Understanding Service Disruptions at X, Workday & Mastercard

Service delivery chains are often made up of a longer string of dependencies than you might expect. When an outage happens, the root cause might not be in your systems or even with a third-party provider you depend on. It could actually trace back to yet another third-party provider they rely on.We saw this phenomenon in action recently when some Cloudflare services were affected by an outage ultimately caused by Google Cloud issues.Tune in to hear more about what happened at Google Cloud and Cloudflare, and also explore takeaways from a recent OpenAI outage.———CHAPTERS00:00 Intro00:50 Google Cloud Outage04:20 Google Cloud & the Cloudflare Outage08:26 OpenAI Outage12:45 Outage Trends: By the Numbers16:46 Get in Touch———For additional insights, check out the links below:- Explore the Google Cloud outage further on the ThousandEyes platform (no login required): https://alksjqkoqpogyviwdqlukavercvlzlsi.share.thousandeyes.com/- Google Cloud Outage Analysis: June 12, 2025: https://www.thousandeyes.com/blog/google-cloud-outage-analysis-june-12-2025?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep4_podcast- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep4_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X: @thousandeyes

Cloud monitoring requires holistic, end-to-end visibility across complex, interconnected environments rather than isolated metrics. Here are best practices CloudOps teams should keep in mind.———CHAPTERS00:00 Intro00:47 What CloudOps Should Focus On13:14 Decision-making16:25 AI17:53 Get in Touch———For additional insights, check out the links below:- The Ultimate Cloud Migration Survival Kit: https://www.thousandeyes.com/resources/the-ultimate-cloud-migration-survival-kit?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep3_podcast- Cloud ROI: How To Measure Your Migration’s Impact: https://www.thousandeyes.com/blog/cloud-migration-roi?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep3_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X: @thousandeyes

Just because an outage is subtle, doesn’t mean it’s harmless. Learn how to catch those pesky “stealth outages” that can so easily slip under the radar, and also unpack recent service disruptions at Slack, Microsoft 365, and X.CHAPTERS00:00 Intro00:56 Slack08:16 Microsoft 36511:22 X13:26 Outage Trends: By the Numbers16:26 Get in Touch———For additional insights, check out the links below:- The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep2_podcast- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep2_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X at @thousandeyes.

Journey through the evolution of network architecture and explore what the future might hold in this conversation with APNIC’s Chief Scientist Geoff Huston.Geoff and The Internet Report team will cover how the Internet has transformed significantly over the past four decades, scaling to meet rapidly growing demand. And they’ll also discuss how the challenge to “scale still more” continues today as the networking community evolves infrastructure to support emerging technologies like artificial intelligence (AI).CHAPTERS00:00 Intro00:11 Meet Geoff Huston02:56 The Shift to Asymmetry10:58 The Challenge of Scale22:07 Moore's Law and Networking25:05 The Rise of CDNs26:07 Name-driven Architecture36:57 AI's Impact on Network Architecture45:08 Get in TouchABOUT GEOFF HUSTONGeoff Huston AM is Chief Scientist at the Asia Pacific Network Information Centre (APNIC), the Regional Internet Registry (RIR) for the Asia Pacific region. An industry veteran, Geoff researches Internet infrastructure, IP technologies, and address distribution policies, among other topics. Learn more, explore his recent articles and presentations, and connect with Geoff through his website, www.potaroo.net.———For additional insights, check out The Internet Report’s latest blog: https://www.thousandeyes.com/blog/internet-report-evolution-network-architecture?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep1_podcastAnd to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook:  https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q4_internetreport_q4fy25ep1_podcast———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X: @thousandeyes

Dive into recent service disruptions at Zoom, Spotify, SAP Concur, and Vanguard UK, and explore what they reveal about troubleshooting best practices for ITOps teams.Tune in now for insights from The Internet Report team or use the chapters below to jump to the sections that most interest you.CHAPTERS:00:00 Intro00:52 Zoom Outage04:40 SAP Concur Disruption 07:28 Spotify Outage10:58 Vanguard Outage13:59 By the Numbers16:01 Get in Touch———For additional insights, check out the links below:- The Internet Report’s latest blog: https://www.thousandeyes.com/blog/internet-report-troubleshooting-tips-zoom-spotify-outages?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast- The Five Phases of Internet Outage Recovery: https://www.thousandeyes.com/resources/five-phases-internet-outage-recovery-infographic?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast- The Guide to Next-generation Assurance: https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep6_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X: @thousandeyes

Packet loss can be bad news for network flows and customer experience. However, in our experience, NetOps teams tend to focus on major spikes in packet loss, while overlooking smaller amounts like 1 or 2%.This might be a mistake. Tune in for a deep dive into research findings suggesting that even 1% packet loss can significantly impact user experience—and recommendations for steps NetOps teams should take as a result.———CHAPTERS00:00 Intro01:07 The Surprising Impact of 1% Packet Loss02:50 Research Methodology08:17 Key Findings13:55 Recommendations for NetOps Teams16:48 Additional Research22:30 Get in Touch———For additional insights on our packet loss research, explore all three parts of our Path Quality blog series:- Path Quality Part 1: The Surprising Impact of 1% Packet Loss: https://www.thousandeyes.com/blog/path-quality-surprising-impact-one-percent-packet-loss?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast- Path Quality Part 2: Understanding the Impact of Packet Loss on Applications: https://www.thousandeyes.com/blog/path-quality-understanding-impact-packet-loss-applications?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast- Path Quality Part 3: Is BBR the Future of Congestion Avoidance?: https://www.thousandeyes.com/blog/path-quality-brr-future-congestion-avoidance?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcastAnd to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook:  https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep5_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on X: @thousandeyes———ABOUT THE INTERNET REPORTThis is The Internet Report, a podcast uncovering what’s working and what’s breaking on the Internet—and why. Tune in to hear ThousandEyes’ Internet experts dig into some of the most interesting outage events from the past couple weeks, discussing what went awry—was it the Internet, or an application issue?Plus, learn about the latest trends in ISP outages, cloud network outages, collaboration network outages, and more.Catch all the episodes on YouTube or your favorite podcast platform:- Apple Podcasts: https://podcasts.apple.com/us/podcast/the-internet-report/id1506984526- Spotify: https://open.spotify.com/show/5ADFvqAtgsbYwk4JiZFqHQ?si=00e9c4b53aff4d08&nd=1&dlsi=eab65c9ea39d4773- SoundCloud: https://soundcloud.com/ciscopodcastnetwork/sets/the-internet-report

Go under the hood of recent service disruptions at X, Workday, and Mastercard—and explore why it’s so important to quickly (and accurately) identify the root cause of an outage.———CHAPTERS00:00 Intro00:59 X Outage07:08 Workday Outage11:00 Mastercard Service Disruption14:48 By the Numbers16:05 Get in Touch———For additional insights, check out The Internet Report’s latest blog: https://www.thousandeyes.com/blog/internet-report-service-disruptions-x-workday-mastercard?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep4_podcastAnd to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook:  https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep4_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X at @thousandeyes

Dive into the recent Slack outage and disruptions at Microsoft 365, Grafana Cloud, and Otter.ai—plus, explore key takeaways for ITOps teams.———CHAPTERS:00:00 Intro00:48 Slack Outage06:55 Microsoft 365 Outage11:44 A Pair of Otter.ai Outages14:21 Grafana Cloud Disruption15:55 By the Numbers17:58 Get in Touch———To learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook:  https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep3_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X at @thousandeyes.

Outages connected to configuration mishaps were a common theme last year, and we’ve continued to see incidents like these in 2025. Configuration changes triggered two consecutive Asana outages in early February, and configuration or update-related issues may also have contributed to recent disruptions at Barclays, ChatGPT, Jira, and Discord.Tune in to hear The Internet Report’s Mike Hicks unpack these incidents and discuss ways ITOps teams can guard against similar issues.———CHAPTERS:00:00 Intro01:06 Asana Outages11:40 ChatGPT Disruption19:34 Barclays Outage21:57 Jira Outage22:59 Discord Outage24:31 By the Numbers30:15 Get in Touch———For additional insights, check out The Internet Report’s latest blog: https://www.thousandeyes.com/blog/internet-report-configuration-mishaps-asana-outages?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep2_podcastAnd to learn more about how to deliver seamless digital experiences in a distributed IT landscape, read this eBook:  https://www.thousandeyes.com/resources/guide-to-next-generation-assurance-ebook?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q3_internetreport_q3fy25ep2_podcast ———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X at @thousandeyes.

What does it take to deliver successful digital experiences at major events like concerts and conferences? With special guest Dominic Hampton—Managing Director at attend2IT—we’ll explore the dynamic world of event IT and key takeaways ITOps teams at enterprise companies can apply to their own events as well as in their day-to-day operations.We’ll also discuss insights from recent incidents that impacted Azure, Microsoft 365, and more.CHAPTERS00:00 Intro01:34 Behind the Scenes of Event IT: Lessons for Enterprise ITOps22:42 Microsoft Azure Incident24:15 Microsoft 365 Disruption25:31 Atlassian Bitbucket Cloud Outage27:22 TikTok’s Shutdown30:41 Get in Touch———ABOUT DOMINIC HAMPTONDominic Hampton is the Managing Director of attend2IT, a UK-based company that provides comprehensive IT services for events of all kinds, from music festivals to major corporate conferences. An IT industry veteran, Dom has more than two decades of experience in the space and has worked on events for many leading companies and organizations. Learn more and connect with Dom on LinkedIn: https://www.linkedin.com/in/attend2/———For additional insights, check out the links below:The Internet Report blog: https://www.thousandeyes.com/blog/internet-report-event-it-best-practices?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcastWebinar: Top Outages of 2024, Explained: Lessons in Digital Resilience: https://www.thousandeyes.com/resources/na-top-outages-2024-lessons-in-digital-resilience-webinar?utm_source=transistor&utm_medium=referral&utm_campaign=fy25q2_internetreport_q2fy25ep6_podcast*NOTE: The discussed Atlassian Bitbucket Cloud outage occurred on January 21, starting at 3:30 PM (UTC), not January 22.———Want to get in touch?If you have questions, feedback, or guests you would like to see featured on the show, send us a note at [email protected]. Or follow us on LinkedIn or X at @thousandeyes