financing, Citi Scott PalesSenior Vice President - Political & Credit Risks, WTW

Our second episode in the Trade Safe podcast series focuses on changing clients behaviours since the pandemic. Speakers Sanjeev GanjooHead of Global AR Financing, Citi Scott PalesSenior Vice President - Political & Credit Risks, WTW

We are delighted to launch the WTW Trade safe podcast series. The series will examine the world of international trade and receivables finance, discussing the latest trends and insights with global Trade Credit experts. In this first edition Sanjeev Ganjoo, Head of Global AR Financing, Citi joins our WTW host Scott Pales, Senior Vice President - Political & Credit Risks, to discuss the shift in client priorities post pandemic. Speakers Sanjeev GanjooHead of Global AR Financing, Citi Scott PalesSenior Vice President - Political & Credit Risks, WTW