
Creating a Connected Culture with Dr. Jamie Shapiro
I can bet you want two things: a thriving team and a thriving culture. For a lot of us, they feel like a mirage — we can see them, but we can't quite get there.
In this episode I sit down with Dr. Jamie Shapiro, author of Connected Culture: The New Science for Thriving Teams and Cultures, CEO coach, and organizational psychologist. We dig into why she calls culture an "operating system," her five C's model (with connection — care and trust — at the center), why clarity is a force multiplier and not bureaucracy, the difference between collaboration and teamwork, and how AI shows up differently in cultures built on trust versus fear.
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Chapters:
0:00 Intro — thriving teams and cultures
1:25 Meet Dr. Jamie Shapiro
2:49 Why she wrote Connected Culture
4:53 Culture as an "operating system"
6:18 The five C's — and why connection is the heart of it
9:18 Candid communication and idea meritocracy
11:27 Clarity and the dog-park metaphor
14:51 Get clear on the what, expansive on the how
16:31 Contribution — the "lowercase y" why
20:36 Collaboration vs. teamwork (and remote work)
23:51 Culture as a competitive advantage in the age of AI
27:29 Solving the "busy badge" with AI
29:05 Connection is the hardest business goal
29:22 What Jamie's reading
30:48 Where to find Jamie and Connected Culture
31:20 Now what?
Jamie's Story: Dr. Jamie Shapiro, author of Connected Culture: The New Science for Thriving Teams and Cultures, is a CEO coach and organizational psychologist. She is the founder and CEO of Connected EC, a leadership coaching firm known for its team-based, whole-person approach to developing executives and transforming corporate culture. A Master Certified Executive Coach, professional speaker, researcher, expert facilitator, and certified nutritionist, Jamie brings a deeply integrated lens to leadership. She holds a PhD in Positive Organizational Psychology, an MBA, and a Master of Science in Information Technology, reinforcing her evidence-based, practical approach to executive performance.
https://www.linkedin.com/company/connected-executive-coaching/
https://www.linkedin.com/in/jamie-shapiro/
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About Kevin Eikenberry: Kevin Eikenberry is the Chief Potential Officer of the Kevin Eikenberry Group, a world expert on leadership development, best-selling author, sought-after speaker, popular blogger, husband and dad, a fan of Purdue athletics and antique tractors (especially John Deere's).
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