Ep 22 | Customer Experience Quality Processes

"In 5 years, it'll be a 15 billion dollar industry."Learn about the differences between LTL and FTL, and peek behind the curtain of the LTL cold-chain process in this podcast with experts Chad and Andrew.

“We really feel that empowering our employees to do the right thing for the customer is critical. That’s what sets us apart from our competition.”Hear from the mouths of our leadership why the customer experience is the end and beginning of the selling process for England Logistics in this conclusive episode.

“Consistency shows in relationships. You’ll have freight. You have quality interactions with your customers.”By keeping themselves, and their customers accountable, Daniel and Austin have left a legacy of success. Learn how facilitate a relationship of accountability in our latest podcast.

“When there is give and take as a partnership, it helps us grow business with each customer.”Ingenuity has a vital role in the customer experience, and is often the differentiator between the good providers of customer service, and exceptional providers.Get to know how two individuals, Jordan and Jason, are finding new ways to be inventive in our latest podcast.

“A lot of people say they’re gonna work hard. A lot of people say they’ll develop a book of business… but it’s doing what you say you are going to do that gets your customers to like you so much.”How can your business grow by the referrals of your customers alone? Listen to Angela and Lance explain in our latest podcast.

“When quality and processes come together, we can create the ideal experience for each customer.”Tailoring the customer experience to each customer may seem overwhelming, but Mark and TJ insist that it’s possible. Learn how in our latest podcast.

“Consistency and dependability are the foundations of trust… and you need to be someone they trust.”What happens when trust is, and isn’t, a factor in the customer experience? Tune-in to our latest podcast to hear the sage advice of two industry experts, Wes and Casey, on cultivating trust in a customer relationship.

Ultimately, the elements of a successful culture can be broken down into a handful of defining attributes. Which attributes are highlighted is the decision of each company, but a universal essential is empathy. Tune-in to our final episode to discover what happens when a group of caring people all pitch-in.

Culture is certainly the product of deliberate effort, but the behavior of an organization's leaders can be far more impactful than raffles or lunches. The roundtables discusses just how far-reaching the effects of emulation can be. 

The demands on the corporate world have been heavy: Extensive safety precautions, a historic leap to remote work, and an ever-changing market have demanded the priorities of most companies. In this flurry of unprecedented conditions, culture may easily be neglected as important, but not essential. Listen to a roundtable of industry leaders discuss what happens when culture is considered a necessity.