Operational Excellence for CEOs

Harry Blease from British telecom giant Virgin Media O2 started with the “why” of OKRs as the foundation for his implementation. He anchored on what leaders hoped to accomplish with OKRs – alignment, accountability, transparency – and then focused on making it very simple for teams to engage and reap the benefits. This powerful combination of purpose and simplicity led to fast wins including transparency on what teams are trying to achieve in the quarter and more honest conversations about challenges.Are you in the UK? Join fellow WorkBoard users in London on May 15th for a networking meetup and happy hour!

Jaclyn Pedersen, Director of OKR Strategy and Alignment at GHX, lays out how she's improving alignment and execution in 2025, from strategy execution workshops with cross-functional VPs, to really intentional retrospectives focused on learning and actually making changes, to making accountability easier for everyone.  She shares her secrets to getting everyone to embrace her OKR practices and being of real value to the CEO.  Don't miss this episode - it's overflowing with ways to raise your impact this year!

Bharath Oruganti, EVP at Q2 Inc, has a real drive for leadership excellence.  Changing his management model and cadence, he's eliminated any confusion about the strategic priorities, simplified work for his team, and ensures he spots risks to those priorities in less than a week to maximize his outcomes. Hear his leadership epiphany and the high functioning operating rhythm that is propelling his organization's success.

Deidre shares her thoughts on OKRs to kick off 2025 and get dialed in on the victories and advantages we want to create at our companies this year.  They're powerful drivers of peak enterprise performance, but can be a double edged sword if you're over-zealous.  She hits all the “versus” topics – strategic change vs BAU, KRs vs KPIs, outcomes vs outputs – suggesting we replace “versus” with “and” to stay true to first principles and continuous improvement rather than grasping for rigid second principles or false perfection over real progress.

Guest Alexis Kearns, Chief People Officer at GHX, shares her approach to OKRs and performance management, the hard conversations, team OKRs and effective managers, and the CEO-CHRO partnership.  She starts with first principles to authentically elevate performance, with healthy respect for the worthy but difficult work of managing people and teams.

This episode features a fireside chat with Aprimo CEO Erik Huddleston about the importance of a structured operating model for driving strategic execution, recorded live on stage at the 2024 Accelerate Conference.  Read Deidre's companion blog article on driving peak performance with operating rhythm and rigor.

In this episode, Deidre Paknad sits down with Tina Murphy, CEO of GHX, to discuss the potential of genAI as a transformative force to accelerate GHX's mission of providing affordable quality healthcare. They discuss the challenges and opportunities of adopting AI, addressing employee fears, and fostering AI fluency within the organization, as well as the broader implications of AI in driving organizational efficiency and innovation.

Tiffany Christner, Chief of Staff - Cloud Platform and Engineering at Boeing discusses how WorkBoard, the OKR framework, and consistent operating rituals create a safe space for her organization to collaborate on driving aspirational outcomes.

Deidre shares her own operating rhythm including defining strategic ambitions, orchestrating execution, setting the pace, and managing the awkward pauses that drive great performance. Setting OKRs is the easy part, driving the execution drumbeat is the real work and the real win!

As the VP of Execution and Transformation in the Office of the CEO at VMWare, Joel Neeb led the operating model transformation with stellar results. In this episode, Joel and Deidre talk about better alignment between CEOs and CHROs and the power of managers in the middle to unlock strategy achievement.